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Head Of Retail Operations Jobs in Silver Spring, MD

VisionSpark

Head of Operations [HT-1024317]

Washington, DC · On-site +1

$90K - $115K/yr

MARKERY LAW LLC HEAD OF OPERATIONS THE PERSON Are you someone who naturally brings structure, clarity, and follow-through to a fast-moving business? Do you take ownership of people, processes, and ...

VisionSpark

Head of Operations [HT-1024317]

Washington, DC · Remote

$90K - $115K/yr

MARKERY LAW LLC HEAD OF OPERATIONS THE PERSON Are you someone who naturally brings structure, clarity, and follow-through to a fast-moving business? Do you take ownership of people, processes, and ...

[solidcore]

Director of Retail

Arlington, VA · On-site

We're looking for a Director of Retail to lead that next chapter. You'll own the P&L, shape the ... Establish all operational infrastructure: inventory management, fulfillment, vendor contracts, and ...

[solidcore]

Director of Retail

Arlington, VA

We're looking for a Director of Retail to lead that next chapter. You'll own the P&L, shape the ... Establish all operational infrastructure: inventory management, fulfillment, vendor contracts, and ...

Spire

Global Head of HR Operations

Washington, DC

Spire is seeking a Global Head of HR Operations to lead the operational infrastructure, systems, governance, and service delivery model of our global HR organization. Reporting directly to the Global ...

PetSmart

Retail Operations Supervisor

Germantown, MD · On-site

$15.80 - $30.71/hr

Retail Operations Supervisor About Life at PetSmart At PetSmart, Anything for Pets begins with our ... Delegate and validate completion of daily tasks. * Leads and directs associates when acting as the ...

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Head Of Retail Operations information

See Silver Spring, MD salary details

$23.3K

$105K

$191.2K

How much do head of retail operations jobs pay per year?

As of May 28, 2026, the average yearly pay for head of retail operations in Silver Spring, MD is $105,046.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $124,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Head Of Retail Operations, and why are they important?

To thrive as a Head Of Retail Operations, you need expertise in retail management, strategic planning, and operational leadership, often supported by a business degree or equivalent experience. Familiarity with point-of-sale (POS) systems, inventory management software, and retail analytics tools is essential, along with certifications in retail management or operations if available. Strong leadership, communication, and problem-solving skills help drive team performance and adapt to market changes. These skills and qualities are vital to ensure smooth store operations, maximize profitability, and deliver a consistent customer experience across locations.

What are some common challenges faced by a Head of Retail Operations, and how can they be addressed?

A Head of Retail Operations often encounters challenges such as maintaining consistent customer experiences across multiple locations, managing diverse teams, and adapting quickly to market changes. Addressing these requires strong leadership, clear communication, and the implementation of standardized procedures. Leveraging data analytics to monitor store performance and customer feedback also helps in identifying areas for improvement and ensuring operational efficiency.

What does a Head of Retail Operations do?

A Head of Retail Operations oversees the day-to-day activities and long-term strategies of a company's retail stores. They are responsible for ensuring store performance, operational efficiency, and customer satisfaction across all locations. This role typically involves managing budgets, developing sales initiatives, setting operational policies, and leading store managers. The Head of Retail Operations also analyzes sales data, implements best practices, and collaborates with other departments to achieve business goals.

What is the difference between Head Of Retail Operations vs Retail Store Manager?

AspectHead Of Retail OperationsRetail Store Manager
ResponsibilitiesOversees multiple stores, develops retail strategies, manages regional teamsManages daily store operations, staff, and sales at a single location
Required CredentialsOften requires extensive retail management experience, leadership skills, and sometimes a degree in business or related fieldsTypically requires retail management experience and strong customer service skills
Work EnvironmentCorporate offices, regional meetings, multiple store locationsIn-store environment, direct interaction with staff and customers
Industry UsageCommonly used in large retail chains and corporationsUsed across various retail settings, from small stores to large chains

The Head Of Retail Operations focuses on strategic oversight and managing multiple stores or regions, while the Retail Store Manager handles daily store-level operations. Both roles require retail management experience, but the scope and responsibilities differ significantly.

What job categories do people searching Head Of Retail Operations jobs in Silver Spring, MD look for? The top searched job categories for Head Of Retail Operations jobs in Silver Spring, MD are:
Head Of Retail Operations jobs near you
Infographic showing various Head Of Retail Operations job openings in Silver Spring, MD as of May 2026, with employment types broken down into 90% Full Time, 3% Part Time, 1% Temporary, and 6% Contract. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $105,046 per year, or $50.5 per hour.

Head of Operations [HT-1024317]

VisionSpark

Washington, DC • On-site, Remote

$90K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

MARKERY LAW LLC
HEAD OF OPERATIONS
THE PERSON
Are you someone who naturally brings structure, clarity, and follow-through to a fast-moving business? Do you take ownership of people, processes, and priorities without waiting to be told what to do? Are you energized by supporting visionary leaders and ensuring the operations run smoothly behind the scenes? Do you communicate clearly, solve problems quickly, and keep teams aligned and moving forward? If you are a proactive, organized operator who thrives in a collaborative, high-accountability environment, we want to talk to you!
Our ideal Head of Operations is:
  • Ownership-Oriented: You take full responsibility for outcomes, not just tasks. You step in, figure it out, and move things forward without waiting for direction.
  • Process & Efficiency Focused: You naturally look for better ways to operate. You build structure, refine workflows, and ensure processes are created and consistently followed.
  • Adaptable & Non-Rigid Communicator: You communicate with clarity and intention, both verbally and in writing, especially in a remote environment. You're comfortable having direct, sometimes difficult conversations and adjusting your communication style to engage effectively across different cultures, generations, personalities, and experience levels.
  • Collaborative & Low Ego: You value every member of the team and work well in a non-hierarchical, partnership-driven environment. You lead through influence, not authority.
  • Emotionally Intelligent & Professional: You are aware, respectful, and composed in all interactions. You can navigate different personalities while maintaining trust and accountability.

As our ideal Head of Operations, you bring a powerful blend of strategic thinking and operational excellence. You lead with integrity, hold yourself and others accountable, and take pride in driving meaningful results. You operate efficiently, always seeking smarter, more effective ways to move the business forward. With a strong process-oriented mindset, you create clarity and consistency that empower the entire team to perform at a higher level. In this role, you play a pivotal part in shaping how Markery Law operates by freeing up the founders, strengthening the foundation, and helping the firm scale with intention and confidence.
RESPONSIBILITIES
The responsibilities of the Head of Operations role include, but are not limited to:
Operational Leadership & Execution
  • Own the day-to-day operations of the firm, ensuring all functions run smoothly and efficiently identify gaps, remove bottlenecks, and proactively solve operational challenges
  • Translate leadership priorities into clear action plans and ensure consistent follow-through
  • Act as the central point of coordination across the business, keeping work aligned and moving forward

Process Development & Continuous Improvement
  • Evaluate, build, and refine workflows across key areas of the business to improve efficiency and scalability
  • Develop, implement, and maintain SOPs to ensure processes are consistently followed by the team
  • Continuously identify and implement improvements to systems, tools, and overall operations

People Operations & Team Support
  • Oversee onboarding, offboarding, and the overall employee lifecycle to ensure a smooth and consistent team experience
  • Support performance management, including tracking goals, reviews, and driving accountability across the team
  • Manage PTO, scheduling, and team coordination while fostering a high-performing, collaborative, and accountable work environment

Financial & Administrative Operations
  • Coordinate with bookkeeping and finance to support payroll, invoicing, expense management, and overall financial operations
  • Review financial reports and support budgeting, forecasting, and KPI tracking to inform leadership decision-making
  • Ensure accuracy and efficiency across billing, collections, and financial workflows

Vendor & Systems Management
  • Manage relationships with external vendors and service providers
  • Oversee tools and systems (e.g., Clio, CRM, internal platforms) to ensure effective use
  • Research and implement new tools or vendors as needed to improve operations

Project Management & Strategic Support
  • Support firm-wide initiatives and special projects from planning through execution, ensuring alignment with business goals
  • Prioritize and manage multiple initiatives across the business, maintaining momentum and focus
  • Provide operational support to leadership by keeping them informed while removing them from day-to-day project details and ensuring timely completion

Recruiting & Remote Management
  • Support recruiting efforts, including sourcing, coordinating interviews, and onboarding
  • Help build and maintain a strong, high-performing team aligned with company values
  • Manage communication, meetings, and alignment across a fully remote team
  • Ensure accountability and consistent execution across distributed team members
  • Assist with marketing and business support initiatives as needed

** This is full-time, 100% remote position based out of Washington, DC. **
QUALIFICATIONS
Required
  • 5+ years of experience in role of operations leadership, business operations, or general management (Director of Ops., GM, COO, COS etc.)
  • Success leading and managing multiple functional areas (e.g., operations, HR, finance coordination, admin)
  • Experience working in a professional services environment (law, consulting, accounting, agency, finance etc.)
  • Successful history of improving or optimizing client intake or service delivery processes (e.g., streamlining onboarding workflows, improving team handoffs, reducing errors, and enhancing overall client experience)

Preferred
  • Prior experience in a law firm or legal services environment
  • Background in HR operations (onboarding, offboarding, payroll coordination, performance management)
  • Demonstrated ability working and leading in a remote or distributed team environment
  • Exposure to financial operations (budgeting, reporting, KPI tracking, P&L ownership)
  • Familiarity leveraging tools such as Clio, CRM systems, or workflow/project management platforms

Desired
  • Proven success scaling operations and driving revenue growth toward $10M+
  • Exposure to marketing, branding, or business development support within a professional services firm
  • Bachelor's degree (or equivalent professional experience)

THE COMPANY - Markery Law LLC
Markery Law LLC is a boutique trademark law firm based in the DC/DMV area, focused exclusively on trademark prosecution, brand protection, and global portfolio management. Founded in 2014, the firm serves mid-market companies with complex, multi-jurisdictional brand portfolios across industries such as consumer goods, technology, food & beverage, and professional services. We operate with a business-first mindset, providing strategic counsel that mirrors the experience of in-house legal teams while maintaining the personalized service of a boutique firm. With a fully remote team of approximately 10 professionals, Markery Law has built its reputation through long-standing client relationships and a nearly 100% referral-based growth model. The firm partners closely with clients across the U.S. and internationally, delivering thoughtful, proactive trademark strategy designed to protect and strengthen brand assets over the long term.
WHY WORK WITH US?
  • Work Directly with Visionary Founders: Partner closely with two highly respected leaders
  • True Ownership & Autonomy: Step into a role without micromanagement
  • Fully Remote Flexibility: Enjoy the freedom to manage your schedule and priorities
  • Collaborative, People-First Culture: Be part of a supportive, low-ego team
  • Impact on Business: Play a key role in how the firm operates, scales, and grows
  • Work-Life Balance: Benefit from a culture that prioritizes flexibility, family, and well-being
  • Performance-Based Rewards: Compensation structure that includes quarterly bonuses tied to firm performance and key results
  • PTO: Birthdays off, ½ days off in summer on Fridays between Memorial Day to Labor Day

Core Values:
  • PARTNERSHIP: A true 50/50 - internally and with every client we serve.
  • INTEGRITY: We give honest advice, even when it's not what the client hoped to hear.
  • EXCELLENCE: We pursue the highest standard of legal work, every time.
  • SERVICE: We put clients' needs first and measure success by their outcomes.
  • TEAM: No silos. Evert client benefits from the full strength of the firm.
  • NIMBLENESS: We adapt to client needs, changing laws, and global landscape.
  • EMPATHY: We understand the weight of brand decisions and treat every matter accordingly.

Salary: This role offers a base salary of $90k-$115k, complemented by an annual performance bonus of up to $25k. Bonus is distributed in quarterly installments based on a combination of business profitability and individual KPI achievements.
Benefits: PTO, Health, Dental, Vision, Life, Disability, 401K
If you are ready to partner directly with the founders to turn vision into execution and make a real impact, this is your opportunity to lead operations that truly matter. Apply now!
JOB CODE: Markery Law LLC

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