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Hermes Store Jobs (NOW HIRING)

Hermès

Assistant Manager, San Diego

San Diego, CA

... stores in 49 countries. Hermes employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermes craftspeople engaged in making artisanal products, nurturing a 180+ year ...

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Hermes Store information

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How much do hermes store jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for hermes store in the United States is $19.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Hermes Store vs Hermes Retail Associate?

AspectHermes StoreHermes Retail Associate
Required CredentialsHigh school diploma or equivalent; luxury retail experience preferredHigh school diploma; customer service experience beneficial
Work EnvironmentLuxury boutique setting, high-end clienteleRetail store, customer-facing, luxury environment
Employer & Industry UsageHermes boutiques worldwide, luxury fashion industryHermes retail locations, luxury retail sector

Hermes Store roles typically involve managing the boutique, overseeing sales, and maintaining brand standards, often requiring more specialized experience. Hermes Retail Associates focus on customer service, sales support, and assisting clients in the store. Both roles operate within the luxury retail environment but differ in responsibilities and experience requirements.

What are some common challenges faced by sales associates at a Hermès store and how can they be overcome?

Sales associates at a Hermès store often face the challenge of catering to a highly discerning clientele who expect exceptional product knowledge and personalized service. Balancing luxury customer service standards with achieving sales targets can be demanding. Building strong product expertise, staying updated on new collections, and developing excellent communication skills are key to overcoming these challenges. Team collaboration is essential, as associates often work closely with colleagues and management to deliver a seamless and memorable shopping experience.

What is a Hermes Store?

A Hermes Store is a retail location operated by Hermès, the renowned French luxury brand known for its high-quality leather goods, ready-to-wear, accessories, and home furnishings. These stores offer a curated selection of Hermès products, including iconic items like the Birkin and Kelly bags, silk scarves, and fragrances. Shopping at a Hermès Store provides customers with personalized service and an immersive brand experience. Hermès boutiques are located in major cities around the world, often in prestigious shopping districts.

What are the key skills and qualifications needed to thrive as a Hermès Store Associate, and why are they important?

To thrive as a Hermès Store Associate, you need strong luxury retail experience, product knowledge, and a background in customer service, often supported by training in high-end sales environments. Familiarity with POS systems, inventory management software, and CRM tools is typically required. Exceptional communication, attention to detail, and a refined sense of style are vital soft skills in this role. These skills ensure an elevated client experience and uphold the prestigious Hermès brand reputation.
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Hermes Store jobs near you

Assistant Manager, Maison Madison Flagship

Hermès

New York, NY

Full-time

Posted 8 days ago

Job description

The Team
The Hermes Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Senior Floor Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast paced, luxury environment.
 
 
 
The Opportunity
The Assistant Manager is responsible for partnering with the Managing Director and Senior Floor Director to successfully run all aspects of the business including building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff.

 
All other duties as assigned by the supervisor.

 
About the Role
Daily supervision of staff (coaching, training and assisting in achieving sales objectives).
Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team member embody the Hermes spirit.
Identifying sales opportunities by weekly review of business by metier, tracking delivery and special orders.  Apply these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique.
Contributing to and/or conducting monthly touch-base meetings and annual performance evaluations in tandem with Managing Director/Floor Director.
Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to HOP standards.
Ensures policy and procedure is clearly communicated to team and all are actively compliant.
Monitor E-time and scheduling needs for the staff.  Keep and accurate record of vacation, time and attendance in tandem with HR.
Organizes seasonal trainings including key metier points, share porte updates, and ensure sales team are integrating into client conversations at point of sale.
Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions. 
Making critical client decisions and runs business during Managing Director/Floor Director's visits to Podium.

 
Supervisory Responsibility
YES
 Supervises Sales Staff
 

 
Budget Responsibility
YES
Responsible for achieving the sales goal for the year for their specific location. Also need to ensure the store is profitable and has an accurate inventory that falls within the parameters of the company sets. 

 
Responsible for maintain stock levels in all metiers of responsibility, MOS, and sell thru according to HOP standards.

 
Decision Making Responsibility
YES    
Responsible for making decisions that relate to the staff, the client and the running of the store. In the absence of the Floor Director/Managing Director, the Assistant Manager will step in to the role of the Senior Floor Director/Managing Director.
 

 
About You
4+ years of retail management experience; prior experience in a luxury environment preferred.
Must possess basic office skills including proficiency in Excel, Word, Cegid and E-time.
Ability to learn merchandise, POS and payroll systems; effectively troubleshoot.
Ability to interpret sales data and translate into effective business recommendations.
Clear written and verbal communication skills.
Ability to lift between 0-25 lbs. without assistance.
Flexible in work availability as business needs dictate.
 
 
The range for this position is $88,747 - $99,839. Actual rates are determined based on the job, location, and individual experience. 

 
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. 

COMPANY OVERVIEW

Since 1837, Hermes has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermes, a house dedicated to making highly crafted, beautiful objects made to stand the test of time.
 

An independent, family-owned company, Hermes is dedicated to keeping production in France through its 42 workshops, The Hermes organization is also a truly global community with a network of 310 stores in 49 countries. Hermes employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermes craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
 

At Hermes, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermes' success and longevity lie in a sense of responsibility, a quest for authenticity and respect for time and preservation of natural resources. All at Hermes wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of short films "Footsteps Across the World" available on our website.

OUR COMMITMENT

Family is at the heart of Hermes. At Hermes of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermes of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermes of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
 

At Hermes of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermes of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermes of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
 

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at privacy.us@hermes.com. Please do not submit resumes or applications to this email address.

A creator, artisan and seller of high-quality objects since 1837, Hermes is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermes cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal metiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.


Hermes of Paris (HOP), the United States subsidiary, opened its first boutique in Beverly Hills in 1972. Today, the company operates 39 boutiques and an accessories pop-up shop, in addition to a Distribution & Service Center located in New Jersey. The Corporate Headquarters is situated in the heart of New York City, in close proximity to the Client Relations Center and Campus Hermes, the company's training center. Hermes of Paris also maintains a regional Corporate Office in Beverly Hills. The organization employs more than 1,500 associates, and this number continues to grow. The subsidiary's expansion is supported and guided by President & Chief Executive Officer Diane Mahady and the Senior Leadership Team.

We are proud to be an equal opportunity workplace. It is the policy of HOP, that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. HOP also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

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