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Help Desk System Analyst Jobs in Florida (NOW HIRING)

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

$52K - $55K/yr

Support printers, scanners, and document management systems.Escalate complex issues to senior IT ... help desk or technical support role.Strong customer service and communication skills.Ability to ...

HHM CPAs

Help Desk Specialist

Pensacola, FL · On-site

Help Desk Specialist I HHM CPAs is seeking a Help Desk Specialist to provide first-level technical ... Support printers, scanners, and document management systems. * Escalate complex issues to senior IT ...

Ardoor

Help Desk Specialist

Saint Petersburg, FL · On-site

Description: As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for ... system. · Provide technical assistance for hardware, software, and peripheral issues. · Install ...

Trace Systems

Help Desk Technician 1 (Iridium)

Tampa, FL · On-site

$19 - $25.50/hr

... traffic analysis, and system uptime monitoring. * Provide boundary protection monitoring and ... ITIL(V) Foundations * Help Desk certification: help desk 2000 or HDI certified help desk ...

Alcora Corporation

Analyst, Helpdesk II

Doral, FL · On-site

$19.50 - $26.75/hr

The Help Desk Analyst provides resolutions of the reported customer issues and handles day-to-day ... Advanced troubleshooting skills across operating systems (Windows/macOS), networking (TCP/IP, VPN ...

MetroSys

Help Desk Technician

Tampa, FL · On-site +1

$20 - $25/hr

Windows 11 operating systems * MacBook and Dell endpoint devices * User account access and ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

Base-2 Solutions, LLC

Help Desk Lead

Doral, FL · On-site

The Help Desk Lead manages global authentication support operations and leads a technical help desk ... Apply ITIL service management principles, troubleshooting methodologies, and ticketing system ...

Astraeus Operations LLC

Help Desk Technician II

Melbourne, FL · On-site

$18.50 - $25/hr

Recommend systems modifications to reduce user problems. * Provide local and remote Technical ... Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for ...

Astraeus Operations LLC

Help Desk Technician II

Melbourne, FL · On-site

$18.50 - $25/hr

Recommend systems modifications to reduce user problems. * Provide local and remote Technical ... Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for ...

Chenega Corporation

Help Desk Technician II

Melbourne, FL

$18.50 - $25/hr

Recommend systems modifications to reduce user problems. * Provide local and remote Technical ... Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for ...

Astraeus Operations LLC

Help Desk Technician II

Melbourne, FL · On-site

$18.50 - $25/hr

Recommend systems modifications to reduce user problems. * Provide local and remote Technical ... Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for ...

Booz Allen Hamilton

Help Desk Specialist

Hurlburt Field, FL · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... Experience tracking, analyzing, and resolving technical incidents systematically using industry ...

Prescient Edge

Help Desk Representative

Doral, FL · On-site

$16.75 - $21.50/hr

Personnel must be proficient in IT troubleshooting methodologies, ticketing system usage (e.g ... We are a global operations and solutions integrator delivering full-spectrum intelligence analysis ...

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Help Desk System Analyst information

What is a help desk system analyst?

A Help Desk System Analyst is an IT professional responsible for troubleshooting and resolving technical issues for users within an organization. They provide support through various channels such as phone, email, or chat, and often use specialized software to track and manage incidents. Their role includes diagnosing hardware and software problems, offering solutions, and escalating complex issues to higher-level IT staff if needed. Additionally, they may assist in maintaining documentation and improving support processes to enhance user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk system analyst, and why are they important?

To thrive as a Help Desk System Analyst, you need a solid understanding of computer systems, troubleshooting processes, and customer service principles, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or ITIL. Familiarity with ticketing systems like ServiceNow, remote support tools, and operating systems (Windows, macOS, Linux) is commonly required. Strong communication skills, patience, and problem-solving abilities help analysts effectively resolve user issues and provide exceptional service. These competencies ensure rapid issue resolution, maintain user productivity, and support overall organizational IT health.

What are some common challenges faced by help desk system analysts, and how can they be addressed?

Help Desk System Analysts often encounter challenges such as managing high ticket volumes, handling complex or unresolved technical issues, and communicating effectively with users who have varying levels of technical expertise. To address these challenges, it's important to develop strong organizational skills for prioritizing and tracking tickets, continuously update technical knowledge, and practice clear, patient communication with end users. Collaborating closely with IT teams and utilizing knowledge base resources also helps streamline problem-solving and improve overall efficiency.

What is the difference between Help Desk System Analyst vs Help Desk Technician?

AspectHelp Desk System AnalystHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or HDI-SCA are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are preferred
Work EnvironmentAnalyzes system issues, recommends solutions, and collaborates with IT teams; may involve some user supportProvides frontline technical support to end-users, troubleshooting hardware and software problems
Employer & Industry UsageUsed in organizations with complex IT systems requiring analysis and planningCommon in organizations needing basic technical support for end-users

The main difference is that Help Desk System Analysts focus on analyzing and improving IT systems, while Help Desk Technicians primarily handle direct user support and troubleshooting. Both roles require technical knowledge, but the Analyst role involves more system evaluation and planning.

What cities in Florida are hiring for Help Desk System Analyst jobs?

Cities in Florida with the most Help Desk System Analyst job openings:

Help Desk Specialist

Pensacola, FL • On-site

HHM CPAs
See more jobs at HHM CPAsexternal

$52K - $55K/yr

Full-time

Posted 11 days ago

Job description

Help Desk Specialist IHHM CPAs is seeking a Help Desk Specialist to provide first-level technical support to employees across the firm. This position is responsible for resolving routine hardware, software, and application issues; assisting with onboarding and offboarding activities; and delivering responsive, professional customer service that supports daily business operations.This role is onsite in Pensacola, FL.Essential Duties and ResponsibilitiesProvide first-level support for desktops, laptops, printers, and peripherals.Respond to and resolve help desk tickets in a timely manner.Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.Assist with user account administration in Active Directory and Microsoft Entra ID.Support password resets, multi-factor authentication, and basic security requests.Configure and deploy computers and mobile devices.Assist with onboarding and offboarding processes.Support printers, scanners, and document management systems.Escalate complex issues to senior IT staff or third-party vendors when appropriate.Maintain accurate documentation of incidents and resolutions.Participate in an after-hours on-call support rotation during the firm's busy tax season, January through April 15, to provide technical assistance as needed and help ensure continuity of operations.Required QualificationsAssociate degree in Information Technology, Computer Science, or related field, or equivalent work experience.1-3 years of experience in a help desk or technical support role.Strong customer service and communication skills.Ability to prioritize tasks, follow procedures, and work independently when needed.Preferred QualificationsExperience working in a professional services environment.Technical SkillsRequiredMicrosoft 365 (Outlook, Teams, OneDrive, SharePoint)Windows 10 and Windows 11Active Directory and Microsoft Entra IDMicrosoft Intune fundamentalsHardware and software troubleshootingPrinter and scanner supportBasic networking concepts (TCP/IP, DNS, DHCP, VPN)Multi-factor authentication and account securityRemote support toolsPreferredExperience supporting Azure Virtual DesktopExperience with CCH Axcess, SafeSend, or other tax and accounting applicationsKnowledge of PowerShell fundamentalsExperience with Mimecast email securityExperience with ticketing systems and IT documentation platformsFamiliarity with endpoint protection solutions such as SentinelOneIndustry-recognized IT certifications are a plus but are not requiredDesired CharacteristicsStrong customer service mindset.Professional demeanor and excellent communication skills.High attention to detail and organization.Ability to learn new technologies quickly.Team-oriented with a willingness to assist others.Ability to maintain confidentiality and handle sensitive information appropriately.Ability to prioritize and manage multiple tasks effectively.Ability to work independently with minimal supervision when appropriate.Willingness to provide dependable support to employees during peak tax season.Work Environment and Physical RequirementsAbility to lift, move, and set up computer equipment, monitors, printers, and related peripherals as needed.Ability to sit, stand, bend, kneel, or crawl under desks and workstations when troubleshooting or installing equipment.This role is primarily office-based and requires regular on-site support for employees, equipment, and firm technology needs.