ZipRecruiter

Log In

1

Help Desk Professional Jobs in Ladera Ranch, CA (NOW HIRING)

iFlow Inc

Service Desk Administrator

Irvine, CA · On-site

... IT - Help develop IT tools and processes to promote efficient and effective end user support ... Provide professional and empathetic technical support to our end users while managing service ...

New

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$21.25 - $28.75/hr

Our talented staff of environmental professionals perform projects nationwide and internationally. Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT support ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$60K - $73K/yr

Our talented staff of environmental professionals perform projects nationwide and internationally. Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT support ...

Tilly's

IS Helpdesk Technician

Irvine, CA · On-site

$19 - $21/hr

If you have 1-2 years of help desk experience, strong problem-solving skills, and enjoy working in ... Maintains exemplary degree of professionalism with all company employees. * Ability to define ...

New

Redwood Trust, Inc.

Sr. Service Desk Engineer

Irvine, CA · On-site

$100 - $130/hr

... DESK ENGINEER Redwood Trust, Inc. (NYSE: RWT) is a specialty finance company focused on making ... Our employees are a team of disciplined, dedicated and talented professionals who do what it takes ...

Redwood Trust Inc

Sr. Service Desk Engineer

Irvine, CA · On-site

$100K - $130K/yr

SERVICE DESK ENGINEER Redwood Trust, Inc. (NYSE: RWT) is a specialty finance company focused on ... Our employees are a team of disciplined, dedicated and talented professionals who do what it takes ...

Redwood Trust Inc

Sr. Service Desk Engineer

Irvine, CA · On-site

$100K - $130K/yr

SERVICE DESK ENGINEER Redwood Trust, Inc. (NYSE: RWT) is a specialty finance company focused on ... Our employees are a team of disciplined, dedicated and talented professionals who do what it takes ...

ICONMA

IT Specialist

Irvine, CA · On-site

... help desk tickets and internal IT tasks. Responsibilities : • Wired/Wireless networks, VPN ... Company : ABOUT ICONMA provides Professional Staffing Services & Project-Based Solutions for a ...

Kinetic Personnel Group

Be Seen First

Front Desk Administrator

Costa Mesa, CA · On-site

$20 - $26/hr

Front Desk Administrator Work Schedule: Monday-Friday, Onsite About the Position Growing ... in creating a professional first impression for our company while helping keep the day-to-day ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Professional JobsHelp Desk Professional Jobs in Ladera Ranch, CA

Help Desk Professional information

See Ladera Ranch, CA salary details

$13

$24

$36

How much do help desk professional jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk professional in Ladera Ranch, CA is $24.61, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.60 per hour, depending on experience, location, and employer.

What is a help desk professional?

Help Desk Professionals are IT specialists who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support requests, diagnosing problems, and escalating complex issues to higher-level technical staff. Help Desk Professionals play a crucial role in ensuring smooth IT operations and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a help desk professional?

To thrive as a Help Desk Professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for ensuring timely and efficient support, maintaining user satisfaction, and minimizing organizational downtime.

What are some common challenges faced by help desk professionals and how can they be managed?

Help Desk Professionals often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it is important to prioritize tasks, leverage ticketing systems effectively, and continuously update technical knowledge. Developing strong communication and problem-solving skills can also help in providing clear solutions and maintaining a positive user experience.

What is the difference between Help Desk Professional vs Technical Support Specialist?

AspectHelp Desk ProfessionalTechnical Support Specialist
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco certifications
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate ITTech companies, hardware vendors
Search & Comparison IntentCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

Help Desk Professionals primarily handle customer inquiries, basic troubleshooting, and support via phone or remote tools. Technical Support Specialists often focus on more complex technical issues, including hardware and software troubleshooting, sometimes requiring specialized certifications. Both roles are essential in IT support, but they differ in complexity and technical depth.

What job can I get after help desk professional?

After working as a Help Desk Professional, common career paths include roles such as IT Support Specialist, Network Administrator, Systems Analyst, or Technical Support Manager. These positions often require additional certifications like CompTIA A+ or Network+ and involve more advanced troubleshooting, network management, or team leadership responsibilities.

What are the most commonly searched types of Help Desk jobs in Ladera Ranch, CA?

The most popular types of Help Desk jobs in Ladera Ranch, CA are:

What cities near Ladera Ranch, CA are hiring for Help Desk Professional jobs?

Cities near Ladera Ranch, CA with the most Help Desk Professional job openings:

Help Desk Professional jobs near you

IT Help Desk Technician (MSP) - Level 2

K2 Staffing

Carlsbad, CA • On-site

Full-time

Re-posted 2 days ago

Job description

Summary

Our client is a family-owned, community-focused MSP (Managed Services Provider) that has serviced the coastal San Diego area since 2007. They provide 24/7 remote and on-site IT support, cybersecurity, network services, cloud consulting, and hardware/software management for local small and medium-sized businesses. Their engineers offer peace of mind, expert guidance, and scalable solutions tailored to client needs. They are currently in need of an IT Help Desk Support Technician (Level 2), with previous MSP experience, to join their team.

Duties & Responsibilities
  • Escalated ticket resolution: Handle Level 2 incidents that frontline techs cant resolve.
  • Remote & onsite support: Provide both remote troubleshooting and occasional in-person service.
  • User onboarding/offboarding: Configure laptops/desktops, create user accounts in Active Directory, Microsoft 365, and Google Workspace.
  • Server and network support: Assist in deploying and diagnosing Windows Servers (20162022), AD, Exchange, file servers, VPN, basic LAN/WAN infrastructure, firewalls, routers, and switches .
  • Security & patching: Install antivirus, apply patches, monitor alerts/remediation, and assist with security measures .
  • RMM/PSA tools: Use remote monitoring (e.g., Kaseya, ConnectWise, Ninja) and ticketing systems (e.g., Autotask, ConnectWise Manage) to manage systems and document work.
  • Documentation & knowledge-sharing: Log detailed tickets, maintain IT documentation, contribute to knowledge base articles
  • Collaboration & escalation: Work alongside senior engineers, escalate complex issues efficiently, support projects under guidance.
Qualifications & Requirements
  • Experience
    • 23 years in MSP or equivalent IT service desk roles.
    • Hands-on experience with Windows (10/11) and server OS (Windows Server 20162022), Active Directory, Microsoft365, Exchange, basic networking, and hardware troubleshooting.
    • Familiarity with RMM/PSA tools for monitoring and ticket management.
    • Experience in client communication and user-facing support.
  • Technical Skills
    • Proficiency in OS deployment, patch management, malware removal, and event log analysis.
    • Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VLANs, WAN/LAN setup.
    • Familiar with virtualization platforms (VMware, Hyper-V) and cloud services (Azure, M365, G Suite).
  • Certifications
    • CompTIA A+, Network+, Security+.
    • Microsoft credentials like Modern Desktop Administrator Associate, MCSA, MCSE, MCITP.
    • Cisco certifications (CCNA), VMware certification (VCP), or Microsoft Azure role-based certs.
  • Professional Skills
    • Strong troubleshooting, documentation, and multi-tasking abilities.
    • Excellent verbal/written communication with both technical and non-technical audiences .
    • Customer service orientationempathy, follow-through, and client satisfaction .
    • Ability to work independently and collaboratively within a team setting .
Ideal Candidate Snapshot
  • 24 years MSP help desk experience
  • CompTIA A+ / Network+ (required), Security+, M365/O365 admin, DC/AD, Cisco/VMware certs (a big plus)
  • Skilled with RMM/PSA tools and supporting server, desktop, and networking environments
  • Excellent communicator, well-documented, proactive, and service-minded
If youre seeking a crucial role in a growing local MSP with diverse technologies and client exposure, our client would love to meet you!
Employment Type: Full time Location: Carlsbad, CA