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Highmark Customer Service Jobs (NOW HIRING)

Highmark Residential, LLC

Leasing Consultant

Jacksonville, FL · On-site

$15 - $17.75/hr

Thomas Chase Why Highmark Residential? Because every position is considered critical to Highmark ... Customer service or sales experience * Valid driver's license * Excellent verbal and written ...

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Highmark Customer Service information

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$8

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How much do highmark customer service jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for highmark customer service in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

How long is Highmark customer service open?

Highmark customer service hours typically are from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday. These hours may vary on holidays or for specific services, so it is recommended to check the official Highmark website or contact their support directly for the most accurate information.

What is the difference between Highmark Customer Service vs Highmark Claims Specialist?

AspectHighmark Customer ServiceHighmark Claims Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; knowledge of claims processing
Work EnvironmentCall centers, office settings, direct customer interactionOffice settings, data entry, claims review
Employer & Industry UsageHealth insurance providers, customer support rolesHealth insurance providers, claims processing departments
Common Search & ComparisonCustomer support roles in health insuranceClaims processing and review roles in health insurance

Highmark Customer Service representatives primarily handle member inquiries, provide information, and resolve issues related to health insurance plans. In contrast, Highmark Claims Specialists focus on reviewing, processing, and managing insurance claims. Both roles require knowledge of health insurance policies but differ in daily tasks and responsibilities, with customer service emphasizing member interaction and claims specialists concentrating on claims accuracy and processing.

Is Highmark a good place to work?

Highmark Customer Service roles are generally considered stable with competitive benefits and opportunities for advancement. Employees often highlight a supportive work environment and training programs, though experiences can vary by location and position. It is advisable to review specific reviews and job details for a comprehensive understanding.

What are common Highmark interview questions?

Highmark customer service interview questions typically focus on communication skills, problem-solving abilities, and customer interaction scenarios. Candidates may be asked about handling difficult customers, working in a team, and demonstrating knowledge of insurance products or company policies. Preparing for behavioral questions and showcasing strong interpersonal skills are important for success.

What qualifications are needed at Highmark?

Highmark Customer Service representatives typically need a high school diploma or equivalent, strong communication skills, and the ability to use customer service software. Prior experience in customer service or healthcare is often preferred, and training is provided on company-specific systems and policies.
What cities are hiring for Highmark Customer Service jobs? Cities with the most Highmark Customer Service job openings:
What states have the most Highmark Customer Service jobs? States with the most job openings for Highmark Customer Service jobs include:
Highmark Customer Service jobs near you
Merchandise Supervisor | Highmark Stadium

Merchandise Supervisor | Highmark Stadium

ASM Global

Orchard Park, NY • On-site

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

ASM Global rating

6.4

Company rating: 6.4 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

126th of 210 rated facilities management

Job description

THE ROLE
We are looking for a Fulltime Merchandise Supervisor to join our team. As a Merchandise Supervisor, you will assist in all merchandise operations and fulfill company goals and objectives with an emphasis on customer service. If you are looking to be a part of the excitement and energy of live stadium events, this is your opportunity to join a fast-paced and team-oriented environment!
Opening in the 2026 NFL season, the New Highmark Stadium will become the new home of the Buffalo Bills. As the largest construction project in Western New York history, this stadium will have state-of-the-art technology that will enhance the fan experience. Join us as we remember the past, while looking forward to the future.
ESSENTIAL FUNCTIONS
  • Oversee inventory management and ensure proper inventory levels are maintained throughout Highmark Stadium to support operational needs.
  • Supervise assigned staff by providing leadership, conducting performance evaluations, addressing disciplinary matters, and coaching employees to reach their full potential.
  • Enforce and monitor strict cash-handling procedures to ensure accuracy, accountability, and compliance at all times.
  • Set, communicate, and track employee performance goals; provide ongoing feedback, coaching, and development opportunities to drive continuous improvement.
  • Assist in developing and implementing programs and initiatives designed to enhance the overall customer experience at Highmark Stadium.
  • Coordinate visual merchandising and product displays, ensuring concession stands are set up to maximize customer engagement and sales.
  • Maintain high standards of product quality and customer service while proactively identifying and addressing guest needs and concerns.
  • Perform additional duties, tasks, and responsibilities as assigned to support stadium operations and business objectives.
  • Complete other duties as assigned by management.
  • Available to work non-traditional hours (Nights, Weekends & Holidays)

SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with all Legends policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Must be 18 years of age or older
  • Strong attention to detail.
  • Able to demonstrate flexibility and quickly adapt to changes.
  • Ability to be self-motivated and work independently and work well as a team player.
  • Ability to work in a fast-paced environment.
  • Energetic, self-motivated, friendly personality, and excellent guest services skills are required
  • Must be able to understand and communicate in English
  • Ability to carry items weighing up to 50lbs

Education, preferred qualifications, and/or experience
  • 3 years of merchandise experience, preferred

COMPENSATION
Competitive salary of $22/hr, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to lift/move/maneuver up to 50 lbs.
  • Constant standing, walking, bending, reaching and repetitive motions.
  • Ability to work in all weather conditions.
  • Exposure to loud noises (i.e., fireworks, voices, and audio systems), flashing lights, and extreme heat/cold

LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!
NOTE:
The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

What ASM Global employees say

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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