ZipRecruiter

Log In

1

Help Desk Support Jobs in Berkeley, CA (NOW HIRING)

Adecco

Help Desk Support Analyst

Dublin, CA · Hybrid

$33 - $38/hr

As a Help Desk Support Analyst you will support the mission to develop and support people, reports, and systems that improve the overall effectiveness of the Allocation Operations department. You ...

IXL Learning

IT Help Desk Specialist

San Mateo, CA · On-site

$28 - $33/hr

In this role, you'll be at the forefront of delivering top-tier help desk support to IXL'ers in our dynamic San Mateo, CA office. Your solid technical skills, proactive problem-solving, and ...

Info Way Solutions

Help Desk

Fremont, CA · On-site

$22 - $29.75/hr

Info Way Solutions is seeking a Help Desk professional in Charlotte, NC ... The role involves providing first-tier technical support to end users for basic computer operations ...

IXL Learning

IT Help Desk Specialist

San Mateo, CA · On-site

$28 - $33/hr

Provide advanced technical support and mentorship to help desk specialists * Deliver an exceptional internal customer experience with timely, professional, and effective technical assistance

H Mart

IT Help Desk Specialist

San Francisco, CA · On-site

$29 - $32/hr

Respond to user inquiries and provide technical support via phone, email, or in-person. * Assist ... Proven experience as an IT Help Desk Support or similar role. * Knowledge of computer hardware ...

Oracle

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Mars

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

HR Help Desk Manager

San Francisco, CA · On-site

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

HR Help Desk Manager

San Francisco, CA · On-site

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Info Way Solutions

T Help desk/Service desk

Fremont, CA · On-site

$22 - $29.75/hr

Info Way Solutions is seeking an IT Help Desk/Service Desk professional to provide on-site technical support for users. The role involves troubleshooting hardware and software issues, installing and ...

next page

Showing results 1-20

All JobsHelp Desk Support JobsHelp Desk Support Jobs in Berkeley, CA

Help Desk Support information

See Berkeley, CA salary details

$15

$28

$41

How much do help desk support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk support in Berkeley, CA is $28.35, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $31.78 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, often requiring technical skills, problem-solving abilities, and certifications like CompTIA A+. It offers opportunities for entry-level employment, skill development, and advancement into roles such as network technician or systems administrator.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some college coursework or an associate degree in information technology or related fields. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are essential; certifications like CompTIA A+ can also enhance job prospects.

What job categories do people searching Help Desk Support jobs in Berkeley, CA look for?

The top searched job categories for Help Desk Support jobs in Berkeley, CA are:

What cities near Berkeley, CA are hiring for Help Desk Support jobs?

Cities near Berkeley, CA with the most Help Desk Support job openings:

Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Berkeley, CA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,961 per year, or $28.3 per hour.

Help Desk Support Analyst

Adecco

Dublin, CA • Hybrid

$33 - $38/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Key responsibilities

  • Generate reports and validate data accuracy to meet SLA requirements.

  • Create and validate adhoc reports by writing custom queries and organizing data in MS Excel.

  • Perform detailed analysis of Allocation impact and summarize key findings for Department Leadership.

Job description

Join Adecco in a dynamic, corporate environment located within Dublin, CA. This is an exciting long-term temporary opportunity to work directly with a Fortune 500 company at their Corporate Headquarters. If you have a solid background in help desk support and are looking to advance your career within a reputable organization, this position is ideally suited for you.

 

About the Role:

As a Help Desk Support Analyst you will support the mission to develop and support people, reports, and systems that improve the overall effectiveness of the Allocation Operations department. You will be the main point of contact for data-related reporting and system support needs. You will regularly analyze how the systems and reporting work and will provide data insights that drive high-value business outcomes.

 

Key Responsibilities:

  • Generate reports and validate data is accurate while meeting the Service Level Agreement (SLA).

  • Create and validate adhoc reports by writing custom queries, organizing, and formatting data in MS Excel as per business requirements.

  • Perform detailed analysis of Allocation impact; summarizing and organizing key findings for Department Leadership.

  • Execute processes to manage the implementation of Allocation systems via Allocation software and proprietary Allocation systems.

  • Perform triage of technical issues with Allocation reports, tools, and software and partner with Reporting & System Support Manager on support escalation when needed.

  • Test and validate changes to IT-supported Allocation systems

 

Qualifications:

  • Bachelor’s Degree, preferred

  • 2+ years equivalent work experience

  • Advanced proficiency in MS Office (Word, Excel, Outlook, PowerPoint)

  • Efficient verbal and written communication skills

  • Ability to independently analyze data sets to solve problem and summarize recommendations

  • Proficient with SQL (experience storing, retrieving, and manipulating data)

  • Proficient with VBA, Python, or an equivalent language coding

  • Experience working within a relational database, particularly SQL Server or Oracle

 

Additional Details:

  • Work hours: 8:00 am – 5:00 pm, Monday through Friday.

  • Hybrid work model

  • Parking: On-campus parking available.

  • Environment: Business casual dress code.

 

Why Join Adecco?

This role offers a unique opportunity to gain valuable experience in a corporate setting, with room for professional growth. Adecco supports your career development and provides a collaborative environment where your contributions make a real impact.

If you’re ready to elevate your career with a forward-thinking company and are excited about this opportunity, apply today! We look forward to connecting with motivated professionals eager to make a difference.


Pay Details: $33.00 to $38.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.