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Help Needed Jobs in Illinois (NOW HIRING)

IT360, Inc.

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

Help Desk Technician Location: Peoria, IL Employment Type: Full-Time Work Environment: In-person ... needed. Key Responsibilities * Provide Tier 1 technical support for desktops, laptops, printers ...

Hoffer Plastics

Help Desk Technician

South Elgin, IL · On-site

$50K - $60K/yr

Hoffer Plastics is hiring for " Help Desk Technician ", " 1st shift ". Starting Pay $50k - $60K ... Comfortable working occasional non-standard hours to support projects or urgent needs. Benefits:

IT360, Inc.

Help Desk Technician

Peoria, IL · On-site

$36K - $50K/yr

Help Desk Technician Location: Peoria, IL Employment Type: Full-Time Work Environment: In-person ... needed. Key Responsibilities * Provide Tier 1 technical support for desktops, laptops, printers ...

Myconsumers

Help Desk Manager

Lake Forest, IL · On-site

$100 - $125/hr

Must be flexible to be onsitemore basedon business needs. * Flexibility to be assigned an 'on call' ... helping people thrive financially. CCU has $4.4 billion in assets and serves more than 280,000 ...

Hoffer Plastics

Help Desk Technician

South Elgin, IL · On-site

$50K - $60K/yr

Hoffer Plastics is hiring for " Help Desk Technician ", " 1st shift ". Starting Pay $50k - $60K ... Comfortable working occasional non-standard hours to support projects or urgent needs. Benefits:

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers.

Agile Defense

Help Desk Analyst

Virginia, IL · On-site

$60 - $80/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

1872 Consulting

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst The Help Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will ...

Middleground Technologies

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers.

1872 Consulting

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst The Help Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will ...

Network Data Systems

Help Desk Analyst

Schaumburg, IL · On-site

$45K/yr

The Help Desk Analyst will support NDS at their Schaumburg HQ by providing support to include technical advice, guidance, and informal training to end users (local and remote) for hardware and ...

Watchfire

Intern Help Desk Technician

Danville, IL · On-site

$19.25 - $26/hr

This position is based onsite at our Danville, IL facility, where our help desk team is at the core ... We will not consider candidates who need sponsorship, now or in the future, to be legally employed ...

Middleground It

Help Desk Support Specialist

Chicago, IL · On-site

... help desk is needed Preferred Skills: -Apple Mac OSX experience a plus -4-year degree in IT/CS a plus Compensation: You will learn an immense number of things at our company. You will be trained on ...

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Showing results 21-40

All JobsHelp Needed JobsHelp Needed Jobs in Illinois

Help Needed information

See Illinois salary details

$10

$20

$32

How much do help needed jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help needed in Illinois is $20.20, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $22.36 per hour, depending on experience, location, and employer.

What does 'Help Needed' mean in a job listing?

'Help Needed' in a job listing is a general way for employers or individuals to indicate they require assistance with various tasks or responsibilities. These jobs might range from temporary or part-time work to ongoing support, and can include roles like administrative help, manual labor, caregiving, or technical support. The specific duties and requirements can vary widely depending on the employer's needs, so it's important to read the job description carefully or contact the poster for more details. Typically, these roles are suitable for people seeking flexible or immediate work opportunities.

What are some common challenges faced by help desk professionals, and how can they effectively overcome them?

Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting complex technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks, utilize a ticketing system for organization, and maintain clear, patient communication. Continuous learning and collaborating with team members also help in resolving unfamiliar problems efficiently and improving overall service quality.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To excel as a Help Desk Technician, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and operating systems is typically required. Excellent communication, patience, and problem-solving skills help you assist users effectively and resolve issues efficiently. These competencies ensure prompt and accurate technical support, leading to higher user satisfaction and smooth organizational operations.

What is the difference between Help Needed vs Customer Service Representative?

AspectHelp NeededCustomer Service Representative
Required CredentialsNone specific; may vary by taskHigh school diploma or equivalent; some roles may require customer service training
Work EnvironmentVaries; often manual or on-site assistanceOffice or call center; customer-facing roles
Industry UsageGeneral; used across multiple sectors for assistance rolesSpecific to customer service, retail, hospitality, and related fields
Search & Comparison IntentGeneral help or assistance rolesCustomer support and service roles

Help Needed is a broad term referring to various assistance roles across industries, often requiring minimal formal credentials. Customer Service Representative is a specific job title focused on direct customer support, usually requiring some training or experience. While both involve helping others, Help Needed roles are more diverse and less specialized, whereas Customer Service Representatives focus on customer interactions and satisfaction.

What cities in Illinois are hiring for Help Needed jobs?

Cities in Illinois with the most Help Needed job openings:

Help Needed jobs near you
Infographic showing various Help Needed job openings in Illinois as of August 2026, with employment types broken down into 62% Full Time, 23% Part Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,013 per year, or $20.2 per hour.

Help Desk Technician

IT360, Inc.

Peoria, IL • On-site

$36K - $50K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Job Title: Help Desk Technician


Location: Peoria, IL
Employment Type: Full-Time

Work Environment: In-person only - This is not a remote or hybrid position
Salary Range: $36,000 - $50,000 per year, based on experience and qualifications


About the Role

IT360, Inc. is seeking a motivated Help Desk Technician to join our support team. This Tier 1 technical role is responsible for handling first-level service requests for our managed services clients. You'll troubleshoot and resolve a wide range of issues involving desktops, applications, printers, basic networking, and end-user support - while collaborating with Tier 2 and Tier 3 engineers as needed.


Key Responsibilities

  • Provide Tier 1 technical support for desktops, laptops, printers, and core Microsoft applications
  • Troubleshoot basic issues involving Windows OS, Office 365, and line-of-business applications
  • Provide basic support for network connectivity, firewalls, VPNs, and remote desktop access
  • Respond to alerts from remote monitoring tools and take appropriate action via service tickets
  • Document all work performed and maintain detailed records in the PSA/ticketing system
  • Maintain communication with clients on issue status, timelines, and resolution updates
  • Escalate unresolved or complex issues to Tier 2 team members when appropriate


Additional Duties

  • Maintain client satisfaction through responsive, professional communication
  • Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing
  • Accurately track time, tasks, and expenses within ticketing platform
  • Contribute to internal knowledge base and documentation
  • Stay current with basic industry tools, technologies, and best practices


Qualifications

  • 1+ years of experience in IT support or technical customer service
  • Familiarity with Microsoft environments (Windows 10/11, Office 365, Active Directory basics)
  • Knowledge of remote access tools, printers, and basic networking concepts
  • Strong interpersonal and communication skills
  • Ability to handle multiple priorities and adapt in a fast-paced environment
  • Strong problem-solving mindset and attention to detail
  • Preferred but not required: CompTIA A+, Network+, or Microsoft Fundamentals certification


Compensation & Benefits


Salary:$36,000 - $50,000 annually, depending on experience and qualifications. This position may be eligible for performance-based incentives.


Benefits (subject to eligibility and length of employment):

  • Health insurance allowance up to $500/month
  • Employer-paid group life insurance policy valued at $100,000
  • 4% employer match on retirement savings plan
  • High-speed internet reimbursement up to $40/month
  • $40/month cellular phone allowance
  • 8 paid holidays annually
  • Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service
  • Access to Safe Ride Home Program (Uber ridesharing)


Apply today and become part of a team that delivers reliable IT solutions with a personal touch.

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