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Help Desk Data Entry Jobs in Oregon (NOW HIRING)

Just Compassion EWC

Front Desk

Tigard, OR · On-site

$21 - $23/hr

The Front Desk position balances hospitality and administrative responsibilities, ensuring that all ... Ensure accuracy of daily data entry including participant intakes, exits, service transactions, and ...

Shepherds House Ministries

Front Desk Coordinator

Bend, OR · On-site

$17.25 - $22.25/hr

Our vision is to help individuals break cycles of hardship and achieve meaningful transformation ... Basic computer skills, including proficiency in Microsoft Office and data entry. * Ability to ...

Chainguard

Deal Desk Analyst

OR · On-site +1

$85K - $100K/yr

Help administer Chainguard's CPQ (Roadrunner) and CLM platform (Ironclad), including updates to the ... Maintain high standards of data integrity and system hygiene across CPQ, CLM, and CRM (Salesforce)

Tines

Deal Desk Analyst

OR · On-site +1

$127K/yr

The Role We're hiring a Deal Desk Analyst reporting into our Revenue Operations organization. This ... quote data in Salesforce. * Support the close. Help manage order processing and prioritize ...

The Contingent

Customer Experience (CX) Specialist

Portland, OR · On-site

$18.75 - $23.50/hr

Help Desk & Escalation * Manage incoming support tickets through the Help Desk, servicing requests ... Support data entry and work within the CRM platform and other tools, continually updating records ...

New

The Contingent

Customer Experience (CX) Specialist

Portland, OR · On-site

$18.75 - $23.50/hr

Help Desk & Escalation * Manage incoming support tickets through the Help Desk, servicing requests ... Support data entry and work within the CRM platform and other tools, continually updating records ...

New

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Help Desk Data Entry information

What is a help desk data entry job?

Help Desk Data Entry jobs involve entering, updating, and managing data related to customer support tickets, service requests, or technical issues. Professionals in this role often work closely with help desk teams to ensure accurate and timely recording of information in databases or ticketing systems. They may also assist in tracking the status of issues, preparing reports, and maintaining records, helping support teams provide efficient service to customers. Strong attention to detail, computer proficiency, and good communication skills are important for this role.

What are the key skills and qualifications needed to thrive as a help desk data entry professional?

To thrive as a Help Desk Data Entry professional, you need strong typing abilities, attention to detail, basic IT knowledge, and typically a high school diploma or equivalent. Familiarity with help desk ticketing systems, databases, and office software like Microsoft Excel or ServiceNow is common. Excellent communication, problem-solving, and organizational skills help you efficiently assist users and manage information. These skills ensure accurate data entry, timely issue resolution, and effective customer support in a fast-paced environment.

What are some common challenges faced in a help desk data entry role, and how can they be managed?

In a Help Desk Data Entry position, one common challenge is accurately inputting large volumes of information while handling time-sensitive requests from both internal teams and external clients. Balancing speed and accuracy is essential, as errors can impact customer service and record-keeping. Effective organization, prioritization, and the use of standardized templates or software tools can help manage these challenges. Additionally, clear communication with help desk colleagues ensures that information flows smoothly and tasks are completed efficiently.

What is the difference between Help Desk Data Entry vs Help Desk Support Specialist?

AspectHelp Desk Data EntryHelp Desk Support Specialist
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; technical certifications (e.g., CompTIA A+)
Work EnvironmentData entry stations, administrative settingsHelp desk centers, IT support environments
Employer & Industry UsageBusinesses needing data managementIT departments, tech companies, customer support
Common Search & ComparisonOften compared for entry-level IT rolesMore technical support responsibilities

Help Desk Data Entry primarily focuses on inputting and managing data within help desk systems, requiring basic computer skills. In contrast, Help Desk Support Specialists handle technical support, troubleshooting, and customer assistance, often needing certifications. Both roles are common in IT support environments but differ in complexity and responsibilities.

What cities in Oregon are hiring for Help Desk Data Entry jobs?

Cities in Oregon with the most Help Desk Data Entry job openings:

Front Desk

Tigard, OR • On-site

Just Compassion EWC
See more jobs at Just Compassion EWCexternal

$21 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Key responsibilities

  • Greet and assist participants, visitors, and community partners in a professional, welcoming, and trauma-informed manner.

  • Input and maintain participant data, service records, bed utilization information, and related documentation within HMIS and internal tracking systems.

  • Support daily shelter operations by providing front desk coverage, administrative coordination, and data entry services.

Job description

Shifts Available:
Mon-Fri (7 AM-3 PM)
Mon-Thurs-Fri-Sat-Sun (7 AM-3 PM)
The Front Desk serves as the first point of contact for participants, visitors, and community partners at Just Compassion's Tigard Shelter. This position is responsible for maintaining a welcoming, safe, and trauma-informed reception area while performing administrative and data entry tasks to support overall shelter operations.
The Front Desk position balances hospitality and administrative responsibilities, ensuring that all participants receive professional, compassionate service and that essential data, including entries into HMIS and internal systems, are completed accurately and timely.
Essential Duties
  • Supports daily shelter operations by providing front desk coverage, participant support, administrative coordination, and data entry services.
  • Maintains a welcoming, organized, and trauma-informed reception environment for participants, visitors, and community partners.
  • Ensures accurate documentation, communication, and coordination of participant information and shelter operations.

Job Functions
  • Greet and assist participants, visitors, community partners, and service providers in a professional, welcoming, and trauma-informed manner.
  • Answer and route phone calls, emails, and in-person inquiries to appropriate staff or departments.
  • Monitor entry and exit activity to maintain building security and ensure only authorized individuals access the facility.
  • Maintain participant, visitor, and service provider sign-in logs and related documentation.
  • Provide information regarding shelter services, expectations, policies, and available resources.
  • Respond calmly and professionally to participant concerns, conflicts, or behavioral escalations and notify supervisory staff as appropriate.
  • Input and maintain participant data, service records, bed utilization information, and related documentation within HMIS and internal tracking systems.
  • Ensure accuracy of daily data entry including participant intakes, exits, service transactions, and shelter utilization records.
  • Maintain paper and electronic files consistent with HIPAA, confidentiality standards, and agency policies.
  • Prepare logs, reports, data summaries, and administrative documentation as assigned.
  • Support administrative functions including filing, copying, supply tracking, document organization, and work order coordination.
  • Assist with internal communications, scheduling coordination, and document management.
  • Serve as a communication point during incidents or emergencies by relaying information to staff, participants, and emergency responders as needed.
  • Monitor lobby and reception areas to promote safety, cleanliness, and organization.
  • Document incidents, facility concerns, maintenance needs, and operational updates promptly and accurately.
  • Collaborate with Program Supervisors, Safety Coordinators, Case Managers, and other shelter staff to support coordinated participant services and daily operations.
  • Assist with participant check-ins, orientations, and shelter intake processes.
  • Communicate effectively across shifts to maintain continuity of information and participant support.
  • Participate in staff meetings, trainings, and ongoing education related to trauma-informed care, cultural responsiveness, and data management systems.
  • Apply housing-first, harm reduction, trauma-informed, and participant-centered approaches in all interactions and services.
  • Perform additional duties as assigned in support of shelter operations.

Qualifications
  • High school diploma or equivalent.
  • Minimum of one (1) year of experience in administrative support, customer service, front desk operations, or a related field.
  • Strong computer skills including experience with Microsoft Office, Google Workspace, or similar platforms.
  • Strong communication and interpersonal skills with the ability to work effectively with diverse populations.
  • Strong organizational skills and attention to detail in data entry, recordkeeping, and documentation.
  • Ability to remain calm, professional, and solution-focused in fast-paced or crisis situations.
  • Demonstrated understanding of confidentiality, professional boundaries, and trauma-informed engagement practices.
  • Ability to maintain confidentiality and handle sensitive information appropriately.

Preferred Qualifications
  • Experience working in a shelter, housing, social services, or human services environment.
  • Familiarity with HMIS (Homeless Management Information System) or similar data management systems.
  • Bilingual or multilingual abilities including Spanish, Russian, or other languages commonly spoken by participants.

Why Just Compassion: Benefits & Total Rewards
Just Compassion is committed to supporting the health, well-being, and professional growth of our team members. Benefits for eligible employees may include:
  • Medical, dental, and vision insurance plans
  • Employee Assistance Program (EAP), providing confidential counseling, financial, and legal support at no cost to team members
  • Individual Retirement Account (IRA) retirement savings option
  • Paid time off (PTO) for eligible employees
  • Paid sick time in accordance with Oregon law
  • Paid leave benefits in compliance with Oregon Paid Leave Oregon (PLO), Oregon Family Leave Act (OFLA), and the federal Family and Medical Leave Act (FMLA), as applicable
  • Wellness time to support overall employee well-being
  • Eleven (11) paid holidays annually
  • Professional development opportunities

Just Compassion of East Washington County is committed to a policy of Equal Employment Opportunity with respect to all employees and applicants for employment. This policy prohibits discrimination on all legally recognized bases including, but not limited to, race, creed, color, gender, pregnancy, sexual orientation, gender identity, age, marital status, family relationship, disability, national origin, or service in the uniformed services.

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