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Help Desk Web Developer Jobs in Texas (NOW HIRING)

Balfour Beatty

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

Consistently ranked among the nation's largest building contractors by Engineering News-Record, our ... Summary Balfour Beatty is seeking a Help Desk Analyst to join our information technology team in ...

US Physical Therapy

Help Desk Technician I

Houston, TX · On-site

$40K - $46K/yr

... as a Help Desk Technician . You will demonstrate flexibility to accommodate varied shifts and ... Microsoft Office 365 desktop and web applications * ManageEngine Service Desk Plus experience a ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

They are seeking an IT Help Desk Engineer to provide first-line technical support, manage IT tickets, and assist in onboarding new employees while ensuring operational standards for compliance and ...

US Physical Therapy

Help Desk Technician I

Houston, TX · On-site

$40K - $46K/yr

... as a Help Desk Technician . You will demonstrate flexibility to accommodate varied shifts and ... Microsoft Office 365 desktop and web applications * ManageEngine Service Desk Plus experience a ...

NinjaOne

Localization Web Developer

Austin, TX · On-site

React and modern web technologies, with hands‑on localization engineering. You will enjoy ... Help design, build, and evolve our localization processes to ensure internationalization is ...

Merge IT

Help Desk Analyst - Plano, TX

Plano, TX · On-site

$19.75 - $27/hr

Merge IT is seeking to add six Help Desk Analysts to their team in Plano, TX. The First Level ... Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces and service ...

Apex Service Partners

Web Designer

Irving, TX · Hybrid

$65K - $80K/yr

... help shape how our brands look, feel, and convert across the web at scale. About the Role Reporting to the Web Developer, the Web Designer is responsible for building the visual and UX foundation of ...

Qorvo, Inc.

Full-Stack Web Developer Intern

Richardson, TX · On-site

$31 - $42/hr

Visit www.qorvo.com to learn how our innovative team is helping connect, protect and power our ... Final presentation to business leaders Qorvo's Full-Stack Web Developer Internships are offered in ...

Apex Service Partners

Web Designer

Irving, TX · Hybrid

$65K - $80K/yr

... help shape how our brands look, feel, and convert across the web at scale. About the Role Reporting to the Web Developer, the Web Designer is responsible for building the visual and UX foundation of ...

Apex Service Partners

Web Designer

Irving, TX · On-site

$65K/yr

... help shape how our brands look, feel, and convert across the web at scale. About the Role Reporting to the Web Developer, the Web Designer is responsible for building the visual and UX foundation of ...

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Help Desk Analyst

Dallas, TX • On-site

Balfour Beatty
Construction • 1 - 5K employees
Learn more about Balfour Beattyexternal

$20.25 - $27.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Provide first-level technical support to employees via phone, email, chat, and ticketing systems.

  • Create, update, manage, and resolve service desk tickets, documenting troubleshooting steps and resolutions.

  • Assist with setup, deployment, and troubleshooting of desktops, laptops, monitors, printers, mobile devices, and standard software applications.

Balfour Beatty US rating

6.8

Company rating: 6.8 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

Job description

Balfour Beatty US is an industry-leading provider of general contracting, at-risk construction management and design-build services for public and private sector clients across the nation. Performing heavy civil and vertical construction, our teams build the unique structures and infrastructure that play an important role in how people live, work, learn and play in our communities. Our teammates have an instinctive passion for innovating that is fueled by a relentless curiosity, a drive to employ lean practices and processes and the determination to find a better way. Through Zero Harm®, we are challenging the construction industry's assumptions about safety. We believe that no level of harm should come to anyone as a result of our business.
Consistently ranked among the nation's largest building contractors by Engineering News-Record, our US business is a subsidiary of London-based Balfour Beatty plc (LSE: BBY).
Our Benefits
Balfour Beatty offers employees a comprehensive compensation and benefit package:
Medical, Dental, Vision and Life Insurance
Health Savings Account
401(k) with company match
Paid time off
Tuition Assistance
Employee Referral Bonus
And more!
Summary
Balfour Beatty is seeking a Help Desk Analyst to join our information technology team in Dallas, TX. This is a hybrid position that allows the employee to work three days a week at the office and two days a week at home.
Essential Functions
End-User Support
  • Provide first-level technical support to employees via phone, email, chat, and ticketing systems.
  • Troubleshoot and resolve basic hardware, software, printing, Microsoft Office, and connectivity issues.
  • Escalate complex issues to higher-level IT support teams when necessary.

Call Handling & Customer Service
  • Answer incoming service desk calls in a professional and timely manner.
  • Deliver excellent customer service while assisting users with technical requests and incidents.
  • Maintain clear communication with users throughout the support process.

Ticket Management
  • Create, update, manage, and resolve service desk tickets within the IT ticketing platform.
  • Document troubleshooting steps, resolutions, and user communications accurately and thoroughly.

Device Setup & Basic Troubleshooting
  • Assist with setup, deployment, and troubleshooting of desktops, laptops, monitors, printers, mobile devices, and standard software applications.

IT Team Collaboration
  • Participate in IT team meetings, training sessions, and operational discussions.
  • Collaborate with other IT staff to improve service desk operations and end-user support processes.

Perform other duties as assigned.
Education / Certifications
High school diploma or equivalent required. Associate degree in Information Technology, Computer Science, or related field preferred.
Relevant industry certifications such as the following are beneficial:
• CompTIA A+
• Google IT Support Certification
• Microsoft Fundamentals Certifications
Equivalent technical experience may substitute for formal education.
Minimum Requirements
  • Basic understanding of Windows operating systems and Microsoft Office environments.
  • Strong customer service and communication skills.
  • Ability to troubleshoot basic hardware, software, and connectivity issues.
  • Familiarity with service desk ticketing systems or customer support environments preferred.
  • Ability to multitask and manage multiple support requests in a fast-paced environment.
  • Strong written and verbal communication skills.
  • Ability to work independently and within a team environment.
  • Willingness to learn new technologies and processes.
  • Previous customer service or technical support experience preferred but not required.

Preferred Requirements
  • Experience with Microsoft 365 / Office 365 support.
  • Basic knowledge of networking concepts including Wi-Fi, VPN, and printers.
  • Experience supporting remote users and hybrid work environments.
  • Experience using remote support tools and ticketing platforms.

Soft Skills
  • Strong customer service orientation and user support mindset.
  • Ability to communicate technical issues clearly to non-technical users.
  • Strong problem-solving and analytical skills.
  • Ability to manage multiple priorities effectively.
  • Self-motivated with a willingness to learn and grow within IT support.
  • Team-oriented with the ability to collaborate effectively with IT staff and business users.

Working Conditions
Typical Physical Demands: Regularly use hands to manipulate phones, computers, keyboards, and office equipment. Sit and stand for extended periods while performing support activities. Occasionally lift and move computer equipment and office supplies up to 25 lbs.
Typical Work Conditions: Once training is completed, the work is performed in an office environment on a hybrid schedule (three days a week at the office, two days a week at home). Employee frequently interacts directly with employees, managers, and IT staff during the workday.
Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law.

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