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Job Summary:
Tata Consultancy Services is seeking a Messaging Operations Engineer to support a large enterprise Microsoft 365 messaging environment. The role focuses on providing Tier 3/Tier 4 operational support for Exchange Online, Outlook, and related services, with responsibilities including incident troubleshooting, mailbox administration, and continuous improvement through automation.
Responsibilities:
• Provide Tier 3/Tier 4 operational support for Exchange Online, including incident response, troubleshooting, and root-cause analysis.
• Administer user, shared, and resource mailboxes, including permissions, delegation, and access reviews aligned to least-privilege practices (RBAC).
• Troubleshoot mail-flow issues (NDRs, delays, routing, connectors, transport rules) and perform message trace and email header analysis.
• Support Outlook (Classic and New Outlook) issues including profiles, shared mailboxes, add-ins, and calendaring.
• Operate email security and hygiene controls (e.g., Proofpoint and Microsoft Defender for Office 365), including quarantine review, policy troubleshooting, and escalation to security partners as needed.
• Use PowerShell to perform Exchange Online and Microsoft 365 administrative tasks, reporting, and operational automation.
• Support Microsoft 365 Apps servicing and organizational deployment/updates via the Microsoft 365 Apps admin center (Cloud Update) in coordination with endpoint teams.
• Document operational procedures, known errors, and configuration standards; contribute to runbooks and knowledge articles.
Qualifications:
Required:
• BACHELOR OF COMPUTER SCIENCE
• 6 - 8 Years of experience
• Provide Tier 3/Tier 4 operational support for Exchange Online, including incident response, troubleshooting, and root-cause analysis.
• Administer user, shared, and resource mailboxes, including permissions, delegation, and access reviews aligned to least-privilege practices (RBAC).
• Troubleshoot mail-flow issues (NDRs, delays, routing, connectors, transport rules) and perform message trace and email header analysis.
• Support Outlook (Classic and New Outlook) issues including profiles, shared mailboxes, add-ins, and calendaring.
• Operate email security and hygiene controls (e.g., Proofpoint and Microsoft Defender for Office 365), including quarantine review, policy troubleshooting, and escalation to security partners as needed.
• Use PowerShell to perform Exchange Online and Microsoft 365 administrative tasks, reporting, and operational automation.
• Support Microsoft 365 Apps servicing and organizational deployment/updates via the Microsoft 365 Apps admin center (Cloud Update) in coordination with endpoint teams.
• Document operational procedures, known errors, and configuration standards; contribute to runbooks and knowledge articles.
• Comfort operating in an On-Call rotation and supporting after-hours changes, as required.
• Must be able to manage tasks and assignments with minimal supervision.
Preferred:
• Microsoft Certifications for M365, Exchange, etc.
• Hands-on experience administering Proofpoint Email Protection (e.g., policy tuning, impersonation/BEC rules, URL defense, quarantine workflows, and message trace/investigations).
• Microsoft Defender for Office 365 (MDO) features and tools (Safe Links/Safe Attachments, anti-phishing, investigation workflows).
• Advanced understanding of retention policies, eDiscovery/legal hold, and data loss prevention (DLP) concepts in Microsoft Purview.
• Understanding of email authentication and deliverability (SPF, DKIM, DMARC) and tenant mail-flow design.
• Experience analyzing new Microsoft 365 features/changes and translating impact to stakeholders and business workflows.
• Familiarity with Teams, Outlook calendaring dependencies, and Entra ID (Azure AD) identity concepts used in messaging operations.
• Experience supporting conferencing/room/resource scenarios and AV/calendar integration.
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.