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Helpdesk Support Jobs in Pennsylvania (NOW HIRING)

The Pennsylvania State University

$21.25 - $29/hr

Computing Help Desk * Configuration, installation, programming, and support of network equipment * Microsoft Windows systems in a domain environment The successful candidate will work up to 20 hours ...

CACI

End User Support IT Technician

King Of Prussia, PA · On-site

$142K/yr

... other help desk team members and escalate issues accordingly May occasionally work off-hours, including weekly on-call schedule, to support the coordination of problem resolution and maintain ...

New

koch

$18.25 - $24.75/hr

We are currently seeking a highly motivated Helpdesk Technician to provide technical support to our team. This role is the primary "face" of IT to our users who are experiencing trouble and need ...

Apex Systems

Helpdesk Associate

Malvern, PA · On-site

$23 - $29/hr

Job#: 3041599 - IT Support / Help Desk Specialist - ( Malvern , PA) ** $23.00 - $29.00 / Hourly Rate ** Apex Systems has an Immediate Need for multiple IT Support / Help Desk Specialists in Malvern ...

Oak Wood Home Care Agency

Support Helper (York)

York, PA · On-site

$13 - $16/hr

Benefits: * Bonus based on performance * Company parties * Competitive salary * Flexible schedule * Free food & snacks * Free uniforms * Opportunity for advancement * Training & development ...

INA Solution Inc

HelpDesk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Harrisburg, PA (Onsite) The Help Desk Analyst performs the skills listed below ... Provides technical assistance, support, and advice to end users for hardware, software, and systems ...

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All JobsHelpdesk Support JobsHelpdesk Support Jobs in Pennsylvania

Helpdesk Support information

See Pennsylvania salary details

$12

$23

$33

How much do helpdesk support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for helpdesk support in Pennsylvania is $23.21, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.01 per hour, depending on experience, location, and employer.

What is helpdesk support?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as helpdesk support?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.

What are some common challenges faced by helpdesk support, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

Is helpdesk support a good entry-level IT job?

Helpdesk support is commonly considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical skills with tools like ticketing systems and remote support software. It often requires basic certifications such as CompTIA A+ and offers opportunities to advance into more specialized IT roles.

What are the most commonly searched types of Helpdesk Support jobs in Pennsylvania?

The most popular types of Helpdesk Support jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Helpdesk Support jobs?

Cities in Pennsylvania with the most Helpdesk Support job openings:

Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $48,269 per year, or $23.2 per hour.

Undergraduate Information Technology Support

Penn State University

University Park, PA • On-site

Part-time

Re-posted 13 days ago

Penn State University rating

7.8

Company rating: 7.8 out of 10

Based on 104 frontline employees who took The Breakroom Quiz

234th of 627 rated colleges and universities

Job description

APPLICATION INSTRUCTIONS:
  • CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
  • CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
  • If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
JOB DESCRIPTION AND POSITION REQUIREMENTS
The Information Technology Services Office of the Applied Research Laboratory (ARL) at Penn State is seeking undergraduate students to work across a variety of information technology disciplines including, but not limited to, computing support, networking, systems administration, helpdesk support, and cybersecurity.
ARL is an authorized DoD SkillBridge partner and welcomes all transitioning military members to apply.
Responsibilities include:
  • Assisting with installation, configuration, testing, maintenance, and support of computing and network hardware and software
  • End-user support
  • Assisting in the development of process and equipment documentation; assisting with equipment inventory and auditing
  • Answering phones and emails
  • Assisting with cybersecurity initiatives
  • Technical writing
  • Assisting with programming and software development tasks
  • Other duties as assigned

Students studying Information Science and Technology, Computer Science, or Computer Engineering are encouraged to apply.
Required skills and experience include:
  • Excellent communication, customer service, and organizational skills
  • Technical writing

Preferred skills and experience include:
  • Linux (highly desired)
  • Computing Help Desk
  • Configuration, installation, programming, and support of network equipment
  • Microsoft Windows systems in a domain environment

The successful candidate will work up to 20 hours per week during the fall and spring semesters and 40 hours per week over the summer. Hours will vary.
This is a paid part-time position, located at ARL's Main Lab Building on the University Park Campus. Relocation and housing are not provided.
ARL's purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense (DoD), and the Intel Community (IC).
FOR FURTHER INFORMATION on ARL, please visit our web site at www.arl.psu.edu
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.
All positions at ARL require candidates to possess the ability to obtain a government security clearance; you will be notified during the interview process if this position is subject to a government background investigation. You must be a U.S. citizen to apply. Employment with the ARL will require successful completion of a pre-employment drug screen.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
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