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Help Desk Level Two Jobs in Virginia (NOW HIRING)

Abacus Technology

Help Desk Technician

Quantico, VA

$21.25 - $28.50/hr

Overview Abacus Technology is seeking a Help Desk Technician to provide technical support for the ... Must be certified at IAT Level II (Security+ or other certification satisfying DoD 8140 ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Supervise Tier 1/2 support staff * Develop help desk procedures * Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support experience, with 4+ in management

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Supervise Tier 1/2 support staff * Develop help desk procedures * Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support experience, with 4+ in management

IC-CAP LLC

Help Desk Specialist 2 102-014

Arlington, VA · On-site

Help Desk Specialist 2 provides support to end users on a variety of issues. Identifies, researches ... IAT Level II Security Clearance: * Active TS/SCI and the willingness to sit for a polygraph, if ...

Iron Bow Technologies

Help Desk Manager

Herndon, VA · On-site

THE HIGH LEVEL Iron Bow Technologies is seeking an experienced Help Desk Manger to support an existing, long-term Federal Government customer, the Department of Justice (DOJ) Civil Division (CIV) to ...

TEEMA

Help Desk Specialist II- Tier 2 Support

Ashburn, VA · On-site

$61K - $64K/yr

As a Help Desk Specialist II, you'll provide second-level technical support for escalated incidents and service requests received through ticketing systems and live transfers. You'll troubleshoot ...

SiloSmashers

Help Desk Manager

Arlington, VA · On-site

Supervise Tier 1/2 support staff * Develop help desk procedures * Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support experience, with 4+ in management

Marathon TS

Help Desk Lead

Quantico, VA · On-site

Help Desk Lead Marathon TS is looking for a Help Desk Lead to support our client in Quantico, VA ... Must be certified at IAT Level II (Security+ or other certification satisfying DoD 8570 ...

Regent University

Help Desk Technician

Virginia Beach, VA · On-site

$19 - $25.50/hr

Help Desk Technician Job no: 50000400 Work type: Full time Location: Virginia Beach Categories ... College-level training and/or bachelor's degree required * Previous customer service experience ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$20.75 - $28/hr

Provide exceptional first-level technical support to NVR team members through the Help Desk ... Job Qualifications * 2+ years in technical support, IT help desk or similar technical roles

Regent University

Help Desk Technician

Virginia Beach, VA

$19 - $25.50/hr

Help Desk Technician Apply now Job no: 50000400 Work type: Full time Location: Virginia Beach ... College-level training and/or bachelor's degree required * Previous customer service experience ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... DoD IAT Level II Certification is required. * Secret Clearance is required. Preferred ...

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All JobsHelp Desk Level Two JobsHelp Desk Level Two Jobs in Virginia

Help Desk Level Two information

What jobs pay $10,000 a month without a degree?

Help Desk Level Two roles typically do not pay $10,000 a month without specialized experience or certifications. High-paying jobs in this range often require advanced skills, certifications, or experience in fields like technology sales, software development, or specialized IT roles. Most positions paying that much without a degree are in sales, entrepreneurship, or highly skilled trades rather than entry-level help desk roles.

What is a Level 2 help desk issue?

A Level 2 help desk issue involves more complex technical problems that cannot be resolved by Level 1 support. It typically requires specialized knowledge, troubleshooting skills, and access to advanced tools or systems to diagnose and fix hardware, software, or network issues.

What are the key skills and qualifications needed to thrive as a Help Desk Level Two professional, and why are they important?

To thrive as a Help Desk Level Two professional, you need solid troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate's degree or relevant certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and diagnostic utilities is often required. Strong communication, patience, and problem-solving abilities help you resolve complex technical issues and support end users effectively. These skills are crucial for efficiently addressing escalated IT problems, ensuring minimal downtime, and maintaining user satisfaction.

What is Level 1 Level 2 and Level 3 support?

Help Desk Level 1 support involves basic troubleshooting and initial customer contact, handling common issues and providing standard solutions. Level 2 support handles more complex problems requiring deeper technical knowledge, often involving remote diagnostics. Level 3 support addresses advanced issues, typically involving specialized experts or engineers to resolve complex or persistent problems.

What are Help Desk Level Two technicians?

Help Desk Level Two technicians are IT support professionals who handle more complex technical issues that cannot be resolved by Level One support. They typically have deeper technical knowledge and troubleshooting skills, allowing them to solve software, hardware, and network problems. These technicians may also assist with system installations, configurations, and escalate unresolved issues to higher-level IT staff if necessary. Their role is crucial for maintaining efficient IT operations and ensuring user satisfaction.

What is a Level 2 help desk job description?

A Level 2 help desk technician handles more complex technical issues that cannot be resolved by Level 1 support, including troubleshooting hardware, software, and network problems. They often use remote tools, document solutions, and may escalate unresolved issues to higher-level support or specialized teams. Strong technical knowledge, problem-solving skills, and familiarity with ticketing systems are essential for this role.

What are the typical challenges faced by a Help Desk Level Two technician, and how can they be addressed?

Help Desk Level Two technicians often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while ensuring timely resolution and effective communication with both end-users and Level One support teams. To address these challenges, technicians should develop strong problem-solving skills, maintain clear documentation, and foster collaboration with other IT specialists. Staying current with system updates and participating in ongoing training can also help Level Two technicians handle escalated issues more efficiently.

What is the difference between Help Desk Level Two vs Help Desk Level One?

AspectHelp Desk Level TwoHelp Desk Level One
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, ITIL Foundation
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical supportBasic troubleshooting, ticket logging, first contact support
Work EnvironmentHelp desk, IT support teams, technical departmentsHelp desk, customer service, support centers
Skills NeededTechnical troubleshooting, communication, problem-solvingCustomer service, basic technical knowledge

Help Desk Level Two professionals handle more complex technical issues, escalate problems, and provide advanced support, whereas Help Desk Level One staff focus on initial contact, basic troubleshooting, and ticket management. Level Two roles require more technical certifications and experience, making them suitable for those seeking to advance in IT support careers.

What cities in Virginia are hiring for Help Desk Level Two jobs? Cities in Virginia with the most Help Desk Level Two job openings:
Help Desk Level Two jobs near you

Customer Technical Support Specialist (Help Desk)

Bowhead

King George, VA • On-site

Full-time

Posted 3 days ago

Job description

Overview

CUSTOMER TECHNICAL SUPPORT SPECIALIST (HELP DESK) (RDTE)

Bowhead is seeking a Customer Technical Support Specialist (Help Desk) in Dahlgren, VA to provide customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users to our designated customers. As a key member of the IT Support Team, the Help Desk Specialist will manage accounts, networks, and security, ensuring seamless connectivity across multiple environments, including uRDTE, cRDTE, SDREN, and NMCI. The ideal candidate will safeguard network integrity, enforce security compliance, and ensure reliable access for users.

Responsibilities
  • Provide on-site and remote desktop support focused on RDT&E connectivity.
  • Offer phone support for RDT&E connectivity and Active Directory domain account management.
  • Assign and maintain IP addresses in the IPA Database as requested.
  • Utilize the ServiceNow ticketing system to track trouble calls.
  • Assist in developing and maintaining Standard Operating Procedures (SOPs) for user assistance.
  • Execute full-lifecycle account management (create, update, disable, re-enable).
  • Control security groups and file shares across uRDTE, cRDTE, and SDREN.
  • Conduct account lookups via read-only AD and coordinate status changes with delegated authorities.
  • Manage IP assignments via the IPA database and validate MAC addresses to ensure separation of duties.
  • Use ServiceNow daily for incident routing, service request fulfillment, and workflow automation.
  • Monitor Cisco ISE and Splunk dashboards for device profiling and compliance with Quarantine/Comply-to-Connect (C2C) policies.
  • Oversee the secure lifecycle of physical access tokens, including ordering, issuing, and revoking SIPR and ALT tokens.
  • Develop and maintain SOPs for user assistance to ensure compliant processes.
Qualifications
  • High School Diploma required
  • Two to five (2-5) years of hands-on experience in LAN/WAN computer system installation, maintenance, and administration.
  • Active DoD 8570 IAT Level II certification (e.g., Security+ CE, CySA+, CCNA Security) required at the time of hire.
  • Familiarity with Department of Defense networking environments, protocols, and security accreditation standards.
  • Exceptional ability to convey technical information effectively to both technical and non-technical users.

Physical Demands:

  • Must be able to lift up to 10-15 pounds 
  • Must be able to stand and walk for prolonged amounts of time
  • Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain and maintain a security clearance at the Secret level. US Citizenship is a requirement for this contract. 

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Employment Type: FULL_TIME

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