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Help Tech Chat Support Jobs in Cleveland, TN (NOW HIRING)

IT Support Technician

Chattanooga, TN

$17.50 - $24.25/hr

... years helpdesk or customer support experience * Strong troubleshooting skills * Excellent ... Install and move IT hardware Work Environment On-site in Chattanooga with occasional travel.

IT Support Technician

Chattanooga, TN · On-site

$19.50 - $26.75/hr

... years helpdesk or customer support experience * Strong troubleshooting skills * Excellent ... Install and move IT hardware Work Environment On-site in Chattanooga with occasional travel.

Description IT Support Technician Reports to: IT Engineer - Infrastructure Location: Dalton, GA ... Provide help desk support to all MS Windows users related to hardware, software, and network ...

IT Support Technician - Night Shift

Dalton, GA · On-site

$19 - $26.25/hr

Description IT Support Technician Reports to: IT Engineer - Infrastructure Location: Dalton, GA ... Provide help desk support to all MS Windows users related to hardware, software, and network ...

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Provide effective end user support and issue resolution via emails, phone calls, etc. * Using ... Our mission is to help organizations modernize their technology environments while protecting them ...

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Help Tech Chat Support information

See Cleveland, TN salary details

$22.6K

$36.4K

$55.2K

How much do help tech chat support jobs pay per year?

As of Jul 27, 2026, the average yearly pay for help tech chat support in Cleveland, TN is $36,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,400.00 and $39,300.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Cleveland, TN? For Help Tech Chat Support jobs in Cleveland, TN, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Cleveland, TN look for? The top searched job categories for Help Tech Chat Support jobs in Cleveland, TN are:
What cities near Cleveland, TN are hiring for Help Tech Chat Support jobs? Cities near Cleveland, TN with the most Help Tech Chat Support job openings:
Senior IT Operations Engineer

Senior IT Operations Engineer

One to One Health

Chattanooga, TN

Full-time

Posted 23 days ago


Job description

Position Summary:
One to One Health is seeking a dedicated Senior IT Operations Engineer to provide essential IT support to our clinical and corporate staff, ensuring efficient performance in their roles. The successful candidate will report directly to the Director of IT, Security, and Compliance, offering technical assistance and troubleshooting for users within our expansive network of medical clinics nationwide and corporate headquarters in Chattanooga, TN. As a key member of the One to One Health IT Technical Services Team, you will be responsible for managing phone, chat, and ticket support queues, adeptly resolving technical issues, and maintaining seamless IT operations in partnership with our IT Managed Service Provider.

Job requirements:

  • Serve as the point of contact for users within One to One Health, efficiently documenting support calls and resolutions
  • Respond to IT support requests via phone, chat, and ticketing systems, ensuring issues are addressed promptly and effectively
  • Provide remote support, ensuring that all incidents are handled professionally and efficiently
  • Install and configure hardware and software across Windows, macOS, and iOS platforms
  • Collaborate with an IT support team to diagnose and resolve technical issues, ensuring user satisfaction
  • Ensure adherence to security and system configuration
  • Help manage Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive
  • Monitor and report on Entra ID and Microsoft 365 service health; conduct regular system reviews and performance checks
  • Oversee lifecycle management for Exchange Online, SharePoint, Teams, and OneDrive environments
  • Support and optimize Microsoft 365 Copilot capabilities, ensuring identity readiness and access control alignment
  • Perform PC and Mac hardware troubleshooting and remediation
  • Other duties as assigned

Qualifications/ Experience:

  • Experience supporting a healthcare/clinical environment (EMR/EHR, clinical apps, etc.)
  • Experience in Microsoft 365, Entra ID, and Active Directory environments
  • Experience in MacOS and iOS management and support
  • Experience supporting and maintaining a corporate network environment, specifically within the Fortinet network environment
  • Adept at PC and PC peripherals repair, troubleshooting, management, and deployment
  • Deep understanding of identity management, authentication protocols, and hybrid environments
  • Hands-on experience with PowerShell scripting and automation
  • Familiarity with Microsoft Purview, Defender, and compliance solutions
  • Comfortable troubleshooting in a multi-user high availability environment
  • Ability to work non-traditional hours in a support capacity
  • A valid driver's license and reliable transportation are required for this role
  • Microsoft or industry certifications a plus