Seeking an IT Support Specialist to provide technical support across desktop, network, and cloud environments. The ideal candidate will have strong troubleshooting skills, experience working within a ticketing system, and a solid understanding of networking fundamentals in a hybrid cloud environment.
Key Responsibilities
- Manage and resolve end-user support requests through a ticketing system.
- Troubleshoot hardware, software, and connectivity issues.
- Diagnose and resolve TCP/IP, DHCP, DNS, VPN, and network-related problems.
- Support users across on-premises and hybrid cloud environments.
- Document issues, resolutions, and support procedures.
3+ years of IT support, help desk, or systems support experience.
Experience using ticketing platforms such as ServiceNow, Jira, Zendesk, or similar.
Strong knowledge of TCP/IP, DHCP, VPNs, and network troubleshooting.
Experience supporting Microsoft Windows, Microsoft 365, and Active Directory.
Excellent customer service, communication, and problem-solving skills.