ZipRecruiter

Log In

1

Help Desk Support Jobs in Toronto, ON (NOW HIRING)

Magna

Helpdesk Tchnician

Guelph, ON · On-site

CA$71K - CA$79K/yr

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and ...

Walmart

(CAN) Customer Service Desk Associate

Vaughan, ON · On-site

CA$17.75/hr

Customer Service Desk Support Helps customers with refunds, exchanges, questions, and directions in ... Meaningful Impact Take pride in helping customers save money and live better. The minimum rate of ...

Dexian

Bilingual IT support

Burlington, ON

Customer Support Specialist Location : Burlington ON L7N 3N8 (Hybrid) Duration - 4 months ... Experience Prior experience working in an IT Service Desk, Help Desk, or Customer Call Center ...

Primerica

Technology Support Specialist

Mississauga, ON · On-site

CA$100/hr

Minimum 1 year experience in IT Help Desk role * Good understanding of computer hardware and ... Ability to troubleshoot and diagnose first level support calls * Excellent communications and ...

VC3

IT Service Desk Technician, Level 3

Toronto, ON · On-site

... Desk Technician is responsible for providing senior level technical assistance ... and support to CompuVision internal and external clients related to computer systems, hardware ...

Finastra

Sales Operations Analyst

Mississauga, ON · Hybrid

In this role, you will help keep sales processes moving by supporting deal-related requests ... Participate in weekly Executive Deal Desk meetings in a coordination capacity, including agenda ...

The Backyard Club Inc.

Front Desk Reception

Concord, ON · On-site

CA$18 - CA$18.50/hr

Provide friendly and professional support in person, by phone, and by email * Help create a positive, premium, and community-focused environment Front Desk Operations * Manage member check-ins, guest ...

Yum! Brands

IT Service Desk Analyst

Vaughan, ON · On-site

CA$55K - CA$72K/yr

Provide Level 1 support to KFC restaurant team members via telephone, email and online in response ... Work typically performed at a desk/computer workstation * Access to necessary technology and ...

Yum Brands

Bilingual IT Service Desk Analyst

Vaughan, ON

CA$55K - CA$72K/yr

Provide Level 1 support to KFC restaurant team members via telephone, email and online in response ... Work typically performed at a desk/computer workstation * Access to necessary technology and ...

Matheson Constructors

IT Coordinator

Aurora, ON · On-site

$55K - $70K/yr

Minimum 5 years of relevant experience; help desk support is an asset. Experience with personal computer hardware and software and local and remote network systems. Experience with Windows operating ...

Matheson Constructors

IT Coordinator

Aurora, ON · On-site

$55K - $70K/yr

Minimum 5 years of relevant experience; help desk support is an asset. Experience with personal computer hardware and software and local and remote network systems. Experience with Windows operating ...

Proofpoint

Product Support Engineer

Toronto, ON · On-site

Help Desk Agent This role requires in-office presence 4 days a week. Your day-to-day * Provide enterprise level technical support to customers,re-sellers,and Proofpoint Partners via phone and the ...

Velocity Solutions

IT Support Technician

Thornhill, ON · On-site

Utilize expertise of technical members and the labor/support services/support/help desk technicians to analyze and implement support project-based work. * Monitor application availability, licensing ...

Planet Fitness

Front Desk Associate

Toronto, ON

CA$17.60 - CA$18.60/hr

Help to promote our Judgement Free Zone by connecting with members on the club floor, offering ... support in their fitness journeys while upholding club policies. * Resolve member concerns and ...

Planet Fitness

Front Desk Associate

Toronto, ON · On-site

CA$17.60 - CA$18.60/hr

Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ... support in their fitness journeys while upholding club policies. * Resolve member concerns and ...

New

previous pagenext page

Showing results 21-40

All JobsHelp Desk Support JobsHelp Desk Support Jobs in Toronto, ON

Help Desk Support information

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, often requiring technical skills, problem-solving abilities, and certifications like CompTIA A+. It offers opportunities for entry-level employment, skill development, and advancement into roles such as network technician or systems administrator.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some college coursework or an associate degree in information technology or related fields. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are essential; certifications like CompTIA A+ can also enhance job prospects.

What are popular job titles related to Help Desk Support jobs in Toronto, ON?

For Help Desk Support jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Help Desk Support jobs in Toronto, ON look for?

The top searched job categories for Help Desk Support jobs in Toronto, ON are:

Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution.

Helpdesk Tchnician

Magna

Guelph, ON • On-site

CA$71K - CA$79K/yr

Full-time

Posted 6 days ago

Job description

Job descriptions may display in multiple languagesbased on your language selection.

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

Job Responsibilities:

QUALIFICATIONS NECESSARY TO DO THE JOB:

- Immediate opening

- $71,744 - $79,700 annual compensation

- University Degree/College Diploma (preferably in Computer Science) or equivalent experience required

- Minimum three years in IT role preferred

- Proficient computer use with MS office and related software

- Must have Customer Obsession ability and understanding

- Experience with hardware - printers, scanners, cell phones

- Windows administration experience (Active Directory) an asset

- Previous computer operations experience (maintenance, setup, backup, problem solving)

- Excellent communication skills (written and oral, in English)

- Ability to lift 40lbs

- Proven ability and desire to work as part of a team whose primary focus is customer service

- Previous administrative experience an asset

- Proven ability to work with many priorities

- Must be well organized with great attention to accuracy and details

MAIN DUTIES:

- Support production for IT support requests

- Remote support - off hours and weekends

- Support various Barcode printers and scanners on the floor: includes cleaning and problem solving

- Troubleshoot and support any computer hardware/software issues - AS/400, PC, printers, e-mail

- Support AS/400 applications - EDI, Shipping, Customer Service

- Perform and verify AS/400 nightly backups

- Maintain forms and logs of requests; equipment database

- Train, coach and assist users throughout the company with problem resolution

- Maintain and troubleshoot cellular and communications devices

- Communicate and support Continuous Improvement, 5S and standardized work implementation

- Other duties as assigned

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.


AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.


Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.


Worker Type:

Regular / Permanent

Group:

Magna Exteriors

Apply