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Helpdesk Jobs in Spring Lake, NC (NOW HIRING)

Amteck, LLC

Electrician Helper - Houston

Dunn, NC · On-site

$14.75 - $18.75/hr

Electrician Helpers work under the supervision and direction of Journeyman Electricians, foreman, and other leadership on the construction project. Helpers will perform duties as assigned within ...

Amteck, LLC

Electrician Helper - Houston

Fayetteville, NC · On-site

$15.50 - $20/hr

Electrician Helpers work under the supervision and direction of Journeyman Electricians, foreman, and other leadership on the construction project. Helpers will perform duties as assigned within ...

American Leak Detection

Be Seen First

Warehouse/ Shop Helper

Moncure, NC · On-site

$18 - $24/hr

Another may include mowing, helping with a vehicle, stocking the regional store, making deliveries, taking RV park meter readings, changing water filters, or helping another part of the company with ...

Thompson Turner

Electrical Helper (Industrial)

Raeford, NC · On-site

$14 - $18/hr

Electrical Helper Assist electrical workers in the installation, maintenance, and repair of electric-power generation and distribution equipment, underground cables, and related facilities ...

Thompson Turner

Electrical Helper (Industrial)

Raeford, NC · On-site

$14 - $18/hr

Electrical Helper Assist electrical workers in the installation, maintenance, and repair of electric-power generation and distribution equipment, underground cables, and related facilities ...

GDIT

Help Desk Manager

Fort Liberty, NC

Help Desk Software, Information Technology (IT) Systems, Troubleshooting Certifications: None Experience: 7 + years of related experience US Citizenship Required: Yes Help Desk Manager - TS/SCI ...

Amteck, LLC

Electrician Helper - Shelbyville

Dunn, NC · On-site

$14.75 - $18.75/hr

Amteck is currently looking to add Electrical Helpers to our project in Shelbyville, TN. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who ...

Amteck, LLC

Electrician Helper - Shelbyville

Dunn, NC · On-site

$14.75 - $18.75/hr

Amteck is currently looking to add Electrical Helpers to our project in Shelbyville, TN. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who ...

Amteck, LLC

Electrical Helper - Benson

Dunn, NC

$14.75 - $18.75/hr

Amteck is currently looking to add Electrical Helpers to our project in Benson, NC. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who are ...

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All JobsHelpdesk JobsHelpdesk Jobs in Spring Lake, NC

Helpdesk information

See Spring Lake, NC salary details

$12

$22

$33

How much do helpdesk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for helpdesk in Spring Lake, NC is $22.61, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Spring Lake, NC?

The most popular types of Helpdesk jobs in Spring Lake, NC are:

What job categories do people searching Helpdesk jobs in Spring Lake, NC look for?

The top searched job categories for Helpdesk jobs in Spring Lake, NC are:

What cities near Spring Lake, NC are hiring for Helpdesk jobs?

Cities near Spring Lake, NC with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Spring Lake, NC as of August 2026, with employment types broken down into 83% Full Time, 12% Part Time, and 5% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $47,022 per year, or $22.6 per hour.

Full-Time Information Helpdesk/Switchboard Operator

Fayetteville, NC • On-site

Robeson Community College
Colleges, Universities, and Professional Schools • 51 - 200 employees
Learn more about Robeson Community Collegeexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Location : 5160 Fayetteville Road, Lumberton, NC
Job Type: Full-Time Staff
Job Number: 00257
Department: Instruction and Support Services
Division: Admissions
Opening Date: 08/17/2026
Closing Date: 8/31/2026 5:00 PM Eastern
Description
The Information Helpdesk & Switchboard Specialist serves as a primary point of contact and centralized information resource for Robeson Community College students, prospective students, families, visitors, employees, and community members. Reporting to the Director of Admissions, this position provides professional, welcoming, and student-centered assistance in person and by telephone while helping individuals successfully navigate College programs, services, resources, and processes.
The Specialist maintains broad working knowledge of curriculum programs, Continuing Education and Workforce Development, and College services to answer general questions, provide basic student-record guidance within authorized access, assist with routine processes, and connect individuals with the appropriate College department or specialist when additional assistance is required.
Detailed Work Activities
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Serve as a primary point of contact and College Information Hub for students, prospective students, families, visitors, employees, and community members.
  • Greet and assist individuals in a welcoming, professional, and student-centered manner.
  • Operate the College's primary telephone/switchboard function, respond to general inquiries, and accurately route calls to appropriate departments and personnel.
  • Assess student and visitor inquiries and provide accurate information, assistance, or appropriate referrals.
  • Maintain broad working knowledge of RCC academic programs, Continuing Education and Workforce Development programs, departments, student services, campus resources, policies, procedures, locations, and important dates.
  • Provide general guidance regarding admissions, NC Residency, transcript submission, financial aid processes, academic advising, registration, student records, orientation, Continuing Education registration, and other common College processes.
  • Assist students and visitors with locating forms, webpages, online resources, College offices, and appropriate personnel.
  • Provide basic assistance with routine student processes and student-facing technology within established College procedures and authorized access.
  • Utilize a warm handoff approach by identifying the individual's need, connecting the individual with the appropriate office or specialist, and explaining next steps when an inquiry cannot be resolved at the Helpdesk.
  • Maintain current College directory information, departmental contacts, referral pathways, frequently asked questions, and other Helpdesk resources.
  • Protect student information and maintain confidentiality in accordance with FERPA and College policies and procedures.
  • Refer specialized matters requiring professional judgment or authorization to the appropriate College personnel.
  • Participate in cross-training with College departments to maintain current knowledge of programs, services, processes, and referral pathways.
  • Track common inquiries and recurring student navigation concerns to help identify opportunities for improved communication, processes, and service delivery.
  • Assist with orientation, registration, recruitment activities, special events, and other College initiatives as assigned.
  • Perform other duties consistent with the position as assigned by the Director of Admissions.
KNOWLEDGE, SKILLS AND ABILITIES
  • Excellent customer service, interpersonal, verbal, and written communication skills.
  • Ability to learn and maintain knowledge of College programs, services, policies, procedures, and resources.
  • Ability to explain College processes clearly and in understandable language.
  • Strong problem-solving, organizational, and student-navigation skills.
  • Ability to determine when an inquiry can be resolved directly and when referral to a specialist is necessary.
  • Ability to work effectively with individuals from diverse backgrounds and maintain professionalism in challenging interactions.
  • Proficiency with computers, telephone systems, databases, and standard office technology.
  • Ability to learn student information systems such as Ellucian Colleague/Datatel.
  • Knowledge of or ability to learn FERPA and other student confidentiality requirements.
  • Commitment to student success, service excellence, teamwork, and continuous improvement.

Qualifications
MINIMUM QUALIFICATIONS
  • Associate degree from a regionally accredited institution.
  • Customer service or other public-facing work experience.
  • Demonstrated computer and technology skills.
  • Effective written and verbal communication skills.
An equivalent combination of education and directly related experience may be considered in accordance with College policy.
PREFERRED QUALIFICATIONS
  • Bachelor's degree from a regionally accredited institution.
  • Experience working in higher education, a community college, education, government, or another service-oriented environment.
  • Experience working directly with students, customers, clients, or the general public.
  • Experience with a multi-line telephone or switchboard system.
  • Experience with Ellucian Colleague/Datatel or another student information system.
  • Knowledge of North Carolina Community College System programs and services.
  • Bilingual communication skills based upon institutional and community needs.

Knowledge, Skills and Abilities
The Information Helpdesk & Switchboard Specialist is expected to provide a welcoming and responsive first point of contact that helps individuals successfully navigate Robeson Community College.
LISTEN TO THE NEED. • PROVIDE ACCURATE INFORMATION. • RESOLVE WHAT CAN BE RESOLVED. • CONNECT THE INDIVIDUAL TO THE RIGHT PERSON.
The goal of the Information Helpdesk is to ensure that students, prospective students, families, visitors, and community members do not have to understand the College's organizational structure in order to receive the assistance they need.
Robeson Community College offers a complete benefits package to full-time employees including:
Health Insurance, Flexible Spending Accounts, Dental, Vision, retirement, paid holidays, vacation and sick leave.

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