ZipRecruiter

Log In

1

Help Desk Jobs in Rutherford, NJ (NOW HIRING)

New York Cloud Apps

Help Desk Engineer

New York, NY

The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...

Union County College

Help Desk Specialist

Cranford, NJ · On-site

$51K - $56K/yr

Job Announcement Position Information Position Title Help Desk Specialist Campus All Department Information Technology Full-time, Part-time, Adjunct Full Time Exempt or Non-Exempt Non-Exempt Regular ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join our Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 a.m. - 4:30 p.m.

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with multiple regional office locations seeks a Help Desk Technician to join their Hackensack, New Jersey Office.

PSFCU

Help Desk Technician

Fairfield, NJ · On-site

$20 - $27.03/hr

Act as a 1st level support for the IS&T Help Desk. * Provides basic technical support for all systems users. * Administers user id's, passwords, privileges for various systems. * Order new equipment ...

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ...

City of New York

Senior Help Desk Associate

Manhattan, NY

$20.25 - $27.50/hr

The Senior Help Desk Associate will play a key role in queue triage and will serve as the primary Tier 3 escalation resource. This position exemplifies leadership by resolving complex technical ...

City of New York

Senior Help Desk Associate

Manhattan, NY · On-site

$20.25 - $27.50/hr

The Senior Help Desk Associate will play a key role in queue triage and will serve as the primary Tier 3 escalation resource. This position exemplifies leadership by resolving complex technical ...

City of New York

Senior Help Desk Associate

Manhattan, NY · On-site

$90K - $100K/yr

The Senior Help Desk Associate will play a key role in queue triage and will serve as the primary Tier 3 escalation resource. This position exemplifies leadership by resolving complex technical ...

City of New York

Senior Help Desk Associate

Manhattan, NY · On-site

$20.25 - $27.50/hr

The Senior Help Desk Associate will play a key role in queue triage and will serve as the primary Tier 3 escalation resource. This position exemplifies leadership by resolving complex technical ...

Hachette Book Group

Help Desk Technician

New York, NY

$22 - $29.50/hr

Help Desk Technician Hachette Book Group seeks a Help Desk Technician who delivers strong customer service, clear communication, and consistent execution. This role provides front line and deskside ...

Hachette Book Group

Help Desk Technician

New York, NY · On-site

$22 - $29.50/hr

Help Desk Technician Hachette Book Group seeks a Help Desk Technician who delivers strong customer service, clear communication, and consistent execution. This role provides front line and deskside ...

Hachette Book Group

Help Desk Technician

New York, NY

$22 - $29.50/hr

Help Desk Technician Hachette Book Group seeks a Help Desk Technician who delivers strong customer service, clear communication, and consistent execution. This role provides front line and deskside ...

City of New York

Senior Help Desk Associate

Manhattan, NY

$20.25 - $27.50/hr

The Senior Help Desk Associate will play a key role in queue triage and will serve as the primary Tier 3 escalation resource. This position exemplifies leadership by resolving complex technical ...

next page

Showing results 1-20

People also search for

All JobsHelp Desk JobsHelp Desk Jobs in Rutherford, NJ

Help Desk information

See Rutherford, NJ salary details

$12

$23

$34

How much do help desk jobs pay per hour?

As of May 31, 2026, the average hourly pay for help desk in Rutherford, NJ is $23.60, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are popular job titles related to Help Desk jobs in Rutherford, NJ? For Help Desk jobs in Rutherford, NJ, the most frequently searched job titles are:
What cities near Rutherford, NJ are hiring for Help Desk jobs? Cities near Rutherford, NJ with the most Help Desk job openings:
Help Desk jobs near you
Help DESK

Help DESK

Global Channel Management, Inc.

Woodbridge, NJ

$18/hr

Contractor

Posted 20 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Help desk support needs A+, N+, or  any other OEM vendor certification

Help desk support  1-5 years experience

Provide
first-level remote IT services or assist in the delivery of higher
level services to our customers Properly enter all calls into the
helpdesk system


Help desk support must be team player

Additional Information

$18/hr

12months

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

FacebookTwitter

View All Global Channel Management Jobs

Apply