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Helpdesk Operator Jobs in Cary, IL (NOW HIRING)

Next Step Systems

Helpdesk Technician, Level 2

Chicago, IL · On-site

$20.50 - $27.75/hr

Helpdesk Technician, Level 2, Chicago, IL Summary: This Helpdesk Technician, Level 2 job will ... Operating Systems, Mac Operating Systems, and G Suite products. - Excellent written and verbal ...

SpotOn

IT Helpdesk II

Chicago, IL · On-site

$27 - $32/hr

From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators ... Helpdesk Technicians support Spot On Employees and Contractors requiring attention to ...

SpotOn: Sales

IT Helpdesk II

Chicago, IL · On-site

From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators ... Helpdesk Technicians support Spot On Employees and Contractors requiring attention to ...

LeadingIT

Helpdesk Technician - Tier 1

Woodstock, IL · On-site

$40K - $50K/yr

Level 1 Helpdesk Technician What this role will entail: Are you a perfectionist who enjoys ... We are a growing, security-focused MSP that runs on the Entrepreneurial Operating System (EOS)

LeadingIT

Level 1 Helpdesk Technician

Woodstock, IL · On-site

$40K - $50K/yr

Level 1 Helpdesk Technician What this role will entail: Are you a perfectionist who enjoys ... We are a growing, security-focused MSP that runs on the Entrepreneurial Operating System (EOS)

JOHNS BYRNE CO

Sheeter Helper

Niles, IL · On-site

$20 - $30/hr

They support the Sheeter Operator during machine setups, safely manage production waste, and ... Helping thread the paper web through slitter blades, de-curlers, and rollers. 15 * Quality ...

JOHNS BYRNE CO

Sheeter Helper

Niles, IL

$20 - $30/hr

They support the Sheeter Operator during machine setups, safely manage production waste, and ... Helping thread the paper web through slitter blades, de-curlers, and rollers. 15 * Quality ...

Sotera Health

Operator

Gurnee, IL · On-site

$21.93/hr

... help to ensure the safety of millions of patients and healthcare practitioners around the world ... Operator is responsible for coordinating all activities on the conveyor by organizing the work ...

Sotera Health

Operator

Gurnee, IL

$21.93/hr

... help to ensure the safety of millions of patients and healthcare practitioners around the world ... Operator is responsible for coordinating all activities on the conveyor by organizing the work ...

Sotera Health

Operator

Gurnee, IL · On-site

$21.50/hr

... help to ensure the safety of millions of patients and healthcare practitioners around the world ... Reporting to the Shift Supervisor or Process Supervisor, the Operator is responsible for ...

Sotera Health

Operator

Gurnee, IL · On-site

$21.50/hr

... help to ensure the safety of millions of patients and healthcare practitioners around the world ... Reporting to the Shift Supervisor or Process Supervisor, the Operator is responsible for ...

Sotera Health

Operator

Gurnee, IL · On-site

$21.50/hr

... help to ensure the safety of millions of patients and healthcare practitioners around the world ... Reporting to the Shift Supervisor or Process Supervisor, the Operator is responsible for ...

Sotera Health

Operator

Gurnee, IL

$21.50/hr

... help to ensure the safety of millions of patients and healthcare practitioners around the world ... Reporting to the Shift Supervisor or Process Supervisor, the Operator is responsible for ...

Sotera Health

Operator

Gurnee, IL

$21.50/hr

... help to ensure the safety of millions of patients and healthcare practitioners around the world ... Reporting to the Shift Supervisor or Process Supervisor, the Operator is responsible for ...

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All JobsHelpdesk Operator JobsHelpdesk Operator Jobs in Cary, IL

Helpdesk Operator information

See Cary, IL salary details

$8

$20

$34

How much do helpdesk operator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for helpdesk operator in Cary, IL is $21.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $28.03 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Operator vs Customer Support Specialist?

AspectHelpdesk OperatorCustomer Support Specialist
CredentialsBasic IT certifications often preferredCustomer service training or certifications
Work EnvironmentHelpdesk or IT support centers, remote optionsCall centers, online chat, in-person support
Industry UsageIT, tech companies, service providersRetail, telecom, software companies
Common Search IntentTechnical support, troubleshootingCustomer satisfaction, issue resolution

Helpdesk Operators primarily focus on technical troubleshooting and IT support, often requiring basic certifications. Customer Support Specialists handle broader customer interactions, emphasizing communication skills and customer satisfaction. While both roles involve assisting clients, Helpdesk Operators are more technical, whereas Customer Support Specialists focus on service quality.

How hard is it to get a helpdesk operator job?

Securing a helpdesk operator position typically requires basic technical knowledge, good communication skills, and sometimes a relevant certification such as CompTIA A+. Entry-level roles are accessible to those with a high school diploma or equivalent, and prior experience is not always necessary, though familiarity with ticketing systems and troubleshooting can improve chances. Competition varies by location and industry demand, but overall, it is generally achievable with the right skills and preparation.

What qualifications do I need for a helpdesk operator?

Helpdesk operators typically need a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer systems, operating systems, and common software is often required, and certifications such as CompTIA A+ can be beneficial. Prior customer service experience and familiarity with ticketing systems are also valuable.

What cities near Cary, IL are hiring for Helpdesk Operator jobs?

Cities near Cary, IL with the most Helpdesk Operator job openings:

Helpdesk Operator jobs near you
Infographic showing various Helpdesk Operator job openings in Cary, IL as of August 2026, with employment types broken down into 47% Full Time, 50% Part Time, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,670 per year, or $21 per hour.

Helpdesk Technician Specialist

Chicago, IL

Sonoma Consulting Inc.
Business Management Consulting • 1 - 10 employees
Learn more about Sonoma Consulting Inc.external

$20.50 - $27.75/hr

Full-time

Re-posted 13 days ago

Job description

Company Description

Sonoma Consulting is one of the fastest growing Global IT Consulting and Executive Search providers with offices in Naperville IL; Chicago IL; Tyson's Corner VA and Hyderabad India. 

Our clients range from start-ups to Fortune 500 companies throughout the world. We look to our large recruiting team to continue to build upon the high standards we have set and ways to continually improve our recruiting process around the speed and quality of the resources we deliver. The Sonoma team prides itself on best model for delivery of IT Resources in a 24/7 model, our high level of professionalism and integrity which enables us to create long-term, meaningful relationships with our clients. 

Job Description

Position Summary: 
This position responds to phone and email requests for technical support from over 5000 end-users across the country.
The Help Desk Specialist uses their technical knowledge and analytical skills to diagnose and resolve client issues related to accessing and using our student facing and business office systems.
Principle Duties:
    Provide excellent customer service while responding to phone, email and walk-up requests from end-users.
    Use technical, analytical and communication skills to accurately identify client needs and provide solutions.
    Meet problem resolution and issue management goals.
    Actively use and contribute to the solutions database
    Log all appropriate activities in the tracking system in a complete, accurate and timely manner.
    Identify critical customer and system issues and escalate to the appropriate person or group using established procedures.
    Participate in special projects and other duties as assigned

Qualifications

Essential Knowledge, Skills, and Abilities:
    Excellent troubleshooting and critical thinking skills.
    Excellent interpersonal, verbal and written communication skills with the ability to translate technical concepts into user-friendly easy to understand language.
    Proficiency with a variety of Windows operating systems and software including Windows XP, Vista, Windows 7, MS Office, Outlook and multiple browsers.
    Proficiency with Macintosh operating systems and software including Safari and MS Office and Outlook for Macintosh
    Knowledge of networking concepts and the ability to troubleshoot network printing and wireless client issues.
    Ability to work in and foster a collaborative team environment
Position Qualifications:
    Bachelor's degree or equivalent job experience required
    4-6 years of experience providing desktop support.
    MCSE or MCSA , or ACHDS certification preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

Sonoma Consult logo

About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

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