... platform, WPP Open, to help our clients navigate change, capture opportunity and deliver ... Availability & Inventory Support * In-Stock Management: monitor basic retail metrics (Out-of-Stock ...
... platform, WPP Open, to help our clients navigate change, capture opportunity and deliver ... Availability & Inventory Support * In-Stock Management: monitor basic retail metrics (Out-of-Stock ...
Senior Manager, Commerce Operations (Amazon)
Chicago, IL · On-site
$60K - $140K/yr
VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation ... Flat File Mastery: create, manage, and upload bulk inventory files (flat files/NIS templates) to ...
Senior Manager, Commerce Operations (Amazon)
Chicago, IL · On-site
$60K - $140K/yr
VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation ... Flat File Mastery: create, manage, and upload bulk inventory files (flat files/NIS templates) to ...
Associate Director, Commerce Operations (Amazon)
Chicago, IL · On-site
$75K - $180K/yr
VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation ... Technical Amazon Expertise: deep, practical knowledge of Amazon inventory templates, category ...
Associate Director, Commerce Operations (Amazon)
Chicago, IL · On-site
$75K - $180K/yr
VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation ... Technical Amazon Expertise: deep, practical knowledge of Amazon inventory templates, category ...
Associate Director, Commerce Operations (Amazon)
Chicago, IL · On-site
$75 - $180/hr
... platform, WPP Open, to help our clients navigate change, capture opportunity and deliver ... Technical Amazon Expertise: deep, practical knowledge of Amazon inventory templates, category ...
New
Associate Director, Commerce Operations (Amazon)
Chicago, IL · On-site
$75 - $180/hr
... platform, WPP Open, to help our clients navigate change, capture opportunity and deliver ... Technical Amazon Expertise: deep, practical knowledge of Amazon inventory templates, category ...
New
... platform, WPP Open, to help our clients navigate change, capture opportunity and deliver ... Technical Amazon Expertise: deep, practical knowledge of Amazon inventory templates, category ...
... platform, WPP Open, to help our clients navigate change, capture opportunity and deliver ... Technical Amazon Expertise: deep, practical knowledge of Amazon inventory templates, category ...
Associate Director, Commerce Operations (Amazon)
Chicago, IL · On-site
$75 - $180/hr
... platform, WPP Open, to help our clients navigate change, capture opportunity and deliver ... Technical Amazon Expertise: deep, practical knowledge of Amazon inventory templates, category ...
New
Associate Director, Commerce Operations (Amazon)
Chicago, IL · On-site
$75 - $180/hr
... platform, WPP Open, to help our clients navigate change, capture opportunity and deliver ... Technical Amazon Expertise: deep, practical knowledge of Amazon inventory templates, category ...
New
Associate Director, Commerce Operations (Amazon)
Chicago, IL · On-site
$75 - $180/hr
... platform, WPP Open, to help our clients navigate change, capture opportunity and deliver ... Technical Amazon Expertise: deep, practical knowledge of Amazon inventory templates, category ...
New
Associate Director, Commerce Operations (Amazon)
Chicago, IL · On-site
$75 - $180/hr
... platform, WPP Open, to help our clients navigate change, capture opportunity and deliver ... Technical Amazon Expertise: deep, practical knowledge of Amazon inventory templates, category ...
New
Instock Manager, WWGS Inventory Management
Chicago, IL · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Your analytical prowess will help identify opportunities for improvements, implement scalable ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...
Instock Manager, WWGS Inventory Management
Chicago, IL · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Your analytical prowess will help identify opportunities for improvements, implement scalable ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...
Certified Pharmacy Technician, Amazon Pharmacy
Sauget, IL · On-site
$17.50 - $21.50/hr
... help customers conveniently get the medications they need when they need them and take them as ... inventory and maintaining Pharmacy Kiosk Machines in regionalized areas. You will also be working ...
Certified Pharmacy Technician, Amazon Pharmacy
Sauget, IL · On-site
$17.50 - $21.50/hr
... help customers conveniently get the medications they need when they need them and take them as ... inventory and maintaining Pharmacy Kiosk Machines in regionalized areas. You will also be working ...
Certified Pharmacy Technician, Amazon Pharmacy
Sauget, IL · On-site
$17.50 - $21.50/hr
... help customers conveniently get the medications they need when they need them and take them as ... inventory and maintaining Pharmacy Kiosk Machines in regionalized areas. You will also be working ...
Certified Pharmacy Technician, Amazon Pharmacy
Sauget, IL · On-site
$17.50 - $21.50/hr
... help customers conveniently get the medications they need when they need them and take them as ... inventory and maintaining Pharmacy Kiosk Machines in regionalized areas. You will also be working ...
Certified Pharmacy Technician, Amazon Pharmacy
$18.50 - $22.75/hr
... help customers conveniently get the medications they need when they need them and take them as ... inventory and maintaining Pharmacy Kiosk Machines in regionalized areas. You will also be working ...
Certified Pharmacy Technician, Amazon Pharmacy
$18.50 - $22.75/hr
... help customers conveniently get the medications they need when they need them and take them as ... inventory and maintaining Pharmacy Kiosk Machines in regionalized areas. You will also be working ...
Certified Pharmacy Technician, Amazon Pharmacy
$18.50 - $22.75/hr
... help customers conveniently get the medications they need when they need them and take them as ... inventory and maintaining Pharmacy Kiosk Machines in regionalized areas. You will also be working ...
Certified Pharmacy Technician, Amazon Pharmacy
$18.50 - $22.75/hr
... help customers conveniently get the medications they need when they need them and take them as ... inventory and maintaining Pharmacy Kiosk Machines in regionalized areas. You will also be working ...
Retail Lead Associate (Reduced-Time), Customer Experience Operations
Deerfield, IL · On-site
$19.50/hr
Medical
Retirement
As a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on ... inventory management systems to scan, process, and count product. - Provide peer-to-peer feedback ...
Retail Lead Associate (Reduced-Time), Customer Experience Operations
Deerfield, IL · On-site
$19.50/hr
Medical
Retirement
As a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on ... inventory management systems to scan, process, and count product. - Provide peer-to-peer feedback ...
Retail Lead Associate (Reduced-Time), Customer Experience Operations
Chicago, IL · On-site
$19.50/hr
Medical
Retirement
As a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on ... inventory management systems to scan, process, and count product. - Provide peer-to-peer feedback ...
Retail Lead Associate (Reduced-Time), Customer Experience Operations
Chicago, IL · On-site
$19.50/hr
Medical
Retirement
As a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on ... inventory management systems to scan, process, and count product. - Provide peer-to-peer feedback ...
Lead Associate
River Grove, IL · On-site
$18 - $21.75/hr
Medical
Retirement
If you're applying to a site that hasn't opened yet, you'll help prepare the team for its first ... Amazon experience - Experience managing inventory in a retail or distribution setting - Prior ...
Lead Associate
River Grove, IL · On-site
$18 - $21.75/hr
Medical
Retirement
If you're applying to a site that hasn't opened yet, you'll help prepare the team for its first ... Amazon experience - Experience managing inventory in a retail or distribution setting - Prior ...
Marketplace Operations Specialist (Aurora (IL), United States)
Aurora, IL · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... Amazon Key Account Manager, helping ensure strong marketplace health, catalog quality, pricing ... catalog issues, inventory discrepancies, listing suppressions, account health concerns ...
Marketplace Operations Specialist (Aurora (IL), United States)
Aurora, IL · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... Amazon Key Account Manager, helping ensure strong marketplace health, catalog quality, pricing ... catalog issues, inventory discrepancies, listing suppressions, account health concerns ...
Lead Associate
River Grove, IL · On-site
$18 - $21.75/hr
If you're applying to a site that hasn't opened yet, you'll help prepare the team for its first ... You'll also have an extended training and onboarding period, which may be at a nearby Amazon site.
Lead Associate
River Grove, IL · On-site
$18 - $21.75/hr
If you're applying to a site that hasn't opened yet, you'll help prepare the team for its first ... You'll also have an extended training and onboarding period, which may be at a nearby Amazon site.
Lead Associate
River Grove, IL · On-site
$18 - $21.75/hr
If you're applying to a site that hasn't opened yet, you'll help prepare the team for its first ... You'll also have an extended training and onboarding period, which may be at a nearby Amazon site.
Lead Associate
River Grove, IL · On-site
$18 - $21.75/hr
If you're applying to a site that hasn't opened yet, you'll help prepare the team for its first ... You'll also have an extended training and onboarding period, which may be at a nearby Amazon site.
Fleet Manager
Medical
Retirement
PTO
Company Description AUM Logistiks, LLC (2023 AMXL: "DSP Of The Year!"), is an Amazon Delivery ... and help with dispatch. We're looking to hire a Fleet Manager to own the full lifecycle of our ...
Quick apply
Fleet Manager
Medical
Retirement
PTO
Company Description AUM Logistiks, LLC (2023 AMXL: "DSP Of The Year!"), is an Amazon Delivery ... and help with dispatch. We're looking to hire a Fleet Manager to own the full lifecycle of our ...
Fleet Manager
Huntley, IL · On-site
$22.50/hr
Medical
Retirement
PTO
Company Description AUM Logistiks, LLC (2023 AMXL: "DSP Of The Year!"), is an Amazon Delivery ... and help with dispatch. We're looking to hire a Fleet Manager to own the full lifecycle of our ...
Fleet Manager
Huntley, IL · On-site
$22.50/hr
Medical
Retirement
PTO
Company Description AUM Logistiks, LLC (2023 AMXL: "DSP Of The Year!"), is an Amazon Delivery ... and help with dispatch. We're looking to hire a Fleet Manager to own the full lifecycle of our ...
Helper Amazon Inventory information

Job description
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP
WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
About the Role
We are seeking a highly tactical, detail-oriented Senior Manager, Commerce (Amazon Operations) to join our retail execution team. This is a "hands-on-keys" position dedicated to the day-to-day operational health of our CPG clients on Amazon.
You will serve as the operational backbone for our clients' eCommerce and Sales teams. Your primary mission is to ensure their Amazon catalog is flawless, their products stay in stock, and any platform glitches are resolved swiftly. You will live and breathe inside Amazon Vendor Central and Seller Central, executing content changes, wrestling with flat files, and managing support tickets to drive immediate retail success.
Key Responsibilities
- Ticket Resolution & Troubleshooting
- Case Management: act as the primary point of contact for submitting, managing, and relentlessly following up on Amazon support tickets via Seller Support, Vendor Support, and Brand Registry.
- Error Resolution: troubleshoot and resolve complex catalog errors (e.g., Error 5665, Error 8541, stranded inventory, merged ASIN issues, and brand hijackings).
- Compliance: monitor Account Health dashboards and resolve listing suppressions, "Search Suppressed" statuses, and ANDON cords immediately.
- Catalog & Content Management
- Flat File Mastery: create, manage, and upload bulk inventory files (flat files/NIS templates) to execute catalog-wide updates, establish parent-child variation families, and map backend attributes.
- Content Execution: execute day-to-day content updates. Coordinate the upload and configuration of visual assets, including new product images, videos, and A+ Content updates.
- A/B Testing Execution: set up, monitor, and report on A/B tests for product titles, main images, and A+ content to continuously optimize for conversion rate (CVR).
- Availability & Inventory Support
- In-Stock Management: monitor basic retail metrics (Out-of-Stock rates, Lost Buy Box) and work with client supply chain teams to flag PO (Purchase Order) issues or shipment discrepancies.
- Dispute Management: assist in identifying and disputing operational chargebacks and shortage claims to protect client profitability.
- Client & Team Support
- Walk-the-Store Audits: conduct routine digital shelf diagnostics. Provide clients with tactical, visual reports on real-time PDP accuracy, competitor positioning, share of search and out-of-stock visibility.
- Sales Enablement: support the client's internal eCommerce/Sales managers by providing weekly operational status reports, pending ticket updates, and catalog health readouts.
- Cross-Functional Collaboration: partner with our internal Media and Strategy teams to ensure ASINs are retail-ready before major advertising campaigns launch.
Key Qualifications & Skills
- 2-4 years of hands-on experience managing catalogs in Amazon Vendor Central (1P) and/or Amazon Seller Central (3P). Prior experience in an agency setting supporting CPG/FMCG brands is highly preferred.
- Technical Amazon Expertise: deep, practical knowledge of Amazon inventory templates, category templates, variation relationships, and the Amazon ticketing ecosystem.
- Advanced Excel Skills: you must be highly proficient in Microsoft Excel (VLOOKUPs, Pivot Tables, Concatenate, Text-to-Columns) to manipulate large catalog data sets.
- Problem-Solving Mentality: a gritty determination to solve problems. You don't take the first "No" from Amazon Support as the final answer; you know how to escalate and force resolution.
- Extreme Attention to Detail: an eye for precision to ensure product listings are 100% accurate, properly mapped, and visually cohesive before pushing them live.
The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click WPP Benefits for more details.
$60,000-$140,000 USD
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X.
When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
About VML
Sourced by ZipRecruiter
Industry
Marketing
Company size
1,001 - 5,000 Employees
Headquarters location
Kansas City, MO, US
Year founded
1992