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The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld. 

Essential Job Functions:

• Fluent in Microsoft Office and well-versed in computer usage
• Willing/able to learn new computer programs and point-of-sale applications
• Very customer service-oriented
• Able to use down time effectively
• Greets all customers coming into the building
• Performs Check In/Check Out and reservation procedures in the POS system
• Accepts payment from customers
• Takes custody of pets and makes sure they are properly placed in the building
• Answers telephone inquiries 
• Works closely with management team and co-workers to handle office tasks 
• Provides tours of the facility to potential customers when necessary 
• Performs body checks on boarding dogs to identify pre-existing conditions and/or injuries
• To support the business at times may be requested to perform the following:
  • Feeding and medicating of all dogs
  • Provide personal playtimes for dogs when such a service is requested
  • Takes dogs outside for elimination breaks
  • Sanitation of all boarding and daycare accommodations
  • Monitoring Daycare
  • Bathing

QUALIFICATIONS:

Job Requirements:

• Must complete K9 Resorts Certification Program for a Customer Service Representative
• Customer service-oriented
• Knowledge of computers and point-of-sale systems
• PM, Weekend and Holiday availability 

Education and Experience:

• High School diploma or equivalent 
• Previous experience is preferred but not required
• Some weekend and holiday hours are required

(CSR continued)

Technical Skills:

• Computer skills including knowledge of Microsoft Windows.
• Proficient written and spoken communication skills.

Personal Characteristics:

• Must be able to communicate with all types of people, remain calm, mediate and problem solve
• Must be of moral and ethical character
• High level of emotional intelligence
• Salesmanship personality and comfort 
• Ability to multitask
• Strong ability to adapt to change and support company directives
• A Can-Do - It is my job attitude
• Outgoing, positive, enthusiastic personality
• Must demonstrate a love for dogs
• Well-organized and efficient

The above statements are intended to describe the general nature and level of work being performed by the employee assigned this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

ABOUT K9 RESORTS

INTERNATIONALLY RECOGNIZED, MULTI AWARD-WINNING PET CARE

At K9 Resorts Luxury Pet Hotel, we strive to provide the best pet care experience for your dog. We would like to take this time to thank you for your interest in our premier pet resort. Our love for animals can be traced back to 1999, when our Founders and CEOs, Steven and Jason Parker, were just 14 and 12 years of age. Steven and Jason started their own pet sitting business called K-9 Guardians Professional Pet Sitting because they loved dogs, and the thought of earning a few extra bucks at such a young age was exciting to them. Later on, the young entrepreneurs realized they wanted to make pet care their careers and, in 2005, K9 Resorts Luxury Pet Hotel was born in Fanwood, NJ.

We’re proud to be internationally recognized and trusted for a variety of reasons, some of which include our:

• Flawless customer service
• Cage free luxury boarding
• Loving and caring staff
• State of the art facilities

Numerous groomers, veterinarians, trainers, and other local pet professionals prefer K9 Resorts because they feel it appropriately accommodates pets’ needs. Not only do they recommend our dog care resort to their clients, many of their pets board here as well. We consider this to be the highest compliment any pet care facility can receive and it is something we are enormously proud of.

MULTI AWARD-WINNING PET CARE

K9 Resorts Luxury Pet Hotel is honored to have been rated the top pet care franchise in the nation by the IBPSA. Our luxury pet resorts have been referred to as the best pet service providers by New Jersey Monthly Magazine, Monmouth Health & Life Magazine, New Jersey Monthly Magazine, The Courier News, and Suburban Essex Magazine.

Some notable features our internationally recognized facilities offer include:

• Fully computerized, accurate, and reliable reservation system
• A top-of-the-line PetAirapy UV air purification and ventilation system
• Hospital-grade sanitation procedures
• State-of-the-art flooring systems with built-in Microban antimicrobial protection
• Premium Kuranda dog beds
• Cage-free options for maximum comfort

Our team of pet care professionals takes the time to understand the individual needs of our guests and you can trust us to take the time to accommodate your dog’s needs as you see fit.

WHAT MAKES K9 RESORTS DIFFERENT

Our state of the art facilities have been consistently rated within the top three in the nation and provide world class accommodations and care to our guests. We are proud to lead the way in the pet hospitality industry. Our entire facility is split into separate zones to reduce the number of guests that occupy one area. While this carefully designed layout is a more expensive way to construct a pet care facility, it significantly reduces pets’ stress levels when they are boarding with us. Your dog’s comfort and your peace of mind are our top priorities.

On behalf of the entire team at K9 Resorts, we would like to thank you for your interest in our award-winning pet care facility. Please reach out to us for more information about how we can accommodate your pet’s needs and exceed your expectations.

Benefits

• 50% Off Boarding for your dogs
• Free Daycare for your dogs
• Flexible Schedule

Starting at $16.20 an Hour

Starting at $16.20 depending on experience