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Helper Carelogic Jobs (NOW HIRING)

Trilogy Inc

Helpdesk Analyst

Skokie, IL

$24.38 - $28.04/hr

The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft ... Experience with Azure/Office 365, Intune, MS Teams phone systems, Qualifacts Carelogic. * Strong ...

Trilogy

Helpdesk Analyst

Chicago, IL · On-site

$24.38 - $28.04/hr

The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft ... Experience with Azure/Office 365, Intune, MS Teams phone systems, Qualifacts Carelogic. * Strong ...

Behavioral Health Network, Inc.

RN-ACCS

Worcester, MA · On-site

$114.62/hr

... help individuals access medical, behavioral-health, social, and recovery supports. * Proficiency with electronic records, internet, email, word processing, agency communication systems, CareLogic ...

Behavioral Health Network, Inc.

RN-CBHC

Worcester, MA · On-site

$40 - $46/hr

Since 1938, BHN has helped individuals, families, and communities thrive through compassionate ... Maintain accurate, timely documentation in CareLogic, Smartsheet, and other required systems ...

Behavioral Health Network, Inc.

RN-ACCS

Worcester, MA · On-site

$40 - $46/hr

... help individuals access medical, behavioral-health, social, and recovery supports. * Proficiency with electronic records, internet, email, word processing, agency communication systems, CareLogic ...

Behavioral Health Network, Inc.

RN-PACT

Worcester, MA · On-site

$40 - $46/hr

Since 1938, BHN has helped individuals, families, and communities thrive through compassionate ... Maintain timely documentation in CareLogic, Smartsheet, and other required systems; participate in ...

MIMH Professional Training

$55 - $75/hr

... work by helping them find and keep productive and meaningful employment General Summary: The ... Maintain accurate client records and case notes in Salesforce, CareLogic, and other electronic ...

Safer Foundation

Behavioral Health Navigator

Chicago, IL · On-site

$55 - $75/hr

... work by helping them find and keep productive and meaningfulemployment General Summary: This ... Maintain accurate client records, case notes, and treatment plans in Salesforce, CareLogic, and ...

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How much do helper carelogic jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for helper carelogic in the United States is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

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Helper Carelogic jobs near you
Infographic showing various Helper Carelogic job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 13% Part Time, 1% Temporary, 6% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,856 per year, or $18.2 per hour.

Helpdesk Analyst

Trilogy Inc

Skokie, IL

$24.38 - $28.04/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 13 days ago

Key responsibilities

  • Provide first and second level customer service support by diagnosing, documenting, and resolving technical issues related to hardware, software, and network systems.

  • Troubleshoot desktop applications, configurations, and connectivity issues, and escalate problems when necessary.

  • Collaborate with team members and third-party vendors to manage support issues, perform system maintenance, and contribute to departmental projects.

Job description

Pay Range: $24.38 - 28.04 /Hr.

Schedule: Monday - Friday; 8:00 am - 4:30 pm

Office Locations: 1400 W Greenleaf Ave Chicago, IL 60626
5250 Old Orchard Rd Skokie, IL 60077

The Help Desk Analyst will provide the first level of customer service problem diagnosis and phone/email support to employees throughout the organization.  He/she/they will mentor and coach employees on escalation and troubleshooting procedures; and cross train with the remaining IT team. The Help Desk Analyst may work evening hours, weekends, or holidays as required for projects, coverage, and system upgrades/maintenance. The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft systems as well as Qualifacts Care logic EHR. 

Responsibilities 

  • Interpret, analyze, diagnose, document, and resolve first and second level customer service issues related to supported hardware, application/operating systems software, and LANs/WANs   
  • Perform local and remote phone and electronic support and incident response to users  
  • Troubleshoot desktop applications and configurations; i.e. Windows, Microsoft Office, VPN connectivity, etc.  Investigate recurring issues and provide solutions to address root problem. 
  • Research support/technical issues through problem tracking system, websites, software manuals, etc.  Implement solutions or escalate problems to appropriate parties.  Monitor progress until issue is resolved.  
  • Work closely with team on server, network management, and deployments.  Update team on new support issues.  
  • Provide training on software applications and new initiatives to users.  Develop, write, and maintain end-user documentation. 
  • Interact and collaborate with third-party vendors to manage the resolution of complex client issues. 
  • Document calls/resolutions; and identify strategies to improve the call handling and resolution process.  
  • Maintain network and PC preventive maintenance to ensure data integrity. 
  • Contribute to special projects that will facilitate the growth of the department. 
  • Perform other related duties and/or projects as assigned 

Qualifications 

  • Minimum of 2 years IT troubleshooting/technical experience.  Work experience is preferred, a combination of trainings/school and certifications can help supplement work experience. 
  • Excellent oral, written, and interpersonal communication skills with a focus on customer service. 
  • Solid understanding of Information Technology equipment; i.e. laptops, printers, wireless technology, network equipment, servers, and phone systems.  
  • Experience with Azure/Office 365, Intune, MS Teams phone systems, Qualifacts Carelogic. 
  • Strong problem-solving and project management skills.  Ability to take initiative. 
  • Works well under pressure and demonstrates flexibility and sensitivity to changing priorities. 
  • Reliable personal vehicle, valid driver’s license, and insurance required to travel between multiple Trilogy locations. 


Benefits: 

  • FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
  • PAID Maternity/Paternity leave
  • Medical Insurance (BCBS of IL)
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long-Term & Short-Term Disability
  • Pet Insurance
  • FSA (Health, Dependent Care, Transit)
  • Telemedicine
  • EAP
  • 403(b) Retirement Plan with Employer Match

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