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Help Desk Jobs in Columbus, IN (NOW HIRING)

Amrize

IT Help Desk

Franklin, IN

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is ...

AllStates Consulting Services

Helpdesk

Bloomington, IN · On-site

$17.50 - $23.50/hr

AllStates Consulting Services is seeking a Helpdesk professional. The role involves providing support and assistance to users in a company setting. Company : AllStates Consulting Services offers ...

George E. Booth Co.

Helpdesk Team Lead

Greenwood, IN · On-site

The Helpdesk Team Lead is responsible for deliveringtechnical support to employees across the organization through phone, email,and in-person interaction. This role assists both end users and IT team ...

George E. Booth Co.

Helpdesk Team Lead

Greenwood, IN · On-site

The Helpdesk Team Lead is responsible for deliveringtechnical support to employees across the organization through phone, email,and in-person interaction. This role assists both end users and IT team ...

Home 2 Suites Columbus

Front Desk Supervisor

Columbus, IN · On-site

$15.75 - $20.50/hr

Front Desk Supervisor The Front Desk Supervisor is responsible for supervising the guest services ... Ensure that associates are, always, attentive, friendly, helpful, and courteous to all guests ...

Home 2 Suites Columbus

Front Desk Clerk

Columbus, IN · On-site

$13 - $16/hr

Front Desk Clerk The Front Desk Clerk is responsible for providing attentive, courteous, and ... College course work in related field helpful. * Experience in a hotel or a related field preferred.

Ray's Restaurants

Front Desk Agent

Bloomington, IN · On-site

$12.50 - $15.75/hr

Front Desk Agent As a Front Desk Agent, you will be the warm, welcoming presence that sets the tone ... If you're passionate about helping others, thrive in a fast-paced environment, and take pride in ...

LaQuinta Inn & Suites Columbus

Front Desk Clerk

Columbus, IN · On-site

$13 - $16/hr

Education & Experience: • College course work in related field helpful. • Experience in ... Front Desk in accordance with Everwood Hospitality Service standards. • Maintain proper ...

Home 2 Suites Columbus

Front Desk Clerk

Columbus, IN · On-site

... Front Desk Clerk The Front Desk Clerk is responsible for providing attentive, courteous, and ... Education & Experience: a College course work in related field helpful. a Experience in a hotel or ...

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All JobsHelp Desk JobsHelp Desk Jobs in Columbus, IN

Help Desk information

See Columbus, IN salary details

$11

$21

$31

How much do help desk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for help desk in Columbus, IN is $21.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $24.13 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What job categories do people searching Help Desk jobs in Columbus, IN look for?

The top searched job categories for Help Desk jobs in Columbus, IN are:

What cities near Columbus, IN are hiring for Help Desk jobs?

Cities near Columbus, IN with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Columbus, IN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $44,786 per year, or $21.5 per hour.

IT Help Desk

Franklin, IN

Amrize
10K+ employees

8.1

Company rating: 8.1 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

115th of 545 rated manufacturers

People enjoy working here

Good employer

Paid breaks

Learn more about Amrizeexternal

$18 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Join the Malarkey team, innovators in roofing technology with pioneering rubberized asphalt shingles designed for superior durability and sustainability. At Malarkey, we take pride in our most important asset - our employees.

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is creating longer-lasting, environmentally responsible roofing solutions that can withstand all weather conditions.

Job Title: IT Help Desk   |   Req ID: 17552   |   HR Contact: Jonathan Stone   |   Location: Building Envelope - Franklin, IN

ABOUT THE ROLE

The Information Technology (IT) Helpdesk Technician provides technical and troubleshooting assistance for computer hardware and software, mobile devices, and other technology tools affecting Plant Production, Logistics, and IT Services.

WHAT YOU'LL ACCOMPLISH

 

  • Responsible for adherence to company policies, including safety and the use of personal protective equipment.
  • Responsible for adherence to the company's Acceptable Use and Information Security Policies.
  • Utilizes helpdesk ticketing software to monitor IT helpdesk requests and responds quickly and effectively.
  • Monitors IT helpdesk requests and responds quickly and effectively.
  • Collaborate with the Managed Service Provider (MSP) under contract with Malarkey Roofing.
  • Works with software and telecommunications vendors to resolve on-site provider issues.
  • Collaborate with the IT Department to resolve broader software and networking issues affecting the local area network and employees.
  • Assists the IT Department and Human Resources with onboarding new employees and employee separation tasks.
  • Assists with maintaining and developing core best practices.
  • Assists with managing hardware and peripheral device inventory levels at the local site.
  • Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

  

WHAT WE'RE LOOKING FOR

Education: Associate's degree is required

Field of Study Preferred: IT

Required Work Experience: 1-2 Years

Travel Requirements: N/A

 Additional Requirements:

  • Successful candidates must adhere to all safety protocols and proper use of Amrize-approved Personal Protection Equipment (PPE), including but not limited to respirators. Employees who are required to wear respirators must be clean-shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

  • Competitive Pay: $18-$24/hr
  •    Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
  • Employee Stock Purchase Plan 
  • Medical, Dental, Disability, and Life Insurance
  • Holistic Health & Well-being programs
  • Flexible Spending Accounts (FSAs) for health and dependent care
  • Vision and other Voluntary benefits and discounts
  • Paid time off & paid holidays
  • Paid Parental Leave (maternity & paternity)

 

#MALARKEY

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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