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Help Desk Level Two Jobs in Connecticut (NOW HIRING)

Acusensus United States

Helpdesk Support

East Hartford, CT · Remote

$19.75 - $26.50/hr

Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of ... Motivation and drive with a passion for delivering a high level of service. * Availability to work ...

Acusensus United States

Helpdesk Support

East Hartford, CT · On-site

$19.75 - $26.50/hr

Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of ... Motivation and drive with a passion for delivering a high level of service. * Availability to work ...

Wellington Steele & Associates

Helpdesk Analyst

Orange, CT · On-site

$40K - $55K/yr

Overview Help Desk Administrator Compensation depends on expereince: Range from $40k-$55k Position ... Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing ...

Complete IT Evolved

Support Desk Technician

Branford, CT · On-site

$46K - $55K/yr

This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote ...

Complete Network Support

Support Desk Technician

Branford, CT · On-site

$19.75 - $26.75/hr

This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote ...

Complete IT Evolved

Support Desk Technician

Branford, CT · On-site

$19.75 - $26.75/hr

This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote ...

Doncasters

NDT XRAY Level II

Groton, CT · On-site

$17.25 - $22.75/hr

NDT XRAY Level II Are you an experienced NDT XRAY Level 2 professional looking for your next ... You will also support training initiatives, assist with audits and help maintain compliance with ...

COMMUNITY RENEWAL TEAM INC

Clinician - Level 2

Hartford, CT · On-site

$55K - $72K/yr

Clinician -- Level 2 DEPARTMENT: Clinical Services FLSA STATUS: Exempt PAY GRADE: 10 GENERAL ... Knowledge of substance use and target population helpful. Counseling background preferred. Ability ...

TEKsystems

IT Support Technician

Hartford, CT

$23 - $30/hr

Description Seeking a Level 2 Onsite Support Technician based in the Norwalk, CT area who can ... desk support,Help desk,Network infrastructure,virtualization,vmware Additional Skills ...

New

TEKsystems

It Support Technician

Norwalk, CT

$23 - $30/hr

Description Seeking a Level 2 Onsite Support Technician based in the Norwalk, CT area who can ... desk support,Help desk,Network infrastructure,virtualization,vmware Additional Skills ...

New

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All JobsHelp Desk Level Two JobsHelp Desk Level Two Jobs in Connecticut

Help Desk Level Two information

What is a help desk level two?

Help Desk Level Two technicians are IT support professionals who handle more complex technical issues that cannot be resolved by Level One support. They typically have deeper technical knowledge and troubleshooting skills, allowing them to solve software, hardware, and network problems. These technicians may also assist with system installations, configurations, and escalate unresolved issues to higher-level IT staff if necessary. Their role is crucial for maintaining efficient IT operations and ensuring user satisfaction.

What are the typical challenges faced by a help desk level two technician, and how can they be addressed?

Help Desk Level Two technicians often encounter complex technical issues that require in-depth troubleshooting beyond basic support. A common challenge is balancing multiple high-priority tickets while ensuring timely resolution and effective communication with both end-users and Level One support teams. To address these challenges, technicians should develop strong problem-solving skills, maintain clear documentation, and foster collaboration with other IT specialists. Staying current with system updates and participating in ongoing training can also help Level Two technicians handle escalated issues more efficiently.

What are the key skills and qualifications needed to thrive as a help desk level two professional, and why are they important?

To thrive as a Help Desk Level Two professional, you need solid troubleshooting skills, in-depth knowledge of operating systems and networks, and typically an associate's degree or relevant certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and diagnostic utilities is often required. Strong communication, patience, and problem-solving abilities help you resolve complex technical issues and support end users effectively. These skills are crucial for efficiently addressing escalated IT problems, ensuring minimal downtime, and maintaining user satisfaction.

What is the difference between Help Desk Level Two vs Help Desk Level One?

AspectHelp Desk Level TwoHelp Desk Level One
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, ITIL Foundation
ResponsibilitiesAdvanced troubleshooting, issue escalation, technical supportBasic troubleshooting, ticket logging, first contact support
Work EnvironmentHelp desk, IT support teams, technical departmentsHelp desk, customer service, support centers
Skills NeededTechnical troubleshooting, communication, problem-solvingCustomer service, basic technical knowledge

Help Desk Level Two professionals handle more complex technical issues, escalate problems, and provide advanced support, whereas Help Desk Level One staff focus on initial contact, basic troubleshooting, and ticket management. Level Two roles require more technical certifications and experience, making them suitable for those seeking to advance in IT support careers.

How long does it take to become a help desk level two?

Becoming a Help Desk Level Two typically requires 1 to 3 years of experience in IT support, along with developing skills in troubleshooting, networking, and customer service. Many professionals obtain certifications such as CompTIA A+ or Network+ to advance to this role more quickly.

What cities in Connecticut are hiring for Help Desk Level Two jobs?

Cities in Connecticut with the most Help Desk Level Two job openings:

Help Desk Level Two jobs near you

Helpdesk Support

Acusensus United States

East Hartford, CT • Remote

$19.75 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

About us
Acusensus pioneers intelligent road safety enforcement solutions that can be rapidly deployed to address road safety challenges. Our mission is simple: changing behaviours, saving lives. Using advanced AI and hardware technology, we deliver fixed-location, trailer-based, and vehicle-based enforcement solutions for governments across Australia, the US, the UK, and New Zealand. Founded in 2018, we've grown into a genuinely global technology company - and we're looking for people who want their work to matter.

About the role
You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence when it matters.

What you'll do:

  • Provide day-to-day Help Desk services and escalate unresolved issues to the appropriate point of contact.
  • Monitor alarms and system performance indicators across deployed assets.
  • Deliver remote support for trailer and vehicle setup and certification operations.
  • Troubleshoot remote camera systems and manage L1 responses, from power cycling to database changes.
  • Document responses and findings clearly for L2 escalation.
  • Support onboarding and training of new Help Desk team members.
  • Maintain accurate records and contribute ideas to improve Help Desk processes.

Requirements

About you
You're organised, technically curious, and calm under pressure and known as someone who genuinely enjoys solving problems and keeping systems running.

You'll bring:

  • Minimum 3 years of help desk or technical support experience.
  • Technical proficiency in Help Desk requirements and methodologies.
  • Experience with remote troubleshooting and day-to-day support workflows.
  • Experience working with ticketing systems.
  • Experience supporting operations teams and field road safety trailer operators.
  • Motivation and drive with a passion for delivering a high level of service.
  • Availability to work rotating shifts.
  • Strong active listening, attention to detail, and problem-solving skills.
  • Well-developed interpersonal and communication skills.
  • Solid numerical and analytical ability.
  • Eligibility to work in the United States.
  • Willingness to undergo pre-employment checks.

Desirable:

  • Experience supporting hardware-connected systems such as cameras or vehicles.
  • Experience with Linux operating systems.
  • Experience with AWS.
  • Willingness to learn basic electrical/mechanical assembly and repairs.

A quick note on the realities of the role: this position supports a 24/7 operation, so early mornings, evenings, or weekend work will come up.

Benefits

Why join us?

Work that saves lives
You'll keep the Help Desk running behind Acusensus's road safety enforcement solutions deployed across the US to reduce road fatalities and injuries.

Hands-on technical variety
From remote camera troubleshooting to trailer/vehicle setup support and database changes, no two shifts look the same and you'll build real technical depth in Linux and AWS environments along the way.

Benefits

  • Medical, dental and vision
  • 401k
  • PTO starting at 10 days per year

Ready to be part of our mission? Apply now.
Visit www.acusensus.com.au/careers or submit your application directly through this advertisement. If you have any questions or would like to discuss the role in greater detail, please email careers@acusensus.com.


Acusensus is building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to drive positive change. We're committed to fostering an environment where creativity and authenticity are celebrated. No matter your background, if you're passionate about making a difference, we encourage you to apply.

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