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Health Insurance Customer Service Jobs in Texas (NOW HIRING)

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Health Insurance Customer Service information

See Texas salary details

$24.2K

$45.1K

$68K

How much do health insurance customer service jobs pay per year?

As of Sep 7, 2026, the average yearly pay for health insurance customer service in Texas is $45,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $51,200.00 per year, depending on experience, location, and employer.

What does a health insurance customer service representative do?

A Health Insurance Customer Service representative assists policyholders with questions about their health insurance plans, including coverage details, claims processing, billing inquiries, and policy changes. They help customers understand their benefits, resolve issues, and guide them through processes such as filing a claim or updating personal information. Representatives may also provide information about plan options and help customers select the best coverage for their needs. Their goal is to ensure a positive experience and clear communication between the insurance provider and the customer.

What are some common challenges faced by health insurance customer service representatives, and how are they typically addressed?

Health insurance customer service representatives often encounter challenges such as navigating complex policy details, managing high call volumes, and assisting customers who may be stressed or frustrated about their coverage. To address these, representatives are usually provided with thorough training on insurance products and effective communication strategies. Teams are also supported by knowledge bases and escalation procedures to ensure accurate information is given and customer concerns are resolved efficiently. Collaboration with claims specialists and supervisors is common to resolve more complex issues and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive as a health insurance customer service representative, and why are they important?

To thrive as a Health Insurance Customer Service Representative, you need a solid understanding of health insurance products, claims processing, and policy guidelines, often supported by a high school diploma or equivalent and relevant on-the-job training. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes HIPAA certification is typically required. Strong communication, patience, and problem-solving skills help you effectively address customer concerns and navigate complex situations. These skills and qualifications are crucial for delivering accurate information, resolving issues efficiently, and maintaining customer satisfaction in a highly regulated industry.

What is the difference between Health Insurance Customer Service vs Health Insurance Claims Specialist?

AspectHealth Insurance Customer ServiceHealth Insurance Claims Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; knowledge of claims processing
Work EnvironmentCall centers, office settingsClaims departments, office settings
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, healthcare organizations
Common Search & Comparison IntentCustomer support, policy inquiriesClaims processing, reimbursement issues

Health Insurance Customer Service representatives primarily handle policy inquiries and customer support, while Health Insurance Claims Specialists focus on processing claims and reimbursement. Both roles require knowledge of insurance policies and excellent communication skills, but they differ in daily tasks and focus areas within the insurance industry.

What are the most commonly searched types of Health Insurance Customer Service jobs in Texas?

The most popular types of Health Insurance Customer Service jobs in Texas are:

What cities in Texas are hiring for Health Insurance Customer Service jobs?

Cities in Texas with the most Health Insurance Customer Service job openings:

Health Insurance Customer Service jobs near you

Farmers Insurance Customer Service

Araceli Rubio- Farmers Insurance Agency

El Paso, TX • On-site

$38K - $45K/yr

Full-time

Medical, Life, PTO

Re-posted 11 days ago

Job description

Our Customer Service Representatives work directly with every client of our the agency. They will ensure that our clients are well-informed about our products, made aware of the referral process, and given a smooth onboarding experience.

They will also be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintaining knowledge of our products, and answering any questions our clients may have.


All team members in our organization have the opportunity to go through our Employee Maturity Program and advance within our organization and take on leadership roles.







Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Career Growth Opportunities

Very competitive base salary (most competitive in the El Paso area)

Business and Leadership Courses available

Evenings Off

Appreciation Lunches

Weekly team meetings

Team Building Events

Home/Work Balance

Holiday Pay

Training/coaching provided


Responsibilities

Handle customer inquiries and complaints

Provide information about the products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Cross-sell products such as Life insurance

Ask each customer for referrals and explain our referral program


Requirements

Property & Casualty License preferred.

Must obtain Life and Health license within 90 days after joining our team. Licensing assistance is available.

Bilingual (English/Spanish) preferred

Insurance customer service experience is desired

Ability to build rapport with clients

Excellent communication skills: written, verbal, and listening

Clean background