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Helpdesk Representative Jobs in Tennessee (NOW HIRING)

Prospect Infosys Inc

Tier 1 Helpdesk

Nashville, TN · On-site

$15 - $17/hr

Helpdesk Representative Location: Nashville TN Duration: 12 Months Rate: $17/hr. on 1099 Role will be Onsite for Wednesday, Thursday, Friday and Saturday 12 Hours Per day-----12 Hours*4 Days a week ...

Fourteen Foods

Essential Functions: IT Helpdesk Representative (90%): * Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket. * Effectively identifies ...

Fourteen Foods

IT Help Desk Analyst

Franklin, TN

Essential Functions: IT Helpdesk Representative (90%): * Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket. * Effectively identifies ...

nLeague Services

Help Desk Representative

Nashville, TN · On-site

$17 - $21.75/hr

Requisition ID: 66293 Help Desk Representative Client: TN Metro-ITS Duration: 8+ Months Location: 700 President Ronald Reagan Way Nashville, 37219 Onsite Role Overview * Metro ITS is looking for a ...

nLeague

Help Desk Representative

Nashville, TN · On-site

$17 - $21.75/hr

Job Id: 66293 Help Desk Representative Location: On-site, 700 President Ronald Reagan Way Nashville, 37219 Client: TN Metro-ITS Duration: 06+ Months * Metro ITS is looking for a Help Desk Technician ...

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Helpdesk Representative information

What is the difference between Helpdesk Representative vs Customer Support Specialist?

AspectHelpdesk RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonHigh school diploma; certifications like Customer Service Certification are beneficial
Work EnvironmentHelpdesk support typically occurs in IT departments, providing technical assistanceCustomer support often works in call centers or online, handling general inquiries
Employer & Industry UsageUsed in IT, tech companies, and service providersCommon across retail, telecom, and service industries
Common Search & Comparison IntentHelpdesk Representative vs Customer Support Specialist

While both roles focus on assisting customers, Helpdesk Representatives primarily provide technical support for IT-related issues, whereas Customer Support Specialists handle general customer inquiries and service concerns. The roles often overlap in communication skills but differ in technical expertise and work environment.

Is helpdesk a good entry level IT job?

Helpdesk representative roles are commonly considered good entry-level IT jobs because they require basic technical skills, customer service abilities, and knowledge of common hardware and software. These positions provide foundational experience in troubleshooting, communication, and IT support, which can lead to more advanced roles in the field.

What does a helpdesk representative do?

A helpdesk representative provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve customer inquiries efficiently.

What qualifications do I need for a helpdesk representative?

Helpdesk representatives typically need a high school diploma or equivalent, strong communication and problem-solving skills, and familiarity with computer hardware, software, and common troubleshooting tools. Some employers prefer candidates with certifications such as CompTIA A+ or ITIL, and experience in customer service or technical support can be advantageous.

What cities in Tennessee are hiring for Helpdesk Representative jobs?

Cities in Tennessee with the most Helpdesk Representative job openings:

Helpdesk Representative jobs near you
Infographic showing various Helpdesk Representative job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution.

Tier 1 Helpdesk

Nashville, TN • On-site

Prospect Infosys Inc
51 - 200 employees
Learn more about Prospect Infosys Incexternal

$15 - $17/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Helpdesk Representative

Location: Nashville TN
Duration: 12 Months

Rate: $17/hr. on 1099

Role will be Onsite for Wednesday, Thursday, Friday and Saturday

12 Hours Per day-----12 Hours*4 Days a week

Responsibilities:

  • Provide Tier 1 technical support by phone, email, and service portal.
  • Troubleshoot common hardware, software, Windows, Microsoft 365, Outlook, account, access, connectivity, printer, and application issues.
  • Listen to the customer, ask good questions, and work through problems logically.
  • Research unfamiliar issues using knowledge articles, documentation, vendor resources, and other approved sources.
  • Document customer interactions, troubleshooting, and resolutions accurately in the service management system.
  • Take ownership of assigned incidents and service requests through resolution or appropriate escalation.
  • Provide another support team with the information they need when an issue needs to be escalated.
  • Learn and follow Help Desk procedures, security requirements, and established processes.
  • Take part in training, knowledge sharing, and efforts to improve how the Help Desk works.
  • Support your teammates and contribute to a positive team environment.