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Heading Home Jobs (NOW HIRING)

Heading Home

Case Manager I - Housing

Albuquerque, NM · On-site

$22 - $24.84/hr

Provides supportive case management services to individuals and/or families participating in Heading Home programs. Responds to client needs through various community resources, supportive services ...

Heading Home

Case Manager I - Housing

Albuquerque, NM · On-site

$22 - $24.84/hr

Provides supportive case management services to individuals and/or families participating in Heading Home programs. Responds to client needs through various community resources, supportive services ...

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How much do heading home jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for heading home in the United States is $25.61, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.33 per hour, depending on experience, location, and employer.

What is the difference between Heading Home vs Home Health Aide?

AspectHeading HomeHome Health Aide
CertificationsVaries by state, often requires certification or training programsTypically requires certification or training, such as HHA or CNA
Work EnvironmentAssists clients in their homes, providing companionship and basic careProvides personal care and health-related services in clients' homes
Employer & IndustryHome care agencies, private clients, healthcare industryHome care agencies, healthcare providers, private clients

Heading Home and Home Health Aide roles both involve providing in-home care, but Heading Home often emphasizes companionship and basic assistance, while Home Health Aides focus more on health-related and personal care services. Both require certification and are integral to the home healthcare industry.

What are the typical challenges faced by staff working in a Heading Home program, and how can new team members prepare for them?

Staff in Heading Home programs often encounter challenges such as supporting clients with complex needs, navigating limited resources, and maintaining emotional resilience. New team members should be prepared to work collaboratively with social workers, case managers, and other service providers in a fast-paced environment. Building strong communication skills, practicing self-care, and seeking out mentorship or training opportunities can help professionals succeed and thrive in these roles.

What is Heading Home?

Heading Home is a non-profit organization dedicated to ending homelessness by providing housing and supportive services to individuals and families in need. They focus on helping people transition from homelessness to permanent, stable housing, and offer resources such as case management, job training, and financial education. Heading Home works with local partners to maximize their impact and ensure long-term success for their clients.

What are the key skills and qualifications needed to thrive as a Housing Case Manager at Heading Home, and why are they important?

To thrive as a Housing Case Manager at Heading Home, you generally need a background in social work, human services, or a related field, often supported by a bachelor’s degree. Familiarity with case management software, housing databases, and knowledge of local housing regulations is typically required. Strong communication, cultural competency, and problem-solving skills help build trust with clients and coordinate resources effectively. These skills are essential for ensuring individuals and families successfully transition to stable housing and receive ongoing support.
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Heading Home jobs near you
Infographic showing various Heading Home job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,274 per year, or $25.6 per hour.
Case Manager I - Housing

Case Manager I - Housing

Heading Home

Albuquerque, NM • On-site

$22 - $24.84/hr

Full-time

Posted 6 days ago

Job description

Job Title: Case Manager I

Reports To: Program Director

Hours: Non-exempt

Grade: A05

Salary: Dependent on Qualifications

Position Summary:

The Case Manager I serves as the bridge between the client and essential community resources. This position facilitates direct referrals for housing, employment, healthcare, legal, education, peer support, and all other crucial community-based needs for Heading Home clients. Provides supportive case management services to individuals and/or families participating in Heading Home programs. Responds to client needs through various community resources, supportive services, referrals, and interventions.

Essential Duties & Responsibilities:

  • Determines clients' needs by conducting initial assessments.

  • Provides appropriate referrals as necessary.

  • Prepares DAP notes.

  • Prepares and maintains confidential case records.

  • Enters client data/notes, and information into an electronic database/portal.

  • Collaborates and consults with service providers and community partners on resource-related issues.

  • Assists clients with securing appropriate resources for mental health services and treatment, if needed, and substance use management by connecting them with community partners.

  • Supports the client in obtaining important identifying documents, i.e., birth certificate, driver's license, etc.

  • Assists clients with basic money management and other independent living skills training and assistance.

  • Assists clients with housing opportunities.

  • Provides client status updates and discharge information.

  • Transport clients as needed and required to ensure clients’ success in Heading Homes programs.

  • Participates in case staffing.

  • Other duties as assigned for optimal client support.


Qualifications:

To perform this job successfully, an individual must have:

  • A minimum of a High School Diploma or GED is required.

  • One (1) year of direct service or Case Management experience is required.

  • Specialized training in client engagement, motivational interviewing, conflict resolution, harm reduction, and trauma-informed care is preferred.

  • Knowledge of community resources.

  • Ability to foster client relationships.

  • Excellent written and oral communication skills.

  • Must be highly organized, detail-oriented, and reliable.

  • Must be able to meet deadlines; therefore, good time management skills are essential.

  • Bilingual (Spanish) is a plus.

  • Prior work experience with individuals experiencing homelessness is preferred.

  • Excellent computer and keyboarding skills.

  • Ability to maintain positive interpersonal skills across a broad range of professional situations.


Other Requirements

  • Valid driver’s license and reliable transportation.

  • Ability to navigate stairs, ladders, ramps, and uneven terrain.

  • Must become CPR/First Aid trained within 90 days of hire.

The responsibility of all Heading Home employees includes the following:

  • Always represent and promote Heading Home positively and professionally.

  • Maintain good attendance and punctuality.

  • Attend all staff and agency meetings as required.

  • Maintain professional boundaries with clients and staff.

  • Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook.

______________________________________________________________________________

This job description does not constitute an employment agreement between the employer and the employee. The employer may change this document as the employer's needs and job requirements change.



Monday to Friday, 8:00 a.m. - 4:00 p.m.