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Healthcare Advocate Jobs in Boca Raton, FL (NOW HIRING)

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How much do healthcare advocate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for healthcare advocate in Boca Raton, FL is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $21.92 per hour, depending on experience, location, and employer.

What is a healthcare advocate?

Healthcare advocates are professionals who assist patients in navigating the healthcare system. They help individuals understand their medical conditions, treatment options, and insurance coverage. Healthcare advocates can also coordinate care, communicate with healthcare providers, and ensure that patients’ rights and preferences are respected. Their primary goal is to empower patients to make informed decisions and receive the best possible care.

How does a healthcare advocate typically collaborate with medical teams and patients to ensure optimal care?

Healthcare Advocates serve as vital liaisons between patients, their families, and medical professionals. They work closely with doctors, nurses, and social workers to communicate patient needs, clarify treatment plans, and address concerns or barriers to care. Advocates often attend appointments with patients, help interpret medical information, and ensure all parties are informed and aligned. This collaborative approach not only empowers patients but also supports healthcare teams in delivering more personalized and coordinated care.

What are the key skills and qualifications needed to thrive as a healthcare advocate, and why are they important?

To thrive as a Healthcare Advocate, you need a strong understanding of healthcare systems, patient rights, and case management, often supported by a degree in health services or a related field. Familiarity with electronic health records (EHRs), insurance claims processing, and advocacy platforms is typically required. Exceptional communication, empathy, and problem-solving skills help advocates effectively support patients and navigate complex healthcare situations. These competencies are essential for ensuring patients receive appropriate care and support while navigating medical, financial, and administrative challenges.

What is the difference between Healthcare Advocate vs Patient Navigator?

AspectHealthcare AdvocatePatient Navigator
CredentialsOften requires knowledge of healthcare systems, certifications varySimilar credentials, often with healthcare or social work background
Work EnvironmentHospitals, clinics, insurance companiesHospitals, community health centers, clinics
Employer & IndustryHealthcare providers, insurance companies, advocacy groupsHospitals, community organizations, healthcare facilities
Search & Comparison IntentPeople seeking help understanding healthcare rights, insurance, or navigating systemsPatients needing assistance with appointments, resources, and care coordination

While both roles support patients within the healthcare system, Healthcare Advocates focus on representing patient rights and navigating insurance or legal issues, whereas Patient Navigators primarily assist patients in accessing care, scheduling, and understanding treatment options. Both roles require healthcare knowledge and work in similar environments, but their primary focus differs slightly.

What job categories do people searching Healthcare Advocate jobs in Boca Raton, FL look for?

The top searched job categories for Healthcare Advocate jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Healthcare Advocate jobs?

Cities near Boca Raton, FL with the most Healthcare Advocate job openings:

Healthcare Advocate jobs near you
Infographic showing various Healthcare Advocate job openings in Boca Raton, FL as of August 2026, with employment types broken down into 2% As Needed, 67% Full Time, 17% Part Time, and 14% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,680 per year, or $19.6 per hour.

Member Services Advocate

Convey Health Solutions

Fort Lauderdale, FL • On-site, Remote

Full-time

Re-posted 11 days ago

Key responsibilities

  • Assist beneficiaries with updating account information, providing plan details, and resolving issues related to plan utilization.

  • Research billing discrepancies, verify formulary coverage, and submit mail requests such as ID cards and formularies.

  • Handle inbound and outbound calls to validate member information, provide assistance, and escalate issues as necessary.

Job description

Job Title: Member Services Advocate
Position Summary:
We at Convey Health Solutions focus on building specific technologies and services that can uniquely meet the needs of government-sponsored health plans. We provide member management solutions for the rapidly changing healthcare world. We are looking for people to help be a part of those solutions.
As a Member Services Advocate, you will be a part of a team that transforms customer service into customer care by delivering an amazing experience. You will assist beneficiaries with a wide range of critical services which include but not limited to updating account information, providing plan information and resolving issues with utilization of the plan. Qualified candidates will have a strong desire to help people, strong customer care skills, attention to detail and be very organized.
Essential Duties and Responsibilities:
As our customers share concerns and provide us with valuable feedback, your ability to recognize and complete the steps necessary to meet their needs will leave a permanent, lasting impression of the passion you have for helping them be at their best.
We make sure our customers are not alone when it comes to understanding their benefits and they will rely on you to advocate for them as you would your own family member.
In addition to the keys to success identified above that you will bring with you to the team, you will need to demonstrate the following abilities:
  • Update account information such as billing options and changes of address or phone numbers.
  • Research premium billing discrepancies and prescription claims processed.
  • Educate beneficiaries on how the plan works, including benefits, cost sharing and levels of coverage.
  • Submit mail requests for beneficiaries such as ID cards and formularies.
  • Look up medicines on the formulary to verify if they are covered, the tier and copay level, and if a drug is not covered, provide an explanation as to why.
  • Displays positive demeanor, technical accuracy and conformity to company policies.
  • Understands CMS Guidance and ensures applicable exhibits are being mailed per CMS Guidance.
  • Ensure HIPAA regulations are maintained within the immediate environment.
  • Responsible for concise and detailed notations as it pertains to member records.
  • Handles outbound calls for purposes of validating information.
  • Handles inbound calls by assisting members with a high level of accuracy and efficiency.
  • Escalates any member issues to management as necessary.
  • Responsible for maintaining a high level of call quality as set by client standards, which includes a 95% quality score and answering 80-85% of calls within 30 sec or less.
  • Communicate with coworkers, management and customers in a courteous/professional manner.
  • Conform with and abide by all regulations, policies, work procedures and instructions.
  • Respond promptly when returning telephone calls and replying to correspondence.
  • Act and behave in a professional manner to reflect a positive image of the company.

MONTHLY GOALS:
  • Meet average QA score of 95%
  • Comply with attendance guidelines of 98%
  • Schedule adherence of 90% or higher
  • Maintain AHT below certain standards

Education and Experience:
  • Highschool Diploma is required and an Associate Degree preferable.
  • Minimum 2 years working in a fast-paced high volume call center environment, retail customer service or hospitality. Healthcare experience is a plus.

About Us
Convey Health Solutions, together with Pareto Intelligence™, delivers a powerful combination of purpose-built technology, advanced analytics, and expert services to help health plans thrive in a complex, post--Affordable Care Act environment.
As a trusted partner to Medicare and commercial payers, we provide scalable, compliant solutions that span the entire member lifecycle--from enrollment and billing to risk adjustment, Stars performance, and member engagement. Pareto's deep analytics and financial intelligence complement Convey's operational expertise, enabling our clients to improve performance, reduce costs, and create better healthcare experiences for millions of Americans--especially seniors and vulnerable populations.
Together, we help health plans scale smarter, grow stronger, and make healthcare work better for the people who need it most. Learn more at http://www.ConveyHealthSolutions.com

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