Helpdesk Operator Jobs in Athens, GA (NOW HIRING)

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Production Supervisor
The work model for the role is: Onsite #LI-Onsite (Athens, GA)
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Your role and responsibilities:
In this role, you will have the opportunity to support the unit in achieving the set production targets by adhering to the systems and processes. Each day, you will use machinery and equipment on the shop floor. You will also showcase your expertise by reading and interpreting the technical diagrams/instructions for assembly of products/systems/panels

• CNC Operations & Setup - Operate and set up CNC turning, drilling, and milling centers for multiple short production runs
• Precision Manufacturing - Machine cast iron and steel parts to specification using precision measuring instruments and maintain quality standards
• Technical Expertise - Demonstrate strong mechanical skills and comprehensive understanding of machinery and equipment operations
• Technical Documentation - Read and interpret blueprints, schematics, factory orders, routings, and internal documentation in multiple formats
• Communication - Understand and respond to verbal and written technical instructions in English
• Teamwork & Performance - Collaborate with teammates to meet department productivity and quality goals
• Safety & Compliance - Operate safely in industrial manufacturing settings, follow lockout/tagout and safety procedures, and adapt to shift work requirements

ADDITIONAL RESPONSIBILITIES:
Conform to policies and procedures as an ABB employee. Perform housekeeping duties as required. Ability to move parts, tooling, or gauging to satisfy customer requirements, including certification on and use of powered industrial vehicles if required. Train, share knowledge & information with coworkers. Other duties/responsibilities as assigned.
PHYSICAL REQUIREMENTS:
The ability to lift up to 50 lbs. close to the body and 35 lbs. away from the body 60% of the time. More than 50 lbs. 40% of the time with assistance. The ability and willingness to use the company designated personal protective equipment. Visual acuity (corrected) to read directions, prints and gauges. Frequent bending, stooping, twisting and lifting (assisted and unassisted). Ability to stand for extended periods of time. Ability to work in a factory environment (concrete floor, heat, cold, noise, allergies, etc.) Physically highly repetitive in nature.
EDUCATION REQUIREMENTS:
High School diploma or equivalent (GED).
Utilize and function with basic computer skills as defined by the company.
Achieve mechanical certification as required by the company.
More about us:
ABB's NEMA Motors Division is the global leading electric NEMA motors manufacturer. With more than 4,500 employees across the globe and seven manufacturing locations that produce more than 1.6 million motors every year, the division powers its customers from many industries with safe, reliable energy-efficient and effective solutions. NEMA Motors Division is a trusted leader with the shortest lead time and the broadest modularized product offering.
What's in it for you
We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.