ZipRecruiter

Log In

1

Help Desk System Analyst Jobs in Florida (NOW HIRING)

No Limit Technology

Help Desk Analyst

Miami, FL · On-site

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune ... maintain system performance and endpoint security.\n Document issues and solutions within a ...

GrayRobinson

Help Desk Analyst

Orlando, FL · On-site

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

GrayRobinson

Help Desk Analyst

Orlando, FL · On-site

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

APCO International

SENIOR SYSTEM ANALYST

Daytona Beach, FL · On-site

$70K - $80K/yr

The Senior System Analyst position plays a critical role in analyzing business and data processing ... Respond to assigned help desk support tickets in a timely manner, coordinating with internal ...

Omniscius Consulting

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

... system. Ensure all relevant information is gathered and documented * Resolve trouble calls; in person at the help desk, over phone, and/or through email * Analyze and resolve trouble tickets ...

New

SOSi

Help Desk Lead

Miami, FL · On-site

... driven analytics for a DoD customer. The primary objective of the program is to bridge the ... systems. * Develop and enforce Service Level Agreements (SLAs) for response times, ticket ...

SOSi

Help Desk Lead

Doral, FL · On-site

... driven analytics for a DoD customer. The primary objective of the program is to bridge the ... systems. * Develop and enforce Service Level Agreements (SLAs) for response times, ticket ...

SOSi

Help Desk Lead

Doral, FL · On-site

... driven analytics for a DoD customer. The primary objective of the program is to bridge the ... systems. * Develop and enforce Service Level Agreements (SLAs) for response times, ticket ...

SOSi

Help Desk Lead

Doral, FL · On-site

... driven analytics for a DoD customer. The primary objective of the program is to bridge the ... systems. * Develop and enforce Service Level Agreements (SLAs) for response times, ticket ...

SOSi

Help Desk Lead

Doral, FL · On-site

... driven analytics for a DoD customer. The primary objective of the program is to bridge the ... systems. * Develop and enforce Service Level Agreements (SLAs) for response times, ticket ...

APCO International

SENIOR SYSTEM ANALYST

Daytona Beach, FL · On-site

$70K - $80K/yr

The Senior System Analyst position plays a critical role in analyzing business and data processing ... Respond to assigned help desk support tickets in a timely manner, coordinating with internal ...

AmeriLife Group, LLC

Help Desk Analyst

Clearwater, FL · On-site

$19 - $25.75/hr

Job Summary The Helpdesk Analyst I will be responsible for supporting internal and external agents with online platforms and setup of mobile devices. This includes support for email setup, 2 factor ...

SOS International LLC

Help Desk Lead

Miami, FL · On-site

... driven analytics for a DoD customer. The primary objective of the program is to bridge the ... systems. * Develop and enforce Service Level Agreements (SLAs) for response times, ticket ...

Amerilife Group, LLC

Help Desk Analyst

Clearwater, FL · On-site

$19 - $25.75/hr

Job Summary The Helpdesk Analyst I will be responsible for supporting internal and external agents with online platforms and setup of mobile devices. This includes support for email setup, 2 factor ...

First Coast Security

Help Desk Technician

Tampa, FL · On-site

$19 - $25.50/hr

As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical ... systems and Microsoft Office applications * Excellent problem-solving and analytical skills

next page

Showing results 1-20

All JobsHelp Desk System Analyst JobsHelp Desk System Analyst Jobs in Florida

Help Desk System Analyst information

What is a help desk system analyst?

A Help Desk System Analyst is an IT professional responsible for troubleshooting and resolving technical issues for users within an organization. They provide support through various channels such as phone, email, or chat, and often use specialized software to track and manage incidents. Their role includes diagnosing hardware and software problems, offering solutions, and escalating complex issues to higher-level IT staff if needed. Additionally, they may assist in maintaining documentation and improving support processes to enhance user satisfaction.

What are the key skills and qualifications needed to thrive as a help desk system analyst, and why are they important?

To thrive as a Help Desk System Analyst, you need a solid understanding of computer systems, troubleshooting processes, and customer service principles, often supported by an IT-related degree or relevant certifications such as CompTIA A+ or ITIL. Familiarity with ticketing systems like ServiceNow, remote support tools, and operating systems (Windows, macOS, Linux) is commonly required. Strong communication skills, patience, and problem-solving abilities help analysts effectively resolve user issues and provide exceptional service. These competencies ensure rapid issue resolution, maintain user productivity, and support overall organizational IT health.

What are some common challenges faced by help desk system analysts, and how can they be addressed?

Help Desk System Analysts often encounter challenges such as managing high ticket volumes, handling complex or unresolved technical issues, and communicating effectively with users who have varying levels of technical expertise. To address these challenges, it's important to develop strong organizational skills for prioritizing and tracking tickets, continuously update technical knowledge, and practice clear, patient communication with end users. Collaborating closely with IT teams and utilizing knowledge base resources also helps streamline problem-solving and improve overall efficiency.

What is the difference between Help Desk System Analyst vs Help Desk Technician?

AspectHelp Desk System AnalystHelp Desk Technician
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or HDI-SCA are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are preferred
Work EnvironmentAnalyzes system issues, recommends solutions, and collaborates with IT teams; may involve some user supportProvides frontline technical support to end-users, troubleshooting hardware and software problems
Employer & Industry UsageUsed in organizations with complex IT systems requiring analysis and planningCommon in organizations needing basic technical support for end-users

The main difference is that Help Desk System Analysts focus on analyzing and improving IT systems, while Help Desk Technicians primarily handle direct user support and troubleshooting. Both roles require technical knowledge, but the Analyst role involves more system evaluation and planning.

What cities in Florida are hiring for Help Desk System Analyst jobs?

Cities in Florida with the most Help Desk System Analyst job openings:

Systems Analyst / Help Desk Analyst

Fort Lauderdale, FL • On-site

I S T N INC
See more jobs at I S T N INCexternal

$20 - $30/hr

Full-time

Medical

Re-posted 13 days ago

Job description

We are seeking a Systems Analyst / Help Desk Analyst to join our team! You will analyze IT problems to improve computer systems. We are looking for a smart and motivated quick learner in a fast paced IT consulting firm.

Responsibilities:

  • ​Being able to work on helpdesk trouble tickets and follow up on them (daily basic)
  • Troubleshooting ability
  • Active Directory and Office 365 account management (create, disabled, Password resets)
  • Office 365 email account requests (knowledge of ActiveSync and Exchange account setup on Mobile Device)
  • Ability to Support and troubleshoot Windows Operating System, Microsoft Office applications, and Third-party Application like java, adobe, chrome, Firefox, etc
  • Support Microsoft Teams, Zoom, WebEx
  • Install and provisioning Windows client OS
  • Mapping Printers and Network Drives
  • Troubleshoot PC peripherals such as webcams, speaker, USB printer, etc.
  • TCP/IP knowledge to troubleshoot basic problems on LAN
  • Knowledge of VPN Configuration (OpenVPN, PPTP, etc.)
  • Maintaining IT team support documentation
  • Being able to follow instructions and collaborate with Co-workers

Qualifications:

  • Bilingual is a plus - English and Spanish Ability
  • Certifications are a Plus.
  • Desired Qualifications 3+ years’ experience in a technical support
  • Previous experience in IT, computer science, or other related fields
  • Strong problem solving and critical thinking skills
  • Ability to learn new technologies quickly
  • College Degree is a plus

Company Description

Seeking Help Dasek Analyst; Systems Analyst; Consultant;