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Health Insurance Call Center Jobs in Texas (NOW HIRING)

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

COM, serves the insurance industry as a leading national service provider in researching and ... VRC is seeking qualified call center research assistants with nationwide call center experience.

Dean's Professional Services

Call Center Agent

Humble, TX

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Call Center Agent Location: Humble, TX Pay Rate: Starting at $17.00/hour Schedule: Monday-Friday 8 ... Respond to questions regarding appointments, services, and general healthcare-related inquiries.

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

COM, serves the insurance industry as a leading national service provider in researching and ... VRC is seeking qualified call center research assistants with nationwide call center experience.

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

COM, serves the insurance industry as a leading national service provider in researching and ... VRC is seeking qualified call center research assistants with nationwide call center experience.

Windsor America

Call Center Manager

Lockhart, TX · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As Call Center Manager, you'll have full ownership of your call center's day-to-day success. That ... insurance for added peace of mind A workplace where your contributions truly matter Equal ...

Omni Fiber LLC

Call Center Representative

Brownsville, TX · On-site

$13.75 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative The Call Center Representative will be responsible for handling inbound ... The company provides medical, dental, and vision insurance, life insurance, and the option to ...

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All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Texas

Health Insurance Call Center information

See Texas salary details

$10

$16

$23

How much do health insurance call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for health insurance call center in Texas is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What are popular job titles related to Health Insurance Call Center jobs in Texas?

For Health Insurance Call Center jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Texas look for?

The top searched job categories for Health Insurance Call Center jobs in Texas are:

What cities in Texas are hiring for Health Insurance Call Center jobs?

Cities in Texas with the most Health Insurance Call Center job openings:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Texas as of August 2026, with employment types broken down into 75% Full Time, 6% Temporary, and 19% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $34,710 per year, or $16.7 per hour.

Part-Time Virtual Outbound Call Center Representative

Windy City Call Center

Addison, TX • On-site, Remote

$15 - $17/hr

Part-time

PTO

Posted 19 days ago

Job description

Responsive recruiter
We're an appointment-setting call center looking for part time outbound call center professionals who enjoy connecting with customers and setting quality appointments. We believe great people build great teams, so we're always interested in meeting talented individuals. This posting is for future openings.
What You'll Do
  • Call homeowners who have expressed interest in home improvement services
  • Set qualified appointments while meeting performance goals
  • Work a fixed schedule that you build within our available business hours
  • Friday availability is required
  • Sunday availability is required

What We're Looking For
  • Prior outbound call center experience (appointment setting preferred)
  • Strong listening skills and a professional phone presence
  • Ability to multitask while speaking on the phone and navigating multiple computer applications
  • Texas residency required
  • Reliable, dependable, and able to consistently work required Friday and Sunday shifts

Pay and Benefits
  • $15.00-$17.00 per hour, based on experience
  • Pay increase after 30 days of employment
  • Paid Time Off (PTO) after 90 days for both full-time and part-time employees
  • Paid online training

Technical Requirements
  • High-speed wired internet connection (Wi-Fi not permitted)
  • Windows 11 or newer with at least 8GB RAM and a 2.10 GHz processor
  • Webcam required for training and meetings

If you're looking for a professional work-from-home opportunity and would like to be considered for future openings, we'd love to hear from you!
If you are excited about this opportunity, we want to hear from you! Applying is quick and easy - click below to get started now. Please fill out this application from the home computer that you would use if you were hired for this position.
By pressing "apply", you give us consent to follow-up with you about this job opportunity by call, pre recorded message or text message at the phone number above and that contact may be through an automated system or manually dialed. Consent to contact your cell phone is not required. If you prefer for us to not contact your cell phone, please provide another number. You also give us consent to contact you about this job opportunity and future job opportunities by email.
Compensation: $15.00 - $17.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Windy City Call Center LLC
We are headquartered in the northwest suburbs of Chicago and are experiencing exceptional growth. This position will be a part of the Windy City Call center team which is one of the fastest growing parts of our business. We support our clients with inbound and outbound call center services in education, home improvement, insurance and other business verticals. Our clients utilize our seasoned representatives to make outbound calls on their behalf to qualify the inquiries they receive from any number of sources. We call verify these leads and transfer the interested prospects to their call centers.
Company Website:

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