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Help Desk Jobs in Easley, SC (NOW HIRING)

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IT Support Specialist

Duncan, SC · On-site

$21 - $26/hr

Provide daily help desk support for plant and office employees. * Troubleshoot Windows desktops, laptops, software, and peripheral devices. * Set up and deploy computers, monitors, docking stations ...

Planet Fitness

Front Desk Associate

Simpsonville, SC · On-site

$12.50 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Greer, SC · On-site

$13.50 - $17.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Greenville, SC

$13.25 - $17/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Greenville, SC · On-site

$13.25 - $17/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Greenville, SC

$13.25 - $17/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Simpsonville, SC · On-site

$12.50 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Greenville, SC

$13.25 - $17/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Greer, SC

$12.50 - $16/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Simpsonville, SC · On-site

$12.50 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Greenville, SC · On-site

$12.25 - $15.75/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Greer, SC · On-site

$12.50 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Greenville, SC · On-site

$13.25 - $17/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Greenville, SC

$13.25 - $17/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Greer, SC · On-site

$12.50 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Planet Fitness

Front Desk Associate

Greenville, SC

$13.25 - $17/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ...

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All JobsHelp Desk JobsHelp Desk Jobs in Easley, SC

Help Desk information

See Easley, SC salary details

$11

$21

$31

How much do help desk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for help desk in Easley, SC is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.38 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Easley, SC?

The most popular types of Help Desk jobs in Easley, SC are:

What cities near Easley, SC are hiring for Help Desk jobs?

Cities near Easley, SC with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Easley, SC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.

Specialist I, Service Desk

Resurgent Capital Services

Greenville, SC • On-site

Full-time

Posted 27 days ago

Job description

About Us
Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!
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Summary
The Specialist I acts as the first point of contact for users experiencing technical issues, providing remote assistance via telephone to diagnose, troubleshoot, and resolve hardware, software, mobile devices, and network problems. The Specialist requests for assistance from various sources via telephone, email, and in person by creating, triaging, escalating or completing requests and issues to support customers. You will employ an advocate of the customer's attitude to keep end users informed on the status of requests and issues. This position reports to the Sr. Manager of Desktop Support.
Roles & Responsibilities
  • Through remote and/or in-person techniques, provide end user solution, work-around, or escalation process as determined by a review of the case details and/or interaction with the end-user while communicating with the end-user using an "advocate of the customer" approach, which would include post-resolution follow-up, to complete requests and resolve issues to the end user's satisfaction and understanding.
  • Monitor case management system for cases assigned to queues; triage and process based on a variety of factors including but not limited to urgency, priority, affected system and number of affected users.
  • Collaborates with other staff and leadership team members to facilitate a resolution as needed.
  • Identify and escalate complex, unresolved issues to next level support.
  • Perform account management functions including, but not limited to, unlocking user accounts, re-enabling computer accounts, password resets, and user identity verification.
  • Access software updates, drivers, knowledgebases and frequently asked questions or Internet resources to fulfill requests and resolve issues.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on and remote fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications.
  • Modify local workstation configurations and settings, per approved processes, to complete requests and resolve issues.
  • Deploy, or retrieve, equipment for provisioning, deprovisioning and transfer cases to meet critical deadlines.
  • Deploy and dispose of computer equipment per organizational standards and guidelines.
  • Maintain inventory of hardware and software in the Asset Management system.
  • Interact with and support facilities manager regarding furniture installations and reconfigurations.
  • Acquire the certification(s) to self-dispatch parts and request technical support.
  • Help Desk Phone support as needed.
  • Other duties as assigned.

Skills & Qualifications
  • Good understanding of computer systems, mobile devices and other tech products; including, but not limited to:
  • Experience with desktop and Active Directory.
  • Extensive application support experience with Microsoft Office.
  • Understanding of VPN technologies for remote user support.
  • Understanding of A/V and videoconferencing equipment and capable of testing, troubleshooting and supporting hardware and software.
  • Understanding of wiring closets, patch panels and experience with testing and terminating network cabling.
  • Understanding of basic network terminology & technology such as IP addressing.
  • Typically, in a call center or office environment (or remote/home office).
  • Constant use of telephone systems, computers, and remote management software.
  • Schedule will require shift work, including evenings, weekends, or on-call rotations.
  • Working knowledge of a range of diagnostic utilities.
  • Clear, patient, and professional verbal communication skills to guide users.
  • Good written oral communication and interpersonal skills, with a focus on rapport building, listening and questioning skills.
  • Strong documentation skills.
  • Ability to work independently as well as part of a collaborative team.
  • Ability to analyze and problem solve.
  • Ability to conduct independent investigation for case analysis and resolution.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Ability to deliver results with minimal oversight.
  • Ability to understand, comply with, and apply all privacy and security policies and guidelines.

Educational Requirements
  • High School Diploma required
  • Help Desk Institute (HDI) Desktop Support Center Analyst, preferred but not required
  • A+ certification preferred not required

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

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