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Help Desk Level Two Jobs in Reston, VA (NOW HIRING)

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Contractor shall identify a full-time Help Desk Lead who will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone ...

Marathon TS

Help Desk Lead

Quantico, VA · On-site

Help Desk Lead Marathon TS is looking for a Help Desk Lead to support our client in Quantico, VA ... Must be certified at IAT Level II (Security+ or other certification satisfying DoD 8570 ...

TEEMA

Help Desk Specialist II- Tier 2 Support

Ashburn, VA · On-site

$61K - $64K/yr

As a Help Desk Specialist II, you'll provide second-level technical support for escalated incidents and service requests received through ticketing systems and live transfers. You'll troubleshoot ...

OneGlobe LLC

Help Desk Analyst - Tier II

Washington, DC · On-site

$23.25 - $31.75/hr

As a Help Desk Tier 2 Analyst, the successful candidate will be a member of the support team which ... We are an AWS Partner Network Advanced Tier Consulting Partner, CMMI-DEV Level 3 appraised, and ...

ONEGLOBE LLC

Help Desk Analyst - Tier II

Washington, DC · On-site

$23.25 - $31.75/hr

Description As a Help Desk Tier 2 Analyst, the successful candidate will be a member of the support ... We are an AWS Partner Network Advanced Tier Consulting Partner, CMMI-DEV Level 3 appraised, and ...

IC-CAP LLC

Help Desk Specialist 2 102-014

Arlington, VA · On-site

Help Desk Specialist 2 provides support to end users on a variety of issues. Identifies, researches ... IAT Level II Security Clearance: * Active TS/SCI and the willingness to sit for a polygraph, if ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$20.75 - $28/hr

Provide exceptional first-level technical support to NVR team members through the Help Desk ... Job Qualifications * 2+ years in technical support, IT help desk or similar technical roles

S2Technologies

Help Desk Specialist

Washington, DC

Position Title: Help Desk Specialist Position Overview: S2Technologies is seeking a Help Desk ... DoD 8570 IAT-II certification required (e.g., Security+, CCNA-Sec). Preferred Skills: * Additional ...

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All JobsHelp Desk Level Two JobsHelp Desk Level Two Jobs in Reston, VA

Help Desk Level Two information

See Reston, VA salary details

$13

$24

$35

How much do help desk level two jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for help desk level two in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What jobs pay $10,000 a month without a degree?

Help Desk Level Two roles typically do not pay $10,000 a month without specialized experience or certifications. High-paying jobs in this range often require advanced skills, certifications, or experience in fields like technology sales, software development, or specialized IT roles. Most positions paying that much without a degree are in sales, entrepreneurship, or highly skilled trades rather than entry-level help desk roles.

What is a Level 2 help desk issue?

A Level 2 help desk issue involves more complex technical problems that cannot be resolved by Level 1 support. It typically requires specialized knowledge, troubleshooting skills, and access to advanced tools or systems to diagnose and fix hardware, software, or network issues.

What are the key skills and qualifications needed to thrive as a Help Desk Level Two professional, and why are they important?

To thrive as a Help Desk Level Two professional, you need solid troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate's degree or relevant certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and diagnostic utilities is often required. Strong communication, patience, and problem-solving abilities help you resolve complex technical issues and support end users effectively. These skills are crucial for efficiently addressing escalated IT problems, ensuring minimal downtime, and maintaining user satisfaction.

What is Level 1 Level 2 and Level 3 support?

Help Desk Level 1 support involves basic troubleshooting and initial customer contact, handling common issues and providing standard solutions. Level 2 support handles more complex problems requiring deeper technical knowledge, often involving remote diagnostics. Level 3 support addresses advanced issues, typically involving specialized experts or engineers to resolve complex or persistent problems.

What are Help Desk Level Two technicians?

Help Desk Level Two technicians are IT support professionals who handle more complex technical issues that cannot be resolved by Level One support. They typically have deeper technical knowledge and troubleshooting skills, allowing them to solve software, hardware, and network problems. These technicians may also assist with system installations, configurations, and escalate unresolved issues to higher-level IT staff if necessary. Their role is crucial for maintaining efficient IT operations and ensuring user satisfaction.

What is a Level 2 help desk job description?

A Level 2 help desk technician handles more complex technical issues that cannot be resolved by Level 1 support, including troubleshooting hardware, software, and network problems. They often use remote tools, document solutions, and may escalate unresolved issues to higher-level support or specialized teams. Strong technical knowledge, problem-solving skills, and familiarity with ticketing systems are essential for this role.

What are the typical challenges faced by a Help Desk Level Two technician, and how can they be addressed?

Help Desk Level Two technicians often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while ensuring timely resolution and effective communication with both end-users and Level One support teams. To address these challenges, technicians should develop strong problem-solving skills, maintain clear documentation, and foster collaboration with other IT specialists. Staying current with system updates and participating in ongoing training can also help Level Two technicians handle escalated issues more efficiently.

What is the difference between Help Desk Level Two vs Help Desk Level One?

AspectHelp Desk Level TwoHelp Desk Level One
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, ITIL Foundation
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical supportBasic troubleshooting, ticket logging, first contact support
Work EnvironmentHelp desk, IT support teams, technical departmentsHelp desk, customer service, support centers
Skills NeededTechnical troubleshooting, communication, problem-solvingCustomer service, basic technical knowledge

Help Desk Level Two professionals handle more complex technical issues, escalate problems, and provide advanced support, whereas Help Desk Level One staff focus on initial contact, basic troubleshooting, and ticket management. Level Two roles require more technical certifications and experience, making them suitable for those seeking to advance in IT support careers.

What cities near Reston, VA are hiring for Help Desk Level Two jobs? Cities near Reston, VA with the most Help Desk Level Two job openings:
Help Desk Level Two jobs near you

Help Desk Lead

RecruitTalent LLC.

Washington, DC • On-site

$40 - $55/hr

Contractor

Posted 4 days ago

Job description

The Contractor shall identify a full-time Help Desk Lead who will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone and e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix)), and Asset Management.

  • The Help Desk Lead shall lead a team of technicians providing broad-based technical support to end-users of networks, systems, and related services. The Service Desk Manager shall provide support to a customer base of over 3,200 users in a high-profile environment.
  • The Help Desk Lead is required to be onsite at the Fairchild Building in downtown Washington, DC five (5) days per week.

The Help Desk Lead shall:

  • Possess Information Technology Infrastructure Library V4 (ITIL 4) certification at time of proposal submission.
  • Have a minimum of 5-8 years’ overall experience with increasing responsibilities in information systems management.
  • Possess 3-5 yearssupervisory experience
  • Possess a Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or other relevant discipline or related field
  • Possess an industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), Help Desk Institute (HDI) certification, or equivalent
  • Have expert working knowledge of ServiceNow
  • Have experience in a quality assurance environment that includes, at a minimum, knowledge of: customer satisfaction tracking; user complaint and monitoring programs; and quality control programs
  • Possess excellent written and verbal communication skills, including experience in presenting material to senior Government officials
  • Have proven experience with manpower utilization, training, problem resolution, and employee relations (including teaming partners or sub-Contractors)