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Head Of Retail Operations Jobs in Silver Spring, MD

StateCraft

Head of Psychological Operations

Washington, DC · On-site

$120 - $170/hr

We're hiring a Head of Psychological Operations to take command of the narrative and help us fix bureaucracy. Level Lead Workplace Remote Compensation 120000 - 170000 USD This position requires U.S ...

Variate

Head of Client Operations

Bethesda, MD · On-site

$210 - $240/hr

Variate is looking for a Head of Client Operations to oversee our Design Directors and ensure every client engagement delivers measurable business impact with precision, consistency, and speed. This ...

Ag

Head of Logistics Operations - Americas

Dulles, VA · On-site

In this context we are looking for a Head of Logistics Operations - Americas, to join our warehousing and distribution team near Dulles Airport in Sterling, VA. In this role you will have full ...

Call Your Mother Deli

Head of Culinary

Washington, DC · On-site

$170 - $210/hr

HEAD OF CULINARY Washington, DC Call Your Mother is a Jewish deli where "Boca meets Brooklyn." The ... Partner closely with Operations, Supply Chain, Training, Marketing, Finance, and Development to ...

Sage Dining

Retail Operations Manager

Lutherville, MD · On-site

Enforce standards for retail operations including menu development, merchandising, pricing ... Support the design and launch of new retail concepts and refreshes. * Regularly report on industry ...

Call Your Mother Deli

Head of Culinary

Washington, DC · On-site

$170K/yr

HEAD OF CULINARY WASHINGTON, DC THE BEST PEOPLE IN THE WORLD. THE BEST-ISH BAGELS IN THE WORLD ... Partner closely with Operations, Supply Chain, Training, Marketing, Finance, and Development to ...

Call Your Mother Deli

Head of Culinary

Washington, DC · On-site

HEAD OF CULINARY WASHINGTON, DC THE BEST PEOPLE IN THE WORLD. THE BEST-ISH BAGELS IN THE WORLD ... Partner closely with Operations, Supply Chain, Training, Marketing, Finance, and Development to ...

RuneTech

Head of Mission Success

Arlington, VA · On-site

We're a small, fast-moving team that combines deep operational experience in and with the DoD with ... About the Role As Head of Mission Success , you will lead the deployment of Rune products and lead ...

PetSmart

Retail Operations Manager

Germantown, MD

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Germantown, MD · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

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Showing results 1-20

All JobsHead Of Retail Operations JobsHead Of Retail Operations Jobs in Silver Spring, MD

Head Of Retail Operations information

See Silver Spring, MD salary details

$23.3K

$105K

$191.2K

How much do head of retail operations jobs pay per year?

As of Aug 9, 2026, the average yearly pay for head of retail operations in Silver Spring, MD is $105,046.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $124,100.00 per year, depending on experience, location, and employer.

What does a Head of Retail Operations do?

A Head of Retail Operations oversees the daily functioning of retail stores, manages staff, develops sales strategies, and ensures customer satisfaction. They analyze sales data, implement policies, and coordinate with other departments to meet business goals.

What is the difference between Head Of Retail Operations vs Retail Store Manager?

AspectHead Of Retail OperationsRetail Store Manager
ResponsibilitiesOversees multiple stores, develops retail strategies, manages regional teamsManages daily store operations, staff, and sales at a single location
Required CredentialsOften requires extensive retail management experience, leadership skills, and sometimes a degree in business or related fieldsTypically requires retail management experience and strong customer service skills
Work EnvironmentCorporate offices, regional meetings, multiple store locationsIn-store environment, direct interaction with staff and customers
Industry UsageCommonly used in large retail chains and corporationsUsed across various retail settings, from small stores to large chains

The Head Of Retail Operations focuses on strategic oversight and managing multiple stores or regions, while the Retail Store Manager handles daily store-level operations. Both roles require retail management experience, but the scope and responsibilities differ significantly.

What are some common challenges faced by a head of retail operations, and how can they be addressed?

A Head of Retail Operations often encounters challenges such as maintaining consistent customer experiences across multiple locations, managing diverse teams, and adapting quickly to market changes. Addressing these requires strong leadership, clear communication, and the implementation of standardized procedures. Leveraging data analytics to monitor store performance and customer feedback also helps in identifying areas for improvement and ensuring operational efficiency.

What are the key skills and qualifications needed to thrive as a head of retail operations, and why are they important?

To thrive as a Head Of Retail Operations, you need expertise in retail management, strategic planning, and operational leadership, often supported by a business degree or equivalent experience. Familiarity with point-of-sale (POS) systems, inventory management software, and retail analytics tools is essential, along with certifications in retail management or operations if available. Strong leadership, communication, and problem-solving skills help drive team performance and adapt to market changes. These skills and qualities are vital to ensure smooth store operations, maximize profitability, and deliver a consistent customer experience across locations.
What job categories do people searching Head Of Retail Operations jobs in Silver Spring, MD look for? The top searched job categories for Head Of Retail Operations jobs in Silver Spring, MD are:
Head Of Retail Operations jobs near you
Infographic showing various Head Of Retail Operations job openings in Silver Spring, MD as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $105,046 per year, or $50.5 per hour.

Head of P&L Operations

Hassle Free Home Services

Rockville, MD • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 19 days ago

Job description

The Role

The Head of P&L Operations will manage market specific P&Ls and teams to deliver a best in class member experience across NPS, retention, and LTV. This is a dynamic role that must deeply understand our core service, how trust is built, and how teams work together to achieve their goals. This role reports directly to the CEO and works in close partnership with our Head of Platform Operations (Technology, HR, Vendors, Member Services), Head of Sales & Marketing, Head of Expansion and Finance team. If you are looking to be in the driver's seat of one of the fastest growing home services companies in the US, this is an ideal role for you.

Results Expected

  • Market GMs are led by a true operating leader.
  • Each market has clear goals for members, revenue, labor efficiency, margin, retention, and customer experience.
  • Labor utilization, scheduling, productivity, and service delivery become more consistent.
  • Find ways to earn more share of spend in each market and make money while also enhancing member experience
  • We build repeatable operating playbooks for launching and scaling markets.
  • Founder time shifts away from daily market management to marketing and company building

The Ideal Candidate

  • 7+ years of P&L management experience, ideally across multiple markets or business units
  • Terrific manager and cross functional collaborator, comfortable driving alignment across GMs, Platform Ops, Sales & Marketing, Expansion, and Finance
  • Customer centric thinker who translates live insights into so what strategies, not just metrics
  • Proven track record improving unit economics and NPS, with real numbers to point to
  • Started career in consulting or similar, then worked in a fast growing startup
  • Has held real P&L accountability for market results, not just an advisory or staff role
  • Understands field or service delivery operations at the ground level, including labor scheduling and utilization
  • Good instincts for when to standardize across markets versus let GMs adapt locally
  • Thrives in a founder-led environment where structure is still being built
  • Direct communicator, comfortable delivering hard truths to leadership and underperforming GMs

Compensation & Location

  • Competitive base salary, commensurate with experience
  • Health/vision/dental insurance
  • PTO
  • Location: DC/MD or NYC (hybrid schedule)
Employment Type: FULL_TIME

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