Washington, DC · On-site
$106K - $132K/yr
ITSM ticketing system experience required, BMC Helix experience is preferred. Must be able to lift up to 50 pounds Occasional travel outside of the DMV may be required. Ability to communicate orally ...
Posted today
Washington, DC · On-site
$106K - $132K/yr
ITSM ticketing system experience required, BMC Helix experience is preferred. Must be able to lift up to 50 pounds Occasional travel outside of the DMV may be required. Ability to communicate orally ...
Posted today
$135K - $225K/yr
Medical
Dental
Vision
Life
Retirement
Mentor developers and serve as the senior technical advisor for Sitecore-related initiatives. What ... Experience with Sitecore Helix principles, headless development models, and composable DXP ...
$135K - $225K/yr
Medical
Dental
Vision
Life
Retirement
Mentor developers and serve as the senior technical advisor for Sitecore-related initiatives. What ... Experience with Sitecore Helix principles, headless development models, and composable DXP ...
Washington, DC · On-site
$145K - $200K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Experience with BMC Helix, Remedy, ServiceNow, Jira Service Management, or equivalent ITSM tools ... Engineering. Clearance * Secret RESPONSIBILITIES * Lead incident, request, problem, change ...
Washington, DC · On-site
$145K - $200K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Experience with BMC Helix, Remedy, ServiceNow, Jira Service Management, or equivalent ITSM tools ... Engineering. Clearance * Secret RESPONSIBILITIES * Lead incident, request, problem, change ...
| Aspect | Helix Developer | Salesforce Developer |
|---|---|---|
| Required Certifications | Typically Salesforce certifications (e.g., Salesforce Certified Platform Developer) | Salesforce certifications (e.g., Salesforce Certified Platform Developer I & II) |
| Work Environment | Primarily works within Salesforce ecosystem, customizing and developing on Salesforce platforms | Works within Salesforce environment, focusing on app development, customization, and automation |
| Industry Usage | Used mainly in organizations leveraging Salesforce CRM for sales, service, and marketing | Common in companies using Salesforce for customer relationship management and enterprise solutions |
The main difference is that Helix Developer is a role focused on customizing Salesforce platforms, often requiring Salesforce certifications, while Salesforce Developer is a broader term for professionals developing applications within the Salesforce ecosystem. Both roles are essential in organizations utilizing Salesforce, but Helix Developers typically focus more on specific platform customization tasks.
$106K - $132K/yr
Full-time
This job post has expired today. Applications are no longer accepted.
End User Tier 3
Technology and Computer-related
Washington, DC • Full-Time/Regular
Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business applications, printers, smart phones/mobile devices, and other standard end user managed tools, hardware, and peripherals. Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM. Create and deploy standard system images. Use PowerShell and Power BI to create custom reports and use PowerShell to automate maintenance processes. Collaborate with cross-functional teams and vendors to resolve hardware and software issues.
Required Experience
Requires a high school diploma/GED and a minimum of five years of experience. Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements.
Requires advanced Tier 3 experience supporting standard office computing equipment (PC's, laptops, tablets, mobile devices, printers), operating systems (e.g., Windows 10 & 11, macOS, iOS, Android), Microsoft Office Suite/O365, standard business software applications, remote access tools (e.g., Cisco AnyConnect), VPN and secure remote connectivity (RSA SecurID), and Active Directory.
Must have significant experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune.
Must have thorough understanding of physical, network, and application layers, and with TCP/IP tools and protocol commands to resolve technical issues.
Must have advanced PowerShell and Power BI skills.
ITSM ticketing system experience required, BMC Helix experience is preferred.
Must be able to lift up to 50 pounds
Occasional travel outside of the DMV may be required.
Ability to communicate orally and in writing.
Must have a positive and patient customer service attitude.
Must be able to work independently and within a team in a fast-paced environment.
Must be able to attain agency suitability clearance prior to start date.
Experience supporting a mid-sized Federal agency enterprise is a plus.
Relevant certifications such as A+, ITIL 4, ACSP, and M365 are preferred, but not required.
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