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Help Desk Admin Jobs in Tennessee (NOW HIRING)

defi AUTO LLC

Client Support Desk Analyst

Nashville, TN · On-site

$60K - $75K/yr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... with system administrators and key business decision makers supporting defi's Auto Loan ...

K2 Staffing, LLC

Helpdesk Support Level II

Brentwood, TN

$23 - $33/hr

... a Help Desk Support Level II+ Technician . An IT Technician's role is to ensure system operation ... MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified ...

K2 Staffing

Helpdesk Support Level II

Brentwood, TN · On-site

$19 - $25.50/hr

... need of a Help Desk Support Level II+ Technician . An IT Technicians role is to ensure system ... MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified ...

Wintellisys

Systems Administrator

Memphis, TN

The System Administrator maintains, upgrade and manages all software, hardware and networks. System ... Ability to respond to help desk requests after hours on a limited basis Education: * 2+ years ...

BAE Systems

Systems Admin Sr

Kingsport, TN · On-site

$79K - $134K/yr

Administer Windows Domain policies, user accounts, and Group Policies; provide Help Desk support for common user issues. * Operational Support: Work closely with manufacturing to maintain continuous ...

New

nLeague Services Inc

System Administrator

Nashville, TN · On-site

$30 - $32/hr

System Administrator, Int Department: TN DOH Location: 665 Mainstream Dr Nashville, Tennessee 37243 ... Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and ...

Connexus Hub

Network Lead

Millington, TN · Hybrid

$94K - $129K/yr

You will lead network engineers, systems administrators, and Tier 1-3 help desk supporting an enterprise environment spanning ERP, HR, payroll, financial management, point-of-sale, and BI platforms.

NHC

Support Technician l

Murfreesboro, TN · On-site

$20 - $27.25/hr

Minimum of 1 year of Help Desk or IT Support experience preferred. * Technical Proficiency ... Work closely with senior technicians, system administrators, and other IT team members to identify ...

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Showing results 21-40

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Help Desk Admin information

See Tennessee salary details

$31.3K

$50.8K

$69.4K

How much do help desk admin jobs pay per year?

As of Aug 22, 2026, the average yearly pay for help desk admin in Tennessee is $50,755.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $59,900.00 per year, depending on experience, location, and employer.
Help Desk Admin jobs near you
Infographic showing various Help Desk Admin job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $50,755 per year, or $24.4 per hour.

Client Support Desk Analyst

defi AUTO LLC

Nashville, TN • On-site

$60K - $75K/yr

Full-time

Posted 17 days ago

Job description

About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.


About the Role:

In this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers supporting defi's Auto Loan Originations and Servicing Products. You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback. This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software products. This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support.

By working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization. The Client Service Desk is the hub of the organization as we interact with multiple departments and levels within the organization. This position provides exposure to new software and the ability to work with and influence others.


Essential Job Responsibilities:

  • Review client configurations and business processes to address challenges and satisfy business needs
  • Analyze, troubleshoot, and resolve complex application issues
  • Triage cases to isolate issues and determine priority and resolution path
  • Identify opportunities to enhance client product experiences
  • Effectively interact and communicate with internal stakeholders to deliver on client expectations
  • Advocate for clients by escalating urgent requests and efficiently prioritizing cases
  • Determine resolution or alternatives, develop and implement solutions, or engage appropriate resources
  • Identify roadblocks and drive progress to resolution
  • Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs
  • Support software QA testing and validation
  • Perform other duties as required


Required Qualifications:

  • Minimum of three to five (3-5) years' experience in lending, financial services, technology, and/or SaaS companies
  • Experience working in high volume case or ticketing queues
  • Basic SQL query abilities/experience
  • Excellent critical thinker; demonstrating strong problem-solving skills
  • Analytical and process oriented
  • Detailed and thorough
  • Excellent oral and written communication skills
  • Demonstrates accountability and personal ownership
  • Self-starter with a passion for client satisfaction


Preferred Qualifications:

  • ServiceNow experience preferred
  • Loan Servicing experience preferred
  • Accounting experience preferred


Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.