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Helper Lightspeed Jobs in Texas (NOW HIRING)

Lightspeed Systems

Renewal Specialist

Austin, TX · On-site

Lightspeed Systems has developed solutions that help K-12 IT departments keep technology safe, secure, and easy to manage. As our Renewal Specialist, you will manage ongoing customer relationships ...

Lightspeed Systems

Renewal Specialist

Austin, TX · On-site

Lightspeed Systems has developed solutions that help K-12 IT departments keep technology safe, secure, and easy to manage. As our Renewal Specialist, you will manage ongoing customer relationships ...

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All JobsHelper Lightspeed JobsHelper Lightspeed Jobs in Texas

Helper Lightspeed information

What is the difference between Helper Lightspeed vs Helper Lightspeed?

AspectHelper LightspeedHelper Lightspeed
CertificationsBasic safety training, on-the-job trainingBasic safety training, on-the-job training
Work EnvironmentWarehouses, retail stores, logistics centersWarehouses, retail stores, logistics centers
Industry UsageLogistics, retail, e-commerceLogistics, retail, e-commerce
Common Search IntentHelper Lightspeed vs Helper LightspeedHelper Lightspeed vs Helper Lightspeed

Since both roles are the same, the comparison highlights that Helper Lightspeed positions typically require basic safety training and are found in logistics and retail environments. They serve similar functions in supporting warehouse and store operations, making them essentially equivalent roles in the industry.

What are the most commonly searched types of Lightspeed jobs in Texas?

The most popular types of Lightspeed jobs in Texas are:

What are popular job titles related to Helper Lightspeed jobs in Texas?

For Helper Lightspeed jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Helper Lightspeed jobs in Texas look for?

The top searched job categories for Helper Lightspeed jobs in Texas are:

What cities in Texas are hiring for Helper Lightspeed jobs?

Cities in Texas with the most Helper Lightspeed job openings:

Helper Lightspeed jobs near you

Technical Support Specialist

Lightspeed Systems

Austin, TX • Hybrid

Full-time

Re-posted 4 days ago

Job description

At Lightspeed Systems, we help K-12 schools create safer, more effective digital learning environments. Our solutions empower IT teams, administrators, and educators to protect students, manage technology, and gain meaningful visibility into their digital ecosystems.

We're looking for a Technical Support Specialist who is passionate about technology, problem-solving, and delivering an exceptional customer experience. In this role, you'll serve as a trusted resource for customers, helping them troubleshoot issues, configure products, and maximize the value of their Lightspeed solutions.

As a Technical Support Specialist, you will provide front-line technical support across Lightspeed's product suite. You'll work directly with customers to diagnose issues, guide product configuration, and collaborate with Product and Engineering teams to resolve complex challenges.

This role combines technical troubleshooting, customer service, and cross-functional collaboration in a fast-paced SaaS environment.

NOTE: This is a hybrid role located in South Austin (near Dripping Springs). Sponsorship is not available for this position.  

ABOUT THE ROLE

  • Provide technical support to customers through phone, email, chat, and other support channels.
  • Troubleshoot software, device, networking, and configuration-related issues across Lightspeed products.
  • Communicate proactively with customers regarding issue status, solutions, and best practices.
  • Assist customers with product setup, configuration, integrations, and ongoing usage.
  • Document, prioritize, and escalate product issues when necessary.
  • Monitor support queues and ensure timely resolution of customer requests in accordance with service level agreements.
  • Collaborate with Product and Engineering teams to identify trends, recurring issues, and product improvement opportunities.
  • Maintain accurate case documentation and troubleshooting records.
  • Test and validate fixes, configurations, and product updates as needed.
  • Stay current on Lightspeed products, operating systems, networking concepts, and industry technologies.
  • Contribute to knowledge base articles and internal documentation.
  • Support team initiatives and additional projects as assigned.

ABOUT YOU

  • Bachelor's degree in information technology, Computer Science, or a related field.
  • 6+ months of technical support, help desk, or customer support experience.
  • Strong troubleshooting and problem-solving skills.
  • Familiarity with Windows and macOS operating systems.
  • Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
  • Excellent organizational skills and attention to detail.
  • Customer-first mindset with a passion for delivering exceptional service.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Team-oriented with a collaborative approach to problem solving.

Apply