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Helpdesk Support Jobs in Baltimore, MD (NOW HIRING)

H&H

IT Support Technician - Helpdesk

Annapolis, MD · On-site

$21.25 - $29.25/hr

H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...

H&H

IT Support Technician - Helpdesk

Annapolis, MD

$21.25 - $29.25/hr

H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...

H&H

IT Support Technician - Helpdesk

Annapolis, MD · On-site

$21.25 - $29.25/hr

H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland. H&H is a nationally recognized, full-service ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

What if you could use those skills to improve the technology supporting the Intelligence Community? We're looking for a system administrator who can implement and maintain a system to help us deploy ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

Job Title Helpdesk Technician Overview EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country's most critical missions. We are a ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD

$55.38 - $75.97/hr

What if you could use those skills to improve the technology supporting the Intelligence Community ... You'll help clients overcome tough challenges through monitoring and performance management. Your ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

What if you could use those skills to improve the technology supporting the Intelligence Community? We're looking for a system administrator who can implement and maintain a system to help us deploy ...

USM

Helpdesk Analyst

Baltimore, MD · On-site

$20.25 - $27.75/hr

Supports project personal in resolving complex problems. Qualifications Position: Helpdesk Analyst Location: Baltimore, MD, 21117 Duration: 1+ year * Prefer Tier 1 Help Desk experience using MS tools ...

MECU

Help Desk Support Specialist

Baltimore, MD · On-site

$20.40 - $31.04/hr

This role is responsible for managing the full lifecycle of helpdesk tickets, from initial intake to resolution, while maintaining a strong customer-service focus. The specialist supports core ...

New

RELI Group

Systems Administrator

Windsor Mill, MD · On-site

$60K - $70K/yr

In addition to system administration duties, this role also provides technical support to resolve helpdesk issues and ensure high levels of user satisfaction and productivity. Responsibilities:

RELI Group Inc.

Systems Administrator

Windsor Mill, MD · On-site

$60K - $70K/yr

In addition to system administration duties, this role also provides technical support to resolve helpdesk issues and ensure high levels of user satisfaction and productivity. Responsibilities:

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All JobsHelpdesk Support JobsHelpdesk Support Jobs in Baltimore, MD

Helpdesk Support information

See Baltimore, MD salary details

$12

$23

$33

How much do helpdesk support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for helpdesk support in Baltimore, MD is $23.00, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.82 per hour, depending on experience, location, and employer.

What is helpdesk support?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as helpdesk support?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.

What are some common challenges faced by helpdesk support, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

Is helpdesk support a good entry-level IT job?

Helpdesk support is commonly considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical skills with tools like ticketing systems and remote support software. It often requires basic certifications such as CompTIA A+ and offers opportunities to advance into more specialized IT roles.

What are the most commonly searched types of Helpdesk Support jobs in Baltimore, MD?

The most popular types of Helpdesk Support jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Helpdesk Support jobs?

Cities near Baltimore, MD with the most Helpdesk Support job openings:

Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,845 per year, or $23 per hour.

IT Support Technician - Helpdesk

H&H

Annapolis, MD • On-site

$21.25 - $29.25/hr

Full-time

Retirement

Re-posted 11 days ago

Job description

H&H is seeking a service-oriented and technically skilled IT Support Technician to join our Information Technology team in Annapolis, Maryland.
H&H is a nationally recognized, full-service infrastructure engineering firm delivering innovative solutions that move communities forward. With more than 139 years of experience and over 600 professionals across 32 offices nationwide, we combine deep technical expertise with the agility of a privately owned firm. From planning and design through construction, we manage the full project life cycle while continually advancing our capabilities, strengthening our national presence, and investing in the people who power our growth. At H&H, you'll join a firm that is building on its legacy by aligning expertise, expanding opportunity, and positioning itself for long-term, sustainable growth.
This position is designed for an experienced support professional who enjoys solving difficult problems, working directly with people, and taking ownership from diagnosis through resolution. The role requires regular in-person collaboration in our Annapolis office and occasional travel to other locations.
Responsibilities
User Support and Service Delivery
  • Manage support requests from initial diagnosis through resolution, providing technical support to office, remote, and field employees.
  • Troubleshoot desktops, laptops, mobile devices, printers, conferencing systems, connectivity, and business applications while delivering excellent customer service.

Systems and Application Support
  • Configure, deploy, and support endpoint devices, Microsoft Windows, Microsoft 365, user administration, and endpoint management technologies.
  • Support virtual desktop, remote-access, and engineering applications, including Autodesk and Bentley products.

Infrastructure and Security
  • Support network, server, cloud, communications, and office technology infrastructure.
  • Maintain endpoint security through patching, monitoring, vulnerability remediation, and security best practices.

Documentation and Continuous Improvement
  • Create and maintain technical documentation, knowledge articles, support procedures, and end-user guides.
  • Participate in technology deployments, office openings, system upgrades, and continuous improvement initiatives while recommending practical solutions to enhance IT operations.

Requirements
  • High school diploma or equivalent required.
  • Three or more years of experience supporting enterprise technology environments, preferably within a multi-office organization.
  • Strong troubleshooting skills across Windows operating systems, Microsoft 365, endpoint devices, business applications, remote access, and network connectivity.
  • Experience with endpoint deployment, device management, user administration, and Microsoft Configuration Manager, Microsoft Intune, or similar platforms.
  • Familiarity with IT service management (ITSM), basic cybersecurity practices, and supporting remote or geographically distributed employees.
  • Strong communication, organizational, and customer service skills, with the ability to manage multiple priorities and explain technical concepts to users of varying technical abilities.
  • Ability to perform hands-on hardware installations and travel occasionally to other company locations.

Preferred Qualifications
  • Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
  • Experience supporting technology within a civil engineering, architecture, construction, or other professional services environment, including Autodesk AutoCAD, Civil 3D, Bentley, or similar engineering applications.
  • Experience administering systems within a medium-to-large enterprise environment.
  • Relevant industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified, or equivalent credentials.

Benefits
We offer a professional work environment, competitive salary, benefits package and 401(k).
EOE M/F/DISABILITY/VETS

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