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Help Desk Analyst Jobs in Washington, DC (NOW HIRING)

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance: Candidate must possess an active Top Secret clearance Transform technology into opportunity as a Help ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

They are seeking a Help Desk Analyst to provide support for both internal and external customers by addressing issues related to computer systems, software, and hardware, while managing incidents and ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$60K/yr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for the Helpdesk. We are looking for candidates with 4-5 years of experience that are comfortable with ...

TEKsystems

Help Desk Analyst

Fort Belvoir, VA · On-site

$50 - $55/hr

Skills Help desk support, Help desk, Troubleshooting, Win10, Customer service Job Type & Location This is a Contract position based out of Fort Belvoir, VA. Pay and Benefits The pay range for this ...

TEKsystems

Help Desk Analyst

Fort Belvoir, VA · On-site

$50 - $55/hr

Skills Help desk support, Help desk, Troubleshooting, Win10, Customer service Job Type & Location This is a Contract position based out of Fort Belvoir, VA. Pay and Benefits The pay range for this ...

Chenega MIOS

VIP Help Desk Analyst

Arlington, VA · On-site

$39.29/hr

Req ID: 41815 Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

SecuriGence

VIP Help Desk Analyst

Arlington, VA

$52.88/hr

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

VIP Help Desk Analyst

Arlington, VA · On-site

$39.29/hr

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega Corporation

VIP Help Desk Analyst

Arlington, VA · On-site

$52.88/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

VIP Help Desk Analyst

Arlington, VA

$39.29/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

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All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Washington, DC

Help Desk Analyst information

See Washington, DC salary details

$16

$27

$40

How much do help desk analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk analyst in Washington, DC is $27.27, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $30.48 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

Is a help desk analyst an entry level job?

Help desk analyst positions are often entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the most commonly searched types of Help Desk Analyst jobs in Washington, DC?

The most popular types of Help Desk Analyst jobs in Washington, DC are:

What are popular job titles related to Help Desk Analyst jobs in Washington, DC?

For Help Desk Analyst jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Help Desk Analyst jobs in Washington, DC look for?

The top searched job categories for Help Desk Analyst jobs in Washington, DC are:

Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Washington, DC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,729 per year, or $27.3 per hour.

Help Desk Analyst

Arena Technical Resources

Quantico, VA • On-site

$25 - $30/hr

Other

Re-posted 4 days ago

Job description

Job Description
Job Title: Help Desk Analyst
Job Location: Quantico, VA
Compensation: $25 - $30/hr.
Eligibility/Clearance: Candidate must possess an active Top Secret
clearance
Job Description:
Transform technology into opportunity as a Help Desk Analyst Tier 1.
Shape what’s next for mission-critical government projects while shaping
what’s next for your engineering career.
The Naval Criminal Investigative Service (NCIS) is an organization of
approximately 2,000 personnel of which 700 serve at HQ and the remaining
staff serve at offices worldwide. NCIS is the DON component with primary
responsibility for criminal investigation, law enforcement (LE),
counter-terrorism (CT), counterintelligence (CI), and cyber matters.
NCIS not only has primary responsibility for all criminal investigative,
CI, CT, and cyber matters within the DON, but it also has exclusive
investigative jurisdiction in non-combat matters involving actual,
potential, or suspected criminal, terrorism, sabotage, espionage, and
subversive activities.
Role Overview
As a Help Desk Analyst Tier 1, the work you’ll do will be impactful to
the mission of the IT Technology Development division within the NCIS
ITD organization in Quantico, VA.
- Initiate and resolves service request/problem incidents
- Consult with the user community to resolve technical problems and
answer queries by telephone or self-service ticket in support of
internal and/or outside customer computer hardware, software,
network, system/application access, and telecommunications systems
- Using problem solving skills, diagnose, identify, isolate, and
analyze problems utilizing historical database records
- Route calls to product line specialists, application, or system
support specialists
- Maintains and updates records and tracking databases
- Alerts management to recurring problems and patterns of problems
- Works with system administrators and developers to ensure
services/incidents are completed
- Provides an outstanding customer service experience in a variety of
circumstances across all organizational levels
Key Responsibilities
N/A
Requirements:
Bring your engineering expertise along with a drive for innovation. Our
Help Desk Analyst Tier 1 must have:
- Security Clearance Level: Active Top Secret clearance required.
- Required Experience: 2+ years of IT support experience in a Help
Desk environment
- Experience with Cisco switches and routers
- Required Certifications: Security+ CE
- Education: High School Diploma. AAS Preferred.
- Location: Onsite at Quantico, VA
- ship required
Preferred:
- N/A
Education:
- Bachelor’s degree in Information Systems, Engineering,
Cybersecurity, or related technical field (or equivalent
experience).
ATR is an Equal Opportunity Employer (EOE) who will provide equal
employment opportunity to employees and applicants for employment
without regard to race, ethnicity, religion, color, sex, pregnancy,
national origin, age, veteran status, ancestry, sexual orientation,
gender identity or expression, marital status, family structure, genetic
information, or mental or physical disability

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