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Help Desk Admin Jobs in Alabama (NOW HIRING)

defi AUTO LLC

Client Support Desk Analyst

Montgomery, AL · On-site

$60K - $75K/yr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... with system administrators and key business decision makers supporting defi's Auto Loan ...

MBDA INC.

Systems Administrator 1

Huntsville, AL

The Systems Administrator will support a broad range of business requirements, including general ... Respond to and resolve help desk tickets in accordance with established service levels and IT ...

MBDA INC.

Systems Administrator 1

Huntsville, AL · On-site

The Systems Administrator will support a broad range of business requirements, including general ... Respond to and resolve help desk tickets in accordance with established service levels and IT ...

MBDA INC.

Systems Administrator 1

Huntsville, AL · On-site

The Systems Administrator will support a broad range of business requirements, including general ... Respond to and resolve help desk tickets in accordance with established service levels and IT ...

Starfish

Torch Technologies is seeking an Information Systems Administrator, Journeyman within the Agile ... Perform primary day-to day Atlassian Tool Help Desk Support for BES Atlassian Tools Suite via Jira ...

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Help Desk Admin information

See Alabama salary details

$31.3K

$50.7K

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How much do help desk admin jobs pay per year?

As of Aug 21, 2026, the average yearly pay for help desk admin in Alabama is $50,686.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $59,800.00 per year, depending on experience, location, and employer.
Help Desk Admin jobs near you
Infographic showing various Help Desk Admin job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 4% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $50,686 per year, or $24.4 per hour.

Journeyman Help Desk Support Specialist

ManTech

Montgomery, AL

Full-time

Posted 28 days ago

ManTech rating

9.0

Company rating: 9.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

33rd of 245 rated software companies

Job description

Description & Requirements
Elevate your career with MANTECH International Corporation! Join a dynamic team dedicated to national security through cutting-edge technology. Since 1968, MANTECH has led in delivering advanced solutions to government intelligence, the Department of Defense, and Federal Civilian sectors. Dive into innovation in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Your journey to impactful work and rapid growth starts now-be extraordinary at MANTECH!
***This is for a future opportunity***

MANTECH seeks a motivated, career and customer-oriented Journeyman Helpdesk Support Specialist to join our team in Montgomery, AL.

Responsibilities include but are not limited to:

  • Serve as the ultimate escalation point for Tier II help desk support by validating complex operational and technical infrastructure issues.

  • Identify verified software problems and ensure they are appropriately associated with Deficiency Report (DR) numbers within enterprise tracking systems (Remedy/Jira) within 7-10 business days.

  • Oversee, configure, and administer the help desk ticketing infrastructure itself to optimize incident resolution metrics, workflows, and monthly programmatic trend reporting.

  • Act as the primary enterprise focal point to coordinate with external defense nodes-such as DAAS, Cloud One, and DISA-to resolve critical operational outages within production environments.

  • Establish and maintain system access privileges across various staging and production test environments, managing domain-level administrator credentials and root access safely.

  • Design and deploy basic scripts and automation workflows using PowerShell or Bash to streamline repetitive administrative tasks, system utilization tracking, and password/certificate management.

  • Provide technical leadership, coaching, and mentoring to Tier I and Tier II administrators to establish standardized problem-resolution solution sets.

Minimum Qualifications:

  • Bachelor's degree preferred, or equivalent specialized military/civilian IT infrastructure experience.

  • 5+ years of advanced tier-3 troubleshooting and system administration experience managing enterprise-level product line infrastructure.

  • Practical experience supporting server environments (Red Hat Enterprise Linux, Microsoft Server, or VMware) and interacting with relational database utilities.

  • Active DoD 8577 / 8140 Compliance (IAT Level II) baseline cybersecurity certification, such as CompTIA Security+ CE, must be held prior to onboarding.

Preferred Qualifications:

  • Higher-tier professional technical certifications such as CCNA or ITIL Intermediate/Expert.

  • Experience interfacing directly with software engineering teams to report systemic bugs, technical debt, and environment utilization trends discovered via service desk operations.

  • Proven experience working with automated system utilization tracking and centralized authentication management.

Clearance Requirements:

  • An active Secret security clearance is required.

Physical Requirements:

  • Must be able to remain in a stationary position 50%.

  • Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

  • Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.


MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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