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Help Needed Jobs in Ontario (NOW HIRING)

BGBx

Helpdesk Manager

Ottawa, ON

CA$105K - CA$150K/yr

Our teams work across consulting and communications to help clients shape strategy, launch ... needs. The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and ...

BGBx

Helpdesk Manager

Hamilton, ON

CA$105K - CA$150K/yr

Our teams work across consulting and communications to help clients shape strategy, launch ... needs. The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and ...

BGBx

Helpdesk Manager

Windsor, ON

CA$105K - CA$150K/yr

Our teams work across consulting and communications to help clients shape strategy, launch ... needs. The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and ...

BGBx

Helpdesk Manager

Mississauga, ON

CA$105K - CA$150K/yr

Our teams work across consulting and communications to help clients shape strategy, launch ... needs. The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and ...

BGBx

Helpdesk Manager

Toronto, ON

CA$105K - CA$150K/yr

Our teams work across consulting and communications to help clients shape strategy, launch ... needs. The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and ...

BGBx

Helpdesk Manager

Brampton, ON

CA$105K - CA$150K/yr

Our teams work across consulting and communications to help clients shape strategy, launch ... needs. The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and ...

Veritiv Corporation

The physical requirements listed below are representative of those needed to successfully perform ... the world helping shape the success of its customers. For more information, visit www.veritiv ...

Veritiv Corporation

Perform machine cleanup as needed. Perform general janitorial services including dumping trash ... the world helping shape the success of its customers. For more information, visit www.veritiv ...

University of Toronto

HelpDesk Supervisor

Toronto, ON · On-site

Helpdesk - IT Technical Support, Network Infrastructure, Systems Development, Salesforce Support ... needs, and identify issues and patterns that support continuous improvement * Reviewing and ...

Aramark

General Help

Haliburton, ON

CA$18.50/hr

... needs. Job Responsibilities • Ensure guest satisfaction by maintaining all dishes, pots, pans ... General Help Position $18.50/h

Michaels Stores

Seasonal Service Team Member

Burlington, ON · On-site

CA$17.60 - CA$20.50/hr

Early morning help needed. Weekends required. * Help customers shop, locate products, and provide them with solutions * Provide a fast and friendly checkout experience; execute cash handling to ...

TELUS

Business Help Desk Specialist III

Ottawa, ON

Description Position overview: full time The Business Help Desk Specialist III is a call center ... and our communities need. Do you share our passion? At TELUS, you create future friendly ...

Sodexo Canada Ltd

General Help

Brampton, ON · On-site

You'll help create safe, comfortable, and inspiring environments where employees can't wait to come ... Pitch in with dish area support whenever needed Qualifications What You Bring * Previous customer ...

Aramark

General Help

Waterloo, ON

... needs. Job Responsibilities • Ensure guest satisfaction by maintaining all dishes, pots, pans ... is helping you reach your full potential. Learn more about working here at connect with us on ...

Aramark

General Help

Hamilton, ON

... needs. Job Responsibilities • Ensure guest satisfaction by preparing hot & cold food items for ... is helping you reach your full potential. Learn more about working here at connect with us on ...

Aramark

General Help

Chatham, ON · On-site

... needs. Job Responsibilities • Ensure guest satisfaction by assisting with prep of daily food ... is helping you reach your full potential. Learn more about working here at connect with us on ...

Aramark

General Help

Mississauga, ON

CA$17.60 - CA$17.85/hr

... needs. Job Responsibilities • Ensure guest satisfaction by maintaining all dishes, pots, pans ... is helping you reach your full potential. Learn more about working here at connect with us on ...

Aramark

General Help

Markham, ON · On-site

... needs. Job Responsibilities • Ensure guest satisfaction by maintaining all dishes, pots, pans ... is helping you reach your full potential. Learn more about working here at connect with us on ...

Aramark

General Help

Lakefield, ON · On-site

CA$17.60 - CA$18/hr

... needs. Job Responsibilities • Ensure guest satisfaction by maintaining all dishes, pots, pans ... is helping you reach your full potential. Learn more about working here at connect with us on ...

Aramark

General Help

Kingston, ON · On-site

... needs. Job Responsibilities • Ensure guest satisfaction by maintaining all dishes, pots, pans ... is helping you reach your full potential. Learn more about working here at connect with us on ...

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All JobsHelp Needed JobsHelp Needed Jobs in Ontario

Help Needed information

See Ontario salary details

$8

$18

$31

How much do help needed jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for help needed in Ontario is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $19.71 per hour, depending on experience, location, and employer.

What does 'Help Needed' mean in a job listing?

'Help Needed' in a job listing is a general way for employers or individuals to indicate they require assistance with various tasks or responsibilities. These jobs might range from temporary or part-time work to ongoing support, and can include roles like administrative help, manual labor, caregiving, or technical support. The specific duties and requirements can vary widely depending on the employer's needs, so it's important to read the job description carefully or contact the poster for more details. Typically, these roles are suitable for people seeking flexible or immediate work opportunities.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To excel as a Help Desk Technician, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and operating systems is typically required. Excellent communication, patience, and problem-solving skills help you assist users effectively and resolve issues efficiently. These competencies ensure prompt and accurate technical support, leading to higher user satisfaction and smooth organizational operations.

What is the difference between Help Needed vs Customer Service Representative?

AspectHelp NeededCustomer Service Representative
Required CredentialsNone specific; may vary by taskHigh school diploma or equivalent; some roles may require customer service training
Work EnvironmentVaries; often manual or on-site assistanceOffice or call center; customer-facing roles
Industry UsageGeneral; used across multiple sectors for assistance rolesSpecific to customer service, retail, hospitality, and related fields
Search & Comparison IntentGeneral help or assistance rolesCustomer support and service roles

Help Needed is a broad term referring to various assistance roles across industries, often requiring minimal formal credentials. Customer Service Representative is a specific job title focused on direct customer support, usually requiring some training or experience. While both involve helping others, Help Needed roles are more diverse and less specialized, whereas Customer Service Representatives focus on customer interactions and satisfaction.

What are some common challenges faced by help desk professionals, and how can they effectively overcome them?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting complex technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks, utilize a ticketing system for organization, and maintain clear, patient communication. Continuous learning and collaborating with team members also help in resolving unfamiliar problems efficiently and improving overall service quality.
What cities in Ontario are hiring for Help Needed jobs? Cities in Ontario with the most Help Needed job openings:
Help Needed jobs near you
Infographic showing various Help Needed job openings in Ontario as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,853 per year, or $18.2 per hour.

Helpdesk Manager

BGBx

Ottawa, ON

CA$105K - CA$150K/yr

Full-time

Re-posted 15 days ago

Job description

About Us

At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges.

Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day.

If you're energized by collaboration, inspired by innovation, and motivated by work that matters, you'll find a place to grow, contribute, and make a meaningful impact at BGBx.

Helpdesk Manager

Position Overview

The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs.

The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and continuously improve support processes. This individual will collaborate closely with infrastructure and engineering teams to resolve complex issues, enhance system performance, and ensure alignment with broader IT strategy. Additionally, this role plays a key part in onboarding, asset management, and maintaining a seamless technology experience for employees in a fast-paced environment.

Role Requirements:

  • Oversee intake, triage, prioritization, and resolution of IT support tickets, ensuring SLAs are consistently met
  • Act as an escalation point for complex or high-priority technical issues, coordinating with internal teams and external vendors as needed
  • Install, configure, and maintain end-user hardware and software, including desktops/laptops (PC & Mac), mobile devices, telephones, and peripherals
  • Troubleshoot Level 1 & 2 issues across hardware, software, networking, and SaaS applications
  • Support onboarding and offboarding processes, including device setup, system access, and employee moves
  • Manage user accounts, permissions, and security groups in alignment with company policies
  • Partner with infrastructure, network, and systems teams to resolve advanced technical issues and improve system reliability
  • Monitor helpdesk performance metrics (ticket volume, resolution time, customer satisfaction) and report on trends and improvements
  • Develop, maintain, and enhance knowledge base documentation to improve first-touch resolution and enable self-service
  • Establish and refine standard operating procedures (SOPs) to streamline helpdesk operations
  • Perform system updates, patch management, and desktop imaging to ensure security and optimal performance
  • Train and support end-users on hardware, software, and best practices
  • Ensure adherence to company security policies and relevant regulatory requirements
  • Participate in on-call rotation and provide support outside standard hours as needed

Preferred Qualifications:

  • 3-5 years of experience in IT support or helpdesk roles, with at least 1-2 years in a leadership capacity
  • Experience managing or mentoring IT support teams in a corporate environment
  • Strong knowledge of operating systems (Windows, macOS), mobile platforms (iOS, Android), and common hardware
  • Experience with Office 365 and other cloud-based SaaS applications
  • Familiarity with helpdesk ticketing systems and IT service management tools
  • Understanding of networking fundamentals, including TCP/IP, Wi-Fi, VPN, and remote access tools (RDP)
  • Experience with device provisioning and configuration and endpoint management
  • Exposure to audio/visual and basic network infrastructure is a plus
  • Familiarity with ITIL or similar frameworks is a plus
  • Strong troubleshooting, problem-solving, and analytical skills
  • Excellent communication and interpersonal skills with a strong customer service orientation
  • Ability to prioritize and manage multiple tasks in a fast-paced environment

Salary Range: $105,000 - $150,000 CAD

The salary range provided represents what a potential hire may expect to earn in this role at BGBx. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational need. Salary is only one component of the total rewards package offered at BGBx.

What We Offer

At BGBx, we invest in our people because exceptional talent drives exceptional work. We provide a competitive rewards package designed to support your health, well-being, professional growth, and life outside of work.

Our benefits package typically includes health care insurance, retirement plans, generous paid time off and holidays, wellness benefits, life insurance, learning and development opportunities, and other resources that support our employees throughout their careers. Additional benefits may be available based on your location. Beyond benefits, you'll find a culture built on collaboration, innovation, inclusion, and the opportunity to make a meaningful impact on healthcare and the people it serves.

BGBx is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.