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Health Survey Call Center Jobs (NOW HIRING)

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

If you are a current Monument Health employee, please apply via the internal career site by logging ... Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys)

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

If you are a current Monument Health employee, please apply via the internal career site by logging ... Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys)

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

If you are a current Monument Health employee, please apply via the internal career site by logging ... Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys)

Monumenthealth

Call Center Specialist

Rapid City, SD

$17.79 - $21.58/hr

If you are a current Monument Health employee, please apply via the internal career site by logging ... Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys)

Openwork

Call Center Representative

Houston, TX · Hybrid

$21.50 - $23/hr

Answer incoming calls from the community for public health services, including clinical ... Record call outcomes in digital survey * Schedule patients for medical appointments atclinics

Ova Technologies

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

Make outbound calls for customer follow-ups, surveys, or sales support activities. * Resolve ... Health Insurance * Paid Time Off * Incentive Programs * Employee Training and Development * Career ...

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Health Survey Call Center information

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How much do health survey call center jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for health survey call center in the United States is $31.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $36.06 per hour, depending on experience, location, and employer.

What are popular job titles related to Health Survey Call Center jobs?

For Health Survey Call Center jobs, the most frequently searched job titles are:

Call Center Information Specialist 1

Wichita, KS • On-site

GovernmentJobs.com
Recruiting and Staffing Services • 11 - 50 employees
Learn more about GovernmentJobs.comexternal

$16.50 - $20.75/hr

Other

Posted 9 days ago

Job description

Call Center Specialist for Public Works & Utilities

The Call Center Specialist for Public Works & Utilities plays a vital role in delivering exceptional customer service and accurate information to citizens regarding the Water Utility and other City departments. Reporting directly to the Call Center Supervisor, this position is responsible for delivering excellent Customer Service to the Citizenry and providing accurate information regarding the Water Utility and other Departments of the City by using appropriate, resources, institutional knowledge and directed training. The Specialist ensures efficient handling of inquiries, complaints, and service requests. This role requires a proactive approach to customer service, ensuring that citizens receive timely, clear, and accurate information. Workdays and Hours - Monday - Friday - 8:00am - 5:00pm Bargaining Unit: Service Employee's International (SEIU) Employees within the department or division shall be given first consideration Posting may close at any time or once max number of applicants has been reached.

Examples of Work Performed:

  • Answer calls and respond to emails
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • These examples are not intended to be all-inclusive.
  • Other related duties may be assigned as needed.

Requirements of Work:

  • Knowledge of customer service principles and practices.
  • Knowledge of call center telephony and technology.
  • Knowledge of administration and clerical processes.
  • Excellent use of active listening, problem solving and analysis skills
  • Ability to use a computer to access, interpret, and record information.
  • Ability to accept and respond to a steady volume of requests for information and/or service, both in person and over the phone.
  • Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of outside agencies, and the public.
  • Ability to communicate clearly and effectively, both orally and in writing.
  • Ability to provide excellent customer service.
  • An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.

Experience and Training:

Required Experience and Training:

  • High school Diploma
  • One (1) year of experience in a call center providing customer service.
  • One (1) year of experience managing and responding to a large volume of customer calls daily.
  • Must be legally authorized to work in the United States without the need of a sponsorship.
  • Attainment of passing scores on pre-employment tests:
  1. Call Center Customer Service Survey
  2. Call Center Customer Service Scenarios
  3. Call Center Math

Preferred Experience and Training:

  • Six (6) months of experience in a public utility or government-related call center.
  • Familiarity with municipal water systems, utilities management, or city services.
  • Proficiency with CRM (Customer Relationship Management) software and other call center technologies.
  • Bilingual in Spanish.

Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal record check.

Apply