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Help Desk Support Software Jobs in Oklahoma (NOW HIRING)

Resolve escalated help desk tickets that exceed Level 1 support capabilities * Troubleshoot intermediate to advanced hardware, software, and connectivity issues * Support workstations, laptops ...

Customer Experience Associate II

Bartlesville, OK · On-site

$12.50 - $17.25/hr

... Help Desk / Support experience Knowledge of communication devices/methods such as Broadband, VSAT ... software applications Intermediate knowledge of computer, DSL and VSAT hardware Ability to define ...

Service Desk Analyst

Tulsa, OK · On-site

$43K - $65K/yr

Assists with routine hardware, software, access, connectivity, and workstation-related issues ... Minimum of 1 year of experience in a help desk, service desk, desktop support, or related IT suppor ...

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Help Desk Support Software information

What cities in Oklahoma are hiring for Help Desk Support Software jobs?

Cities in Oklahoma with the most Help Desk Support Software job openings:

Service Desk Operator - Communications

Lawton, OK • On-site

Full-time

Re-posted 14 hours ago


Job description

DEFINITION: The Service Desk Operator serves as the primary point of contact for employees, patients, visitors, vendors, and external callers requiring communication assistance or technology support. This position combines traditional hospital switchboard operations with IT service desk responsibilities, ensuring effective communication, timely incident reporting, and exceptional customer service.

The Service Desk Operator is responsible for answering and directing incoming calls, operating communication systems, managing support tickets, monitoring operational alerts, providing basic technical assistance, and escalating issues to appropriate personnel. This role supports the continuity of hospital operations through effective communication and coordination of support services.

EDUCATION:

         High school diploma or equivalent preferred

         Additional education in Information Technology, Healthcare Administration, Communications, or related field preferred.

REGULATORY REQUIREMENTS (IF APPLICABLE):

MINIMUM QUALIFICATIONS:

         Must comply with all hospital policies and procedures.

         Must maintain patient confidentiality in accordance with HIPAA regulations.

         Must complete all required hospital and departmental training.

PREFERRED QUALIFICATIONS:

         Strong customer service and communication skills.

         Basic computer proficiency and ability to learn multiple software applications.

         Ability to multitask in a fast-paced healthcare environment.

         Ability to maintain composure during emergency situations.

         Strong organizational and documentation skills

         Previous hospital switchboard, call center, help desk, or customer service experience.

         Experience with ticketing systems and IT support processes.

         Knowledge of healthcare communication systems.

         Familiarity with common business applications.