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Help Desk Technical Support Representative Jobs in Michigan

... technical issues to senior technicians or network administrators when necessary. * Support setup ... IT support, help desk, or technical support role. • Knowledge of Windows operating systems ...

New

Help desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Provide first-level technical support and troubleshooting assistance related to Caesar Vision POS ... Minimum one (1) year of experience in customer service, technical support, help desk support, call ...

Help desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Provide first-level technical support and troubleshooting assistance related to Caesar Vision POS ... Minimum one (1) year of experience in customer service, technical support, help desk support, call ...

Help desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Provide first-level technical support and troubleshooting assistance related to Caesar Vision POS ... Minimum one (1) year of experience in customer service, technical support, help desk support, call ...

Battle Creek, MI The Help Desk Support Specialist is responsible for providing first-level technical support to employees at the facility. This position ensures the efficient operation of computer ...

Help Desk

Detroit, MI

$19.75 - $26.75/hr

Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment. Technical Skills: * Basic knowledge of Windows and macOS operating systems,

As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will ...

As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will ...

As a Technology Specialist, you will play a crucial role in providing guidance to the Credit Union in the areas of project and data management, help desk technical support, and department ...

... for technical support requests for staff and students. This role is responsible for providing ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

Help Desk Analyst

Detroit, MI · On-site

$16 - $18/hr

... for technical support requests for staff and students. This role is responsible for providing ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

Help Desk Analyst

Ann Arbor, MI · On-site

$20 - $27.50/hr

We are seeking a hands-on Help Desk Analyst to work on Level 1 and 2 support for the local ... and able to balance day-to-day technical support responsibilities. About the Role Key ...

Description Their help desk supports several thousand internal users, hundreds of applications from ... Uses detailed instructions, established procedures and prescribed guidelines to resolve technical ...

... helping students around the world discover the power and joy of learning. We are bonded by our ... Technical support experience * Networking knowledge is a plus * Call center experience Competencies

New

Description Their help desk supports several thousand internal users, hundreds of applications from ... Uses detailed instructions, established procedures and prescribed guidelines to resolve technical ...

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose & Son's applications and platforms. The Help Desk Technician gathers information and analyzes ...

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Help Desk Technical Support Representative information

What cities in Michigan are hiring for Help Desk Technical Support Representative jobs?

Cities in Michigan with the most Help Desk Technical Support Representative job openings:

Help Desk Specialist

Livonia, MI • On-site

The Medical Team, Inc.
Health Care and Social Assistance • 1 - 5K employees

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Description
Key Responsibilities
  1. Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
  2. Diagnose and troubleshoot computer hardware, software, networking, and peripheral issues.
  3. Install, configure, and maintain operating systems, applications, and security updates.
  4. Document customer issues, resolutions, and service requests in the help desk ticketing system.
  5. Assist customers with system configuration.
  6. Escalate complex technical issues to senior technicians or network administrators when necessary.
  7. Support setup and maintenance of equipment
  8. Educate customers on proper system use and basic troubleshooting techniques.
  9. Ensure timely follow-up and resolution of support requests to maintain excellent customer service.

Required Qualifications
• 18+ years of age with valid government ID and ability to pass background check.
• 1-3 years of experience in IT support, help desk, or technical support role.
• Knowledge of Windows operating systems, networking basics, and common software application
• Experience with troubleshooting hardware and peripheral devices.
• Familiarity with remote support tools and help desk ticketing systems
• Strong analytical, problem-solving, and communication skills.
Work Environment & Physical Demands
• Office or hybrid work environment
May require occasional after-hours or weekend support
Requirements
Required Qualifications
• 18+ years of age with valid government ID and ability to pass background check.
• 1-3 years of experience in IT support, help desk, or technical support role.
• Knowledge of Windows operating systems, networking basics, and common software application
• Experience with troubleshooting hardware and peripheral devices.
• Familiarity with remote support tools and help desk ticketing systems
• Strong analytical, problem-solving, and communication skills.
Work Environment & Physical Demands
  • Office or hybrid work environment
  • May require occasional after-hours or weekend support