The Columbia Basin Herald has an immediate opening in their circulation department for a Customer Service Representative Pay: $37,440 annually with bonus opportunities This position reports to the ...
New
Quick apply
The Columbia Basin Herald has an immediate opening in their circulation department for a Customer Service Representative Pay: $37,440 annually with bonus opportunities This position reports to the ...
New
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The role Herald is building Babbix, an AI-native platform that commercial insurance brokers use to create submissions and get quotes directly from their inbox. It orchestrates broker workflows end-to ...
Herald information
What are the key skills and qualifications needed to thrive as a Herald, and why are they important?
To thrive as a Herald, you need excellent verbal communication, public speaking ability, and a thorough understanding of ceremonial protocols, often supported by formal training or experience in protocol and event coordination. Familiarity with audio equipment, public address systems, and sometimes basic event management software is typically required. Attention to detail, poise under pressure, and strong interpersonal skills help a herald build rapport and maintain professionalism during official events. These skills ensure accurate and dignified announcements, smooth event execution, and uphold the reputation of the institution represented.
What are some common challenges faced by Heralds when coordinating ceremonial events?
Heralds often encounter challenges such as managing precise timing for announcements, ensuring protocol is followed during ceremonies, and coordinating effectively with event organizers and dignitaries. Attention to detail and clear communication are essential, as errors can disrupt the flow of formal events. Additionally, Heralds must remain adaptable to last-minute changes and work closely with other ceremonial staff to maintain the event's decorum and structure.
What is the difference between Herald vs Public Relations Specialist?
| Aspect | Herald | Public Relations Specialist |
|---|---|---|
| Credentials | Journalism or Communications degree, media experience | Communications, Public Relations, or Journalism degree |
| Work Environment | Media outlets, newspapers, online news platforms | Corporate, agency, or nonprofit organizations |
| Industry Usage | Used in media and journalism sectors | Used across various industries for reputation management |
| Common Search/Comparison | Yes | Yes |
While a Herald primarily works in media outlets focusing on news reporting, a Public Relations Specialist manages an organization's public image and communications. Both roles require strong communication skills and media knowledge, but Heralds are more journalism-focused, whereas Public Relations Specialists work in corporate or organizational settings to shape public perception.
What are Heralds and what do they do?
Heralds are officials who historically served as messengers and announcers for royalty and nobility, as well as experts in heraldry—the system of designing, displaying, and recording coats of arms and genealogies. In modern contexts, heralds often work for governmental or ceremonial organizations, helping to organize state occasions, maintain records of armorial bearings, and advise on matters of protocol. Their work combines ceremonial duties with specialized knowledge of history, symbolism, and tradition.
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What states have the most Herald jobs? States with the most job openings for Herald jobs include:
What job categories do people searching Herald jobs look for? The top searched job categories for Herald jobs are:
$37K/yr
Full-time
Posted 3 days ago
New
Job description
The Columbia Basin Herald has an immediate opening in their circulation department for a
Customer Service Representative
Pay: $37,440 annually with bonus opportunities
This position reports to the circulation Marketing and Audience Development Director and
the District Manager and is responsible for assisting in circulation operations as it pertains to
subscriber/single copy billing and customer service. This position is directly tied to subscriber
acquisition and retention to include customer service, billing and paper/computer work supporting
the delivery of the daily newspaper, niches, etc., facilities operations, and other duties as
assigned.
Essential Job Responsibilities:
The Customer Service Representative (CSR) is directly responsible for growing print and digital
subscriptions through the retention of existing subscribers by providing exceptional customer
service (retain existing subscribers), acquiring new subscribers (calling for starts), processing
orders, setting up accurate customer accounts, working through customer invoicing complaints,
ensuring payments are processed accurately and all invoicing is complete and on time to ensure
customer retention by minimizing stops.
Major daily responsibilities include but are not limited to:
Immediate resolution of complaints providing over the top customer service
Ensuring all records are up to date and accurate in the system
Answer phones and assist callers and/or walk-ins
Process all payments promptly (credit cards and bank drafts) and/or effectively and efficiently
coordinate payments to ensure customer payments get posted promptly and accurately
Ongoing Job Duties:
Process cash collected from racks
Fix rates/accounts system as needed
Record single copy returns daily
Create and mail subscriber invoices weekly
Other Requirements:
High School degree or equivalent experience with strong skills in computing, logic and customer
service
Goal driven with the ability to be flexible and adapt to change and to new opportunities
Ability to work independently as well as a teammate
Enthusiastic attitude and can do, customer service mind-set/focus
Able to sit at /work on a computer for extended periods of time
Able to use a calculator
Aptitude for problem solving
Valid WA drivers license and current insurance
Ability to pass a background test
Job open until filled.
Please send resume and letter of interest by email to:
dmoreno@columbiabasinherald.com
or by mail to Columbia Basin Herald, PO Box 910, Moses Lake, WA 98837 Attn: Circulation.
The Columbia Basin Herald is an equal opportunity employer
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About Columbia Basin Herald
Sourced by ZipRecruiter
Industry
Newspaper publishers
Company size
51 - 200 Employees
Headquarters location
Moses Lake, WA, US
Year founded
1941