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The Multifamily Property Manager is an experienced and polished professional who oversees daily operations at a boutique luxury apartment building. This is more than a traditional property management role - the ideal candidate brings a refined, service-oriented approach akin to that of a high-end hotel concierge. As the face of the property, the Multifamily Property Manager delivers exceptional resident experiences while ensuring operational excellence.

What you will do

• Serve as the primary point of contact for residents, delivering concierge-level service with professionalism, discretion, and attention to detail.
• Maintain an impeccable standard of property presentation, from common areas to back-of-house operations.
• Anticipate and fulfill resident needs, handling special requests, coordinating services, and resolving concerns with urgency and grace.
• Oversee all aspects of day-to-day property operations, including maintenance, cleanliness, safety, and vendor coordination.
• Manage leasing activity as needed, including tours, application processing, and move-in/move-out coordination.
• Monitor and manage the property's operating budget, rent collections, and expense control to meet financial goals.
• Maintain strong relationships with third-party vendors and contractors to ensure quality service delivery.
• Ensure compliance with all applicable laws, regulations, and property policies.
• Conduct regular property inspections and proactively identify maintenance needs or service gaps.
• Maintain accurate resident records, lease files, and reports using property management software.
• Coordinate and manage community events or lifestyle programming to enhance the resident experience.
• Lead and mentor the team, providing guidance, training and support to ensure the successful completion of daily tasks and overall team development.
• Establish and maintain a standard operating procedure manual outlining the day-to-day operations of the property.
• Conduct first-level review, approval, and entry of all property invoices, including rent and utility collections, into the approved accounting system.
• Develop, implement, and monitor tenant move-in and move-out policies to ensure a smooth transition process and adherence to company standards.
• Manage, train, and establish performance goals for third-party on-site security to ensure consistent operations, adherence to property standards, and alignment with organizational safety and service objectives.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• High School Diploma Some college coursework or equivalent combination of professional experience in property management, hospitality, or customer service. - Required
• Typically having 5+ years of experience in luxury residential property management, hospitality, or a related field. - Preferred
• Hospitality industry background or concierge experience. - Preferred
• Proven ability to cater to a high-end clientèle with poise, diplomacy, and a solutions-driven mindset. - Required
• Strong organizational skills and keen attention to detail. - Required
• Excellent communication and interpersonal skills. - Required
• Working knowledge of all types of property management software (e.g., Yardi, Henri) and Microsoft Office. - Required

Work Setting/Position Demands:

• Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
• Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
• Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
• Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
• Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
• Performs substantial movement of wrists, hands, and fingers for continuous computer work.
• Extended hours required during peak workloads or special projects/events.
• Associate must be able to travel via car.
• Occasional after-hours work needed.

Travel Requirements:

• 5% travel Local travel for property related errands as needed.