ZipRecruiter

Log In

1

Helpdesk Support Jobs in Illinois (NOW HIRING)

Magicforce

Helpdesk Analyst

Chicago, IL

$30 - $40/hr

Supports the Hospital Information Systems Customer Service Team in projects and assists in processing issues reported to the Bureau's Help Desk via telephone calls, walk-ins, voice mails, faxes, and ...

New

Trilogy Inc

Helpdesk Analyst

Chicago, IL · On-site

$24.38 - $28.04/hr

The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft ... Research support/technical issues through problem tracking system, websites, software manuals, etc.

Barilla Group

Serve as backup helpdesk support when the primary helpdesk technician is unavailable. Some helpdesk support may be for remote sites. * Image and deploy PCs to end users. * Support user account ...

Trilogy

Helpdesk Analyst

Chicago, IL · On-site

$24.38 - $28.04/hr

The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft ... Research support/technical issues through problem tracking system, websites, software manuals, etc.

Trilogy Inc

Helpdesk Analyst

Skokie, IL · On-site

$24.38 - $28.04/hr

The Help Desk Analyst will have opportunities to develop systems administration skills in Microsoft ... Research support/technical issues through problem tracking system, websites, software manuals, etc.

Barilla Group

Helpdesk Analyst

Northbrook, IL · On-site

$20.75 - $28.50/hr

Key Accountabilities • Provide Tier 1 and Tier 2 support for PCs, laptops, mobile phones, printers, and related technology. • Provide helpdesk coverage for Barilla America's headquarters and ...

Barilla Group

$20.75 - $28.50/hr

Respond to support requests through the ticketing system, phone, email, and remote support tools. Document issues, status, and resolution in Barilla's helpdesk system. Ensure issues are resolved or ...

previous pagenext page

Showing results 21-40

All JobsHelpdesk Support JobsHelpdesk Support Jobs in Illinois

Helpdesk Support information

See Illinois salary details

$12

$22

$32

How much do helpdesk support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for helpdesk support in Illinois is $22.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.14 per hour, depending on experience, location, and employer.

What is helpdesk support?

Helpdesk Support professionals are IT experts who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to specialized technicians if necessary. Their primary goal is to ensure that end-users can work efficiently by resolving technical problems quickly and effectively. Helpdesk Support staff also document issues and solutions to improve future support and may assist with onboarding new users or maintaining IT documentation.

What are the key skills and qualifications needed to thrive as helpdesk support?

To thrive as a Helpdesk Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for resolving user issues efficiently. Excellent communication, patience, and problem-solving skills help deliver clear guidance and build user trust. These skills ensure timely issue resolution, minimize downtime, and maintain a positive user experience within an organization.

What are some common challenges faced by helpdesk support, and how can they effectively address them?

Helpdesk Support professionals often encounter challenges such as managing high volumes of support tickets, handling frustrated users, and troubleshooting a wide range of technical issues under time constraints. To effectively address these challenges, it is important to prioritize tasks, maintain clear and empathetic communication, and continuously update technical knowledge. Utilizing ticketing systems, collaborating with team members, and following established protocols can also help streamline workflows and ensure timely resolutions.

What is the difference between Helpdesk Support vs Technical Support Specialist?

AspectHelpdesk SupportTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more specialized depending on technical area
Work EnvironmentHelpdesk desks, call centers, remote supportRemote or on-site technical environments, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departments, tech companiesIT firms, software companies, hardware vendors
Common Search & ComparisonHelpdesk Support vs Technical Support Specialist

Helpdesk Support and Technical Support Specialist roles often overlap, but Helpdesk Support typically handles initial user issues via phone or email, focusing on basic troubleshooting. Technical Support Specialists usually deal with more complex technical problems, requiring deeper technical knowledge. Both roles are essential in IT support, with Helpdesk Support serving as the first point of contact and Technical Support Specialists providing advanced assistance.

Is helpdesk support a good entry-level IT job?

Helpdesk support is commonly considered a good entry-level IT position because it provides foundational experience in troubleshooting, customer service, and technical skills with tools like ticketing systems and remote support software. It often requires basic certifications such as CompTIA A+ and offers opportunities to advance into more specialized IT roles.

What are the most commonly searched types of Helpdesk Support jobs in Illinois?

The most popular types of Helpdesk Support jobs in Illinois are:

Helpdesk Support jobs near you
Infographic showing various Helpdesk Support job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $46,662 per year, or $22.4 per hour.

Help Desk Customer Service Technician DSG

Watchfire

Danville, IL • On-site

$19.25 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Responsibilities
  • Provide world-class customer tech support promptly, with a focus on quality and on first call resolution to our customers, dealers, and end-users.
  • Assist in continual improvement/expansion of the Watchfire knowledgebase - a key web-based collection of both internal and customer-facing troubleshooting, how-to and resolution documentation.
  • Maintain detailed customer records in Customer Service database regarding each service/support call, email, and chat.
  • Perform other various special software and engineering assignments or duties as required.
  • Possible travel to job sites to provide hands-on assistance with installation, training, or service.
  • Occasional weekend duties, such as providing on-call or remote weekend helpdesk support.
  • Occasional interaction with design/engineering team, with possibility to grow into R&D assignments, depending upon level of education and technical training.
Required Qualifications/Skills:
  • Solid understanding of basics of networking (not simply computer operation) is REQUIRED -- significant college coursework preferred.
  • Basic understanding of electronics - including college coursework - strongly preferred.
  • NETWORKING: Previous hands-on network installation/maintenance coursework or experience (network setup, network technician, cabling, PC setup, telecommunications, etc.) preferred.
  • Previous customer service work experience is strongly recommended; 1+ years prior helpdesk / phone support experience, ideally IT/software/computer phone support, is strongly preferred.
  • Some physical ability such as moderate lifting, working on ladders and in bucket trucks at heights, etc. required.
  • Exceptional and demonstrated verbal communication skills required, with demonstrated customer service skills STRONGLY preferred.
  • Bilingual Spanish at a level of providing technical information via verbal or written communications a PLUS but not required.
  • Willingness to work occasional overtime and weekends required.
Required Education and Licensing
  • AA/AAS/AS degree in technical field (or military equivalent) minimum
  • BS in EE, EET, CE, ECE, MIS or IT or similar technical field strongly preferred.
Benefits
  • Medical
  • Dental
  • Vision
  • Company Paid Life/ADD
  • Voluntary Life/ADD
  • Dependent Life/ADD
  • 401k with Employer Match
  • Vacation
  • Personal Time

*Watchfire is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
*Legal authorization to work in the US required. We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US. No H1B, OPT, CPT or other "temporary work authorization" candidates will be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply