ZipRecruiter

Log In

1

Help Desk Support Jobs in Berkeley, CA (NOW HIRING)

SYSTEM SOFT TECHNOLOGIES LLC

Help Desk

San Francisco, CA · On-site

Temporary Technical Support Specialist I (Tech 1) Contract/long term (W2 Only) Onsite San Francisco ... Core Responsibilities Help Desk & User Support * Serve as the first point of contact for support ...

Oracle

HR Help Desk Manager

San Francisco, CA · On-site

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Mars

HR Help Desk Manager

San Francisco, CA · On-site

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

HR Help Desk Manager

San Francisco, CA · On-site

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

next page

Showing results 1-20

All JobsHelp Desk Support JobsHelp Desk Support Jobs in Berkeley, CA

Help Desk Support information

See Berkeley, CA salary details

$15

$28

$41

How much do help desk support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help desk support in Berkeley, CA is $28.35, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $31.78 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, often requiring technical skills, problem-solving abilities, and certifications like CompTIA A+. It offers opportunities for entry-level employment, skill development, and advancement into roles such as network technician or systems administrator.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some college coursework or an associate degree in information technology or related fields. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are essential; certifications like CompTIA A+ can also enhance job prospects.

What are popular job titles related to Help Desk Support jobs in Berkeley, CA?

For Help Desk Support jobs in Berkeley, CA, the most frequently searched job titles are:

What job categories do people searching Help Desk Support jobs in Berkeley, CA look for?

The top searched job categories for Help Desk Support jobs in Berkeley, CA are:

What cities near Berkeley, CA are hiring for Help Desk Support jobs?

Cities near Berkeley, CA with the most Help Desk Support job openings:

Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Berkeley, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,961 per year, or $28.3 per hour.

Help Desk Support Technician

Town School for Boys

San Francisco, CA

$32 - $40/hr

Full-time, Part-time

Re-posted yesterday

Job description

About Town School: Town School for Boys is a K-8 all-boys independent school located in San Francisco with approximately 415 students, of whom 50% come from self-identified families of color, and a faculty: student ratio of 1:6. Our diverse faculty and staff can be characterized by their warmth, collegiality, and dedication to our mission and values. At Town, learning is prized, love of school is essential, and boyhood is celebrated. For more information, please visit our Town Facts page, read about "Why a Boys' School," or learn about our community of belonging.

Position Description:

  • Town School for Boys seeks a part-time Level 1 support technician to support the Technology Team during peak morning hours of operation from 7:30-10:30 AM. 
  • The ideal candidate is highly organized with excellent communication skills and the ability to learn and adapt to technical challenges quickly. 
  • Ultimately, we are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don't believe you meet every one of our qualifications described.

Duties and Responsibilities of the job include:

  • Provide technical support to staff, faculty, and students
  • Maintain and troubleshoot Mac OSX, iOS, and Chrome devices and printers, and other peripherals
  • Support administration and faculty with AV setup and troubleshooting
  • Maintain inventory of department repairs and equipment loans
  • Other duties as assigned

Desired Qualifications and Skills include:

  • Working knowledge of the fundamental operation of relevant software and hardware to support the educational and administrative needs of the school
  • Ability to independently analyze and solve technology issues
  • Demonstrated commitment to ongoing learning and willingness to explore emerging technologies
  • Strong customer service orientation
  • Strong planning and organizational skills and attention to detail
  • Excellent oral and written communication skills

Physical Requirements and Work Environment:

  • Frequently lift up to 30 lb. of computer equipment.
  • Crawl under or around furniture to adjust computer equipment.
  • Climb ladders and reach to adjust computer wiring and perform other tasks.

Non-Discrimination Policy: Town School for Boys admits students of any race, color, religion, or national or ethnic origin to all the rights, privileges, programs, and activities generally accorded or made available to students at the school. The school does not discriminate on the basis of race, color, religion, sexual orientation, or national and ethnic origin in the administration of its educational policies, scholarship programs, athletic and other school-administered programs.

Town School for Boys is an equal opportunity employer. Salary and benefits are commensurate with our peer schools in the San Francisco Bay Area and with similar NAIS schools. Please see the employment section of our website for additional information. 

Salary information: Pay range is $32-40 / hour.

To Apply: 

Please submit materials using the "Apply for this position" button below. Please do not send materials directly elsewhere. Materials should include:

  • Cover letter addressing qualifications and interest in the position 
  • Resume that includes all employment and education informationTo learn more about our faculty culture and community, please visit our Employment page.

Apply