ZipRecruiter

Log In

1

Help Desk Support Jobs in Atlanta, GA (NOW HIRING)

Recruit Up, LLC

Help Desk Manager

Duluth, GA

The majority of the work is customer-facing; you'll also provide first-line internal IT support for US staff, including Microsoft 365 and Zoho administration. What You'll Do * Build the help desk ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human ... This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support ...

4P Consulting Inc

Help Desk Analyst 2

Atlanta, GA

$19.75 - $27/hr

This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support ... Associate degree in a related field OR minimum 2+ years of help desk support * One-year proven ...

4P Consulting Inc

Help Desk Analyst 2

Atlanta, GA

$19.75 - $27/hr

This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support ... Associate degree in a related field OR minimum 2+ years of help desk support * One-year proven ...

Inteliblue

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Help Desk Analyst Location: Conyers, GA Duration: Long Term Interivew Type: WebEx Required Skills ... Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate ...

Aita Consulting Services, Inc

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Skill Matrix Requried Provides technical assistance to both ... Internal customer support involves troubleshooting hardware, software, and connectivity issues. The ...

E Logic

User Support & Training Specialist

Atlanta, GA · On-site

$60K/yr

E-logic is hiring a User Support & Training Specialist to deliver comprehensive tier-1 and tier-2 technical help desk support, build user enablement programs, and author technical documentation for ...

ATLANTICUS

Help Desk Engineer

Atlanta, GA

Atlanticus is seeking a customer-focused, highly motivated Help Desk Engineer to join our ... This role supports a modern enterprise environment consisting of Windows and macOS devices ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Support JobsHelp Desk Support Jobs in Atlanta, GA

Help Desk Support information

See Atlanta, GA salary details

$12

$22

$32

How much do help desk support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk support in Atlanta, GA is $22.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $24.95 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, often requiring technical skills, problem-solving abilities, and certifications like CompTIA A+. It offers opportunities for entry-level employment, skill development, and advancement into roles such as network technician or systems administrator.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some college coursework or an associate degree in information technology or related fields. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are essential; certifications like CompTIA A+ can also enhance job prospects.

What are the most commonly searched types of Help Desk Support jobs in Atlanta, GA?

The most popular types of Help Desk Support jobs in Atlanta, GA are:

What are popular job titles related to Help Desk Support jobs in Atlanta, GA?

For Help Desk Support jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Help Desk Support jobs in Atlanta, GA look for?

The top searched job categories for Help Desk Support jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Help Desk Support jobs?

Cities near Atlanta, GA with the most Help Desk Support job openings:

Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,307 per year, or $22.3 per hour.

Help Desk Technician (Part Time)

Electronic Systems Inc

Duluth, GA • On-site

$18.50 - $24.75/hr

Contractor

Re-posted 20 days ago

Job description

Overview
About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs.
This role is part time (two days per week onsite).
We are seeking a proactive and technically skilled Help Desk Support Technician to serve as a key liaison between our team and the MITs department. This role is responsible for delivering high-quality desktop support, imaging laptops, and resolving hardware and software issues to enhance user productivity. The ideal candidate will have a working knowledge of Microsoft Azure and the confidence to challenge internal teams constructively when addressing support cases.
Responsibilities
  • Act as a liaison between internal teams and MITs to ensure timely resolution of technical issues
  • Image and deploy laptops and other endpoint devices
  • Provide desktop support, diagnosing and resolving hardware/software problems
  • Maintain and install IT equipment to ensure operational efficiency
  • Troubleshoot issues to minimize downtime and improve system reliability
  • Collaborate with IT peers to foster a productive and supportive work environment
  • Apply Azure knowledge to support identity, access, and cloud-based services
  • Escalate and advocate for resolution of complex cases with internal stakeholders

Qualifications
  • High school diploma and
  • 1+ year of related experience

Apply