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Health Insurance Customer Service Jobs in Texas (NOW HIRING)

StaffMyAgency LLC

Insurance Customer Service

Austin, TX · On-site

$50K - $75K/yr

... friendly customer service. Service can include responding to inquiries regarding insurance ... Life and Health license (required) * Excellent interpersonal skills * Excellent communication ...

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All JobsHealth Insurance Customer Service JobsHealth Insurance Customer Service Jobs in Texas

Health Insurance Customer Service information

See Texas salary details

$24.2K

$45.1K

$68K

How much do health insurance customer service jobs pay per year?

As of Sep 6, 2026, the average yearly pay for health insurance customer service in Texas is $45,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $51,200.00 per year, depending on experience, location, and employer.

What does a health insurance customer service representative do?

A Health Insurance Customer Service representative assists policyholders with questions about their health insurance plans, including coverage details, claims processing, billing inquiries, and policy changes. They help customers understand their benefits, resolve issues, and guide them through processes such as filing a claim or updating personal information. Representatives may also provide information about plan options and help customers select the best coverage for their needs. Their goal is to ensure a positive experience and clear communication between the insurance provider and the customer.

What are some common challenges faced by health insurance customer service representatives, and how are they typically addressed?

Health insurance customer service representatives often encounter challenges such as navigating complex policy details, managing high call volumes, and assisting customers who may be stressed or frustrated about their coverage. To address these, representatives are usually provided with thorough training on insurance products and effective communication strategies. Teams are also supported by knowledge bases and escalation procedures to ensure accurate information is given and customer concerns are resolved efficiently. Collaboration with claims specialists and supervisors is common to resolve more complex issues and ensure a positive customer experience.

What are the key skills and qualifications needed to thrive as a health insurance customer service representative, and why are they important?

To thrive as a Health Insurance Customer Service Representative, you need a solid understanding of health insurance products, claims processing, and policy guidelines, often supported by a high school diploma or equivalent and relevant on-the-job training. Familiarity with customer relationship management (CRM) software, call center systems, and sometimes HIPAA certification is typically required. Strong communication, patience, and problem-solving skills help you effectively address customer concerns and navigate complex situations. These skills and qualifications are crucial for delivering accurate information, resolving issues efficiently, and maintaining customer satisfaction in a highly regulated industry.

What is the difference between Health Insurance Customer Service vs Health Insurance Claims Specialist?

AspectHealth Insurance Customer ServiceHealth Insurance Claims Specialist
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; knowledge of claims processing
Work EnvironmentCall centers, office settingsClaims departments, office settings
Employer & Industry UsageInsurance companies, healthcare providersInsurance companies, healthcare organizations
Common Search & Comparison IntentCustomer support, policy inquiriesClaims processing, reimbursement issues

Health Insurance Customer Service representatives primarily handle policy inquiries and customer support, while Health Insurance Claims Specialists focus on processing claims and reimbursement. Both roles require knowledge of insurance policies and excellent communication skills, but they differ in daily tasks and focus areas within the insurance industry.

What are the most commonly searched types of Health Insurance Customer Service jobs in Texas?

The most popular types of Health Insurance Customer Service jobs in Texas are:

What cities in Texas are hiring for Health Insurance Customer Service jobs?

Cities in Texas with the most Health Insurance Customer Service job openings:

Health Insurance Customer Service jobs near you

Insurance Customer Service Specialist

State Farm Insurance Sandra Serna A

El Paso, TX • On-site

$18 - $21/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Health insurance
  • Paid time off
  • Training & development
  • Wellness resources

Benefits/Perks:
  • Competitive Pay 
  • Professional Development
  • 401k Retirement
  • Health Program
  • Career Advancement

Job Description
The Personal Lines Customer Service Specialist at Sandra Serna State Farm Insurance is responsible for maintaining and maximizing relationships with personal lines clients and for servicing the book of business. Build and develop customer relationships within our customer base and provide above and beyond customer service for our State Farm clients including auto, home and life insurance. 
 
Responsibilities: 
  • Service new and existing clients in person, online, by phone, and through written communication. 
  • Foster and maintain excellent relationships with clients  through regular follow-up, accurate and timely service requests, and general account support. Anticipate, respond to, and follow up on all existing client needs.
  • Provide best coverage recommendations for the insured, process policy changes, and billing functions; follow up as necessary with customers and other documentation. Explain policies to insured and educate them on coverages and rates.
  • Foster and maintain excellent relationships with customers through regular follow-up, timely quotations, and general account support.
  • Support and prepare clients for renewal and retention, and maintain strong client relationships.
  • Anticipate, respond to, and follow up on all existing client needs.
  • Monitor, review, and report on key metrics to ensure customer service targets are achieved and execute service activity documentation in a timely, accurate, and professional manner.
  • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
  • Maintain CE and participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance.
 
 Qualifications:
  • Strong Bilingual Skills- English/Spanish
  • Active Property and Casualty General Lines License (required)
  • Possess a valid driver’s license and a source of reliable transportation. 
  • Demonstrate strong knowledge of insurance products with atleast 1 year of strong and fast paced customer service in the insurance industry for personal lines, rating procedures, underwriting procedures, coverages, and industry operations to effectively retain and maintain the existing client base.
  • Have a proven track record of business-to-business insurance customer service success. Possess strong presentation, persuasion, and customer service skills with the ability to quickly and efficiently assist customers.
  • Be people-oriented, customer-focused, and professionally assertive in maintaining relationships and servicing existing clients.
  • Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making, and superior written and verbal communication skills.
  • Have excellent time management skills, thrive in a team environment, and Technology and Computer proficiency including agency management systems.