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Help Desk Staff Software Engineer Java Jobs in Virginia

ActioNet

Help Desk Manager Level I

Arlington, VA

Train and mentor help desk staff to improve technical skills and customer service. * Track and ... Basic knowledge of IT systems, including Windows, macOS, and common productivity software.

ActioNet

Help Desk Manager Level I

Rosslyn, VA

Train and mentor help desk staff to improve technical skills and customer service. * Track and ... Basic knowledge of IT systems, including Windows, macOS, and common productivity software.

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

Define team goals and lead staff to achieve desired results while being held accountable for team ... Ability to quickly learn new software and IT concepts * Strong problem-solving and decision-making ...

Leidos

Help Desk Manager

Reston, VA

$92K - $166K/yr

Define team goals and lead staff to achieve desired results while being held accountable for team ... Ability to quickly learn new software and IT concepts * Strong problem-solving and decision-making ...

Leidos

Help Desk Manager

Burke, VA

$92K - $166K/yr

Define team goals and lead staff to achieve desired results while being held accountable for team ... Ability to quickly learn new software and IT concepts * Strong problem-solving and decision-making ...

Leidos

Help Desk Manager

Sterling, VA

$92K - $166K/yr

Define team goals and lead staff to achieve desired results while being held accountable for team ... Ability to quickly learn new software and IT concepts * Strong problem-solving and decision-making ...

Leidos

Help Desk Manager

Manassas, VA

$92K - $166K/yr

Define team goals and lead staff to achieve desired results while being held accountable for team ... Ability to quickly learn new software and IT concepts * Strong problem-solving and decision-making ...

Leidos

Help Desk Manager

Falls Church, VA

$92K - $166K/yr

Define team goals and lead staff to achieve desired results while being held accountable for team ... Ability to quickly learn new software and IT concepts * Strong problem-solving and decision-making ...

Leidos

Help Desk Manager

Chantilly, VA

$92K - $166K/yr

Define team goals and lead staff to achieve desired results while being held accountable for team ... Ability to quickly learn new software and IT concepts * Strong problem-solving and decision-making ...

Leidos

Help Desk Manager

Merrifield, VA

$92K - $166K/yr

Define team goals and lead staff to achieve desired results while being held accountable for team ... Ability to quickly learn new software and IT concepts * Strong problem-solving and decision-making ...

Leidos

Help Desk Manager

Springfield, VA

$92K - $166K/yr

Define team goals and lead staff to achieve desired results while being held accountable for team ... Ability to quickly learn new software and IT concepts * Strong problem-solving and decision-making ...

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Help Desk Staff Software Engineer Java information

What is the difference between Help Desk Staff Software Engineer Java vs Help Desk Technician?

AspectHelp Desk Staff Software Engineer JavaHelp Desk Technician
Primary RoleDevelops, maintains, and troubleshoots Java-based software applicationsProvides technical support and resolves hardware/software issues for end-users
Required SkillsJava programming, problem-solving, software troubleshootingBasic hardware/software knowledge, customer service skills
Work EnvironmentIT departments, software development teamsHelp desks, technical support centers
CertificationsJava certifications, IT support certificationsCompTIA A+, ITIL

Help Desk Staff Software Engineer Java focuses on software development and troubleshooting Java applications, while Help Desk Technician provides end-user support for hardware and software issues. Both roles require technical knowledge, but the former emphasizes programming skills, whereas the latter centers on customer service and basic technical support.

What cities in Virginia are hiring for Help Desk Staff Software Engineer Java jobs? Cities in Virginia with the most Help Desk Staff Software Engineer Java job openings:
Help Desk Staff Software Engineer Java jobs near you
Help Desk Manager Level I

Help Desk Manager Level I

ActioNet

Arlington, VA

Full-time

Posted 7 days ago

Job description

Position:  Helpdesk Manager - Level I

Location: Rosslyn, VA

Clearance:  Secret

 
 
The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective resolution of end-user technical issues, monitoring ticket workflows, and maintaining customer satisfaction. The Level I manager works closely with IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs).  Duties are:
  • Supervise the daily operations of the help desk team, ensuring timely resolution of support tickets.
  • Monitor ticket queues and assign tasks to team members based on priority and expertise.
  • Provide first-line escalation support for unresolved or complex technical issues.
  • Train and mentor help desk staff to improve technical skills and customer service.
  • Track and report on help desk performance metrics, such as response times and resolution rates.
  • Ensure compliance with SLAs and organizational policies for IT support.
  • Maintain documentation of help desk processes, procedures, and troubleshooting guides.
  • Collaborate with IT teams to escalate and resolve system-wide issues.
  • Assist in the implementation of new help desk tools and technologies.
  • Foster a positive and professional work environment to enhance team performance.
Professional Qualifications/Skills  
  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Minimum of 2 years of experience in IT support or help desk operations.
  • Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.
  • Basic knowledge of IT systems, including Windows, macOS, and common productivity software.
  • Excellent communication and interpersonal skills to interact with end users and team members. S
  • Strong organizational and time management skills to handle multiple priorities.
  • Experience in training and mentoring staff is preferred.
  • Familiarity with ITIL or other IT service management frameworks is a plus.
  • Relevant certifications, such as CompTIA A+ or ITIL Foundation, are desirable.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
 

 Why ActioNet?

It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in the row.

What's in It For You?

As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

 Are you ready to make a difference?

 ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

 

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