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Healthcare Informatics Jobs in Cary, NC (NOW HIRING)

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

Experience supporting Epic EHR and other clinical systems in a healthcare setting. The Helpdesk ... Collaborate with EHR and clinical informatics teams to support system rollouts, go-live events, and ...

IQVIA

Information Advisor, Large Pharma

Durham, NC · On-site

$111K - $349K/yr

Master's in Data Science, Health Informatics, Life Sciences, or relatedfield(MBA/PhDa plus). * 10+years in healthcare/pharma data and analytics, with at least 5 years in consulting / client facing ...

IQVIA

Information Advisor, Large Pharma

Durham, NC

$111K - $349K/yr

Master's in Data Science, Health Informatics, Life Sciences, or relatedfield(MBA/PhDa plus). * 10+years in healthcare/pharma data and analytics, with at least 5 years in consulting / client facing ...

Duke Health

Registered Nurse (RN) - ICU

Raleigh, NC · On-site

Duke University Health System was awarded the American Board of Nursing Specialties Award for ... informatics and quality. Duties and Responsibilities of this Level * Identify care needs for ...

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All JobsHealthcare Informatics JobsHealthcare Informatics Jobs in Cary, NC

Healthcare Informatics information

See Cary, NC salary details

$16.7K

$76.7K

$123.7K

How much do healthcare informatics jobs pay per year?

As of Sep 3, 2026, the average yearly pay for healthcare informatics in Cary, NC is $76,689.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $91,300.00 per year, depending on experience, location, and employer.

What is healthcare informatics?

Healthcare informatics is the interdisciplinary field that integrates information technology, computer science, and healthcare to manage and analyze health data. Professionals in this field work to improve patient care, enhance healthcare delivery, and support clinical decision-making by designing and maintaining information systems. Healthcare informatics covers a wide range of activities, from implementing electronic health records to analyzing health trends and ensuring data security. The goal is to make healthcare more efficient, effective, and patient-centered through better use of information.

What are some typical challenges faced by professionals working in healthcare informatics, and how can they be addressed?

Healthcare Informatics professionals often encounter challenges related to integrating diverse healthcare data systems and ensuring data accuracy and security. Navigating regulatory requirements like HIPAA and staying updated with evolving technologies can also be demanding. These challenges can be addressed by fostering strong collaboration between IT and clinical teams, pursuing ongoing professional development, and adhering to best practices in data governance. Proactively engaging in cross-functional projects helps build a holistic understanding of workflows and improves the successful implementation of informatics solutions.

What are the key skills and qualifications needed to thrive as a healthcare informatics specialist, and why are they important?

To thrive as a Healthcare Informatics Specialist, you need a solid understanding of health information systems, data analytics, and healthcare workflows, often supported by a degree in health informatics or a related field. Familiarity with electronic health records (EHR) platforms, data management tools, and certifications like CAHIMS or CPHIMS is highly valuable. Strong analytical thinking, problem-solving, and communication skills help bridge the gap between clinical staff and IT teams. These skills are crucial for optimizing patient care, ensuring regulatory compliance, and improving healthcare operations through effective data use.

What is the difference between Healthcare Informatics vs Medical Coding?

AspectHealthcare InformaticsMedical Coding
Required CredentialsBachelor's or Master's in Health Informatics, certifications like CHI or CPHIMSCertification such as CPC, CCS, or CCS-P; often requires coding certification
Work EnvironmentHospitals, clinics, health IT companies, government agenciesHospitals, physician offices, billing companies
Industry UsageDesigning and managing health information systems, data analysisTranslating medical records into standardized codes for billing

Healthcare Informatics focuses on managing health information systems and data analysis, requiring advanced degrees and certifications. Medical Coding involves translating medical documentation into codes for billing, often requiring specific coding certifications. While both roles are vital in healthcare, they differ in scope, skills, and daily tasks, with Healthcare Informatics emphasizing system management and Medical Coding concentrating on documentation coding.

Is healthcare informatics a good degree?

Healthcare informatics is a valuable degree for those interested in managing health data, improving patient care, and working with electronic health records. It prepares graduates for roles that require knowledge of health IT systems, data analysis, and healthcare regulations, often leading to stable employment in healthcare organizations. The degree can also support certification opportunities like Certified Health Data Analyst (CHDA).

What degree is needed for healthcare informatics?

Healthcare informatics professionals typically need at least a bachelor's degree in health information management, health informatics, computer science, or a related field. Many roles prefer or require a master's degree such as a Master of Health Informatics (MHI) or Master of Science in Health Informatics to qualify for advanced positions and responsibilities.

What is a healthcare informatics career?

A healthcare informatics career involves managing and analyzing health data to improve patient care, often requiring skills in data management, health information systems, and knowledge of healthcare regulations. Professionals in this field work with electronic health records (EHRs), clinical workflows, and health IT tools to support decision-making and healthcare delivery. Certifications like Certified Health Data Analyst (CHDA) or Health Informatics certifications can enhance job prospects.

What are popular job titles related to Healthcare Informatics jobs in Cary, NC?

For Healthcare Informatics jobs in Cary, NC, the most frequently searched job titles are:

What job categories do people searching Healthcare Informatics jobs in Cary, NC look for?

The top searched job categories for Healthcare Informatics jobs in Cary, NC are:

What cities near Cary, NC are hiring for Healthcare Informatics jobs?

Cities near Cary, NC with the most Healthcare Informatics job openings:

Healthcare Informatics jobs near you
Infographic showing various Healthcare Informatics job openings in Cary, NC as of August 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 68% Full Time, 16% Part Time, and 13% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $76,689 per year, or $36.9 per hour.

Helpdesk Manager - Durham, NC

STI

Durham, NC • On-site

Full-time

Re-posted 18 days ago

Job description

Helpdesk Manager
RTP,Durham, NC/Hybrid
12 Months
The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. Experience supporting Epic EHR and other clinical systems in a healthcare setting.
The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and 3 shift leads.
This position plays a key leadership role in the support of clinical applications, including Epic EHR, and infrastructure systems that are critical to patient care and administrative operations. The Helpdesk Manager works closely with infrastructure, application support, security, and leadership teams to drive operational excellence and end-user satisfaction.
Key Responsibilities
  • Lead, manage, and develop a team of helpdesk professionals providing technical support across all facilities.
  • Oversee ticket management systems (e.g., ServiceNow), monitoring queue performance, SLA compliance, and escalation workflows.
  • Serve as the primary point of contact for escalated technical issues and service disruptions.
  • Ensure 24/7 support coverage, including scheduling shifts, on-call rotations, and coordinating emergency response efforts.
  • Standardize support processes and develop SOPs, documentation, and knowledge base resources.
  • Analyze performance metrics and trends to drive service improvement initiatives.
  • Collaborate with EHR and clinical informatics teams to support system rollouts, go-live events, and technical dress rehearsals.
  • Maintain clear communication channels with executive leadership, clinical departments, and vendor partners.
  • Lead the implementation of helpdesk tools, technologies, and best practices to improve efficiency and user experience.
  • Manage onboarding, training, and professional development for helpdesk staff.
Preferred Qualifications
  • Experience supporting Epic EHR and other clinical systems in a healthcare setting

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