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Help Desk Staff Software Engineer Java Jobs in Detroit, MI

Little Caesars

Help desk Representative

Detroit, MI

$17.25 - $22.25/hr

... staff and/or a supervisor or Manager. You will be part of a team of Help Desk professionals supporting software solutions and third-party delivery service to stores.Key Responsibilities:Provide ...

JVIS

Help Desk Technician

Shelby Township, MI

$18.25 - $24.75/hr

... staff member for resolution or further escalation · Configure, support, and deploy end user ... Experience working with hardware and software in a networked environment is preferred. PHYSICAL ...

General Motors

Staff Software Engineer- Android

Warren, MI · Hybrid

$195K - $298K/yr

As a Staff Android Software Engineer , you'll drive the future of in-vehicle user experiences by ... Deep proficiency in Java and/or Kotlin * Familiarity with Android System Apps, AOSP, Android HALs ...

JVIS USA LLC

Help Desk Technician

Shelby, MI · On-site

$18.25 - $24.75/hr

... staff member for resolution or further escalation • Configure, support, and deploy end user ... Experience working with hardware and software in a networked environment is preferred. PHYSICAL ...

JVIS

Help Desk Technician

Shelby Township, MI

$18.25 - $24.75/hr

... staff member for resolution or further escalation · Configure, support, and deploy end user ... Experience working with hardware and software in a networked environment is preferred. PHYSICAL ...

Mercantile Bank

Help Desk Technician

Troy, MI

$19 - $25.50/hr

Eagerly assist and train internal Mercantile Employees with hardware and software issues and ... A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in ...

Mercantile Bank

Help Desk Technician

Troy, MI · On-site

$19 - $25.75/hr

Eagerly assist and train internal Mercantile Employees with hardware and software issues and ... A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in ...

Mercantile Bank

Help Desk Technician

Troy, MI · On-site

$19 - $25.75/hr

Eagerly assist and train internal Mercantile Employees with hardware and software issues and ... A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in ...

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Help Desk Staff Software Engineer Java information

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$23.3K

$61.3K

$92.1K

How much do help desk staff software engineer java jobs pay per year?

As of Jun 7, 2026, the average yearly pay for help desk staff software engineer java in Detroit, MI is $61,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $71,300.00 per year, depending on experience, location, and employer.

What is the difference between Help Desk Staff Software Engineer Java vs Help Desk Technician?

AspectHelp Desk Staff Software Engineer JavaHelp Desk Technician
Primary RoleDevelops, maintains, and troubleshoots Java-based software applicationsProvides technical support and resolves hardware/software issues for end-users
Required SkillsJava programming, problem-solving, software troubleshootingBasic hardware/software knowledge, customer service skills
Work EnvironmentIT departments, software development teamsHelp desks, technical support centers
CertificationsJava certifications, IT support certificationsCompTIA A+, ITIL

Help Desk Staff Software Engineer Java focuses on software development and troubleshooting Java applications, while Help Desk Technician provides end-user support for hardware and software issues. Both roles require technical knowledge, but the former emphasizes programming skills, whereas the latter centers on customer service and basic technical support.

Help Desk Staff Software Engineer Java jobs near you
Help desk Representative

Help desk Representative

Little Caesars

Detroit, MI

$17.25 - $22.25/hr

Full-time

Posted 13 days ago

Little Caesars rating

4.5

Company rating: 4.5 out of 10

Based on 933 frontline employees who took The Breakroom Quiz

88th of 103 rated fast food restaurants

Job description

Job Summary:In this role, you will provide troubleshooting assistance and support related to specific software and peripherals of the Caesar Vision POS product and on-demand food delivery service used by corporate and franchisee stores around the world. You will be responsible for logging inquiries and responding to basic queries, running diagnostic tests, isolating problems, determining solutions and/or resolving simple issues. When possible, you will implement the solution, guide the caller to how to implement the solution and resolve customer service issues, however, you will be expected to escalate more complex problems to more experienced staff and/or a supervisor or Manager.

You will be part of a team of Help Desk professionals supporting software solutions and third-party delivery service to stores.Key Responsibilities:Provide client support and technical assistance for basic incomingqueries and issues related to the computer software, hardware and on-demand food delivery service.Analyze issues, ask appropriate questions and problem-solving methodologies. Walk the customer through problem-solving process and attempt to isolate the problem and identify solution, if possible. If unable to solve the issue, refer to more experienced staff.Troubleshoot problems as well as provide application support to end-users.Follow up with client and/or customer to ensure issue was resolved to their satisfaction.Provide excellent client service to corporate, franchisee stores and delivery service customers.Support clients on various work schedules that may include 24 x 7 support to international stores, franchisees and customers.Respond to queries using phones, email or other methods of communication.Provide basic instruction and support to clients with computer peripherals related to Caesar Vision products or delivery service customers.Log all issues identified in Service Now call tracking system.Report all trend calls to Supervisor or Manager Help Desk.Required Knowledge, Skills and Abilities:High school education or equivalent.Evidence of knowledge and experience with call center software.Customer, client or call center environment experience with the ability to problem-solve with customers and an understanding of when to escalate questions or issues.Evidence of the ability to be collaborative with, and communicate clearly and effectively, with all types and levels of store personnel and delivery service customers who contact the help desk.Demonstrated ability to listen, ask questions, follow-up and address client concerns.Evidence of customer focused orientation with excellent phone etiquette and experience dealing with frustrated or difficult customers.Must demonstrate experience in a fast-paced workplace and ability to be flexible and responsive.Evidence of ability to communicate technical information to non-technical store personnel that contact the help desk.Evidence of organizational skills with the ability to prioritize workload and handle multiple priorities concurrently.Proven ability to function in a team environment, supporting team members when needed.Experience with Service Now call tracking system is preferred.Disclaimer:The above is intended to describe the general content of and requirements for the performance of this job.It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.All items listed above are illustrative and not comprehensive.They are not contractual in nature and are subject to change at the discretion of Little Caesars Enterprises Inc.Little Caesar Enterprises, Inc.

is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.This company participates in E-Verify. Click on any of the links below to view or print the full poster.

E-Verify and Right to Work. PRIVACY POLICY

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